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Operations Analyst – Continuous Improvement
Location
Brazil
Posted
14 days ago
Salary
0
Seniority
Mid Level
Job Description
Operations Analyst – Continuous Improvement
Skillcerto
• Support day-to-day corporate travel operations; • Assist with flight bookings, hotel reservations, itinerary changes, and quotes; • Ensure operational organization and SLA compliance; • Log and track requests in internal systems; • Identify bottlenecks, failures, and opportunities for process improvement; • Co-create improvements, automations, and new workflows with internal teams.
Job Requirements
- Minimum 2 years of experience in operations, support, customer service, or related areas;
- Currently pursuing higher education (university degree in progress);
- Familiarity with productivity tools, metrics, KPIs, and operational organization;
- Strong Excel skills and proficiency with digital tools;
- Ability to log, track, and prioritize requests;
- Interest in technology, automation, and artificial intelligence.
Benefits
- Fully remote work model
- Flexible hours
- Opportunities for growth and development within the company
- Collaborative, flat environment with autonomy
- Direct involvement with technology, automation, and AI initiatives
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