Role Description Join the dynamic team at Newstel as a Danish-speaking Customer Service Agent, where you will play a pivotal role in delivering exceptional service to our valued customers. This part-time (10 hours a week, Denmark (DK) – 9:00 am – 2:00 pm on weekends) remote position offers the flexibility to work from anywhere in Portugal. As a key representative of Newstel, you will use your fluent Danish language skills to communicate effectively, resolve inquiries, and enhance the overall customer experience. We are looking for motivated individuals who are passionate about helping others. At Newstel, we prioritise a supportive and inclusive culture where your growth and development are encouraged. If you are ready to make a difference and be part of a forward-thinking organisation, we invite you to apply for this exciting opportunity to join our team of dedicated professionals. Qualifications - Be an expert speaker (C2) in Danish - Have a proficient level of English (all training will be delivered in English as a common language) - At least 2 years of prior experience in a virtual customer service role - Experience working in a fast-paced, consumer-facing environment - Confident using technology, including contact centre tools (Zendesk desirable) and MS Office / Google Workspace - Highly organised, proactive and solution-focused, with strong attention to detail Requirements - Ability to work from home using your own device - Flexibility to support business needs as required - Denmark (DK) – Calls: 9:00 am – 2:00 pm on weekends Benefits - Remote working - Attractive hourly rate Company Description Experience exceptional service at Newstel, where our offerings include 24/7 multilingual customer support, Business Process Outsourcing (BPO) services, and specialized expertise in both inbound and outbound interactions, with a specific focus on E-commerce.

Location: Atlanta United States Job Description: Job Schedule Store Support Center Job ID 76725 Post Date 05/14/2026 Apply Save Job Customer Service Representative The salary for this role is $14.00 per hour* This role is Atlanta, GA Metro area Remote This position is for the evening shift 10am-7pm HSC Customer Service Associate You'll never be bored in this role - Functions as a customer service-oriented salesperson. Processes, modifies, and updates customer information and escalates complaints through communication channels. Successful employees must be able to remain calm when customers are frustrated and have experience of working with computers. Requires multi-tasking abilities by taking sales calls and customer service-related calls, the ability to analyze problems that arise online collecting necessary information to assist customers, and strong knowledge of the applications and tools used to assist customers. The Details - What You Need: - Computer skills: Windows applications and typing skills - Strong ability to multi-task - Bi-Lingual role only: Must be fluent in spoken and written Spanish What You'll Do: - Processes orders, forms, applications, and requests - Maintains a positive, empathetic, and professional attitude toward customers at all times - Assists new and existing customers through the online order process - Answers calls coming into the center pertaining to various customer service issues - Takes complaint calls, documents issues that arise at stores, and emails them to upper management Additional Requirements: - High school diploma or equivalent - Sales / Customer Service experience preferred - Knowledge of customer service principles and practices - Knowledge of relevant computer applications - Knowledge of administrative procedures - Experience with numeric, oral, and written language applications - Product knowledge Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes: - Paid time off, including vacation days, sick days, and holidays - Medical, dental and vision insurance - 401(k) plan with contribution matching - Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Benefits vary based on FT employment status. SSC - Galleria Remote Atlanta GA

Role Description At GHX, the Customer Success team is focused on delivering customer value and satisfaction to drive operational excellence, sales, renewals, and upsells. The Customer Success Manager II will be responsible for leading the development and successful execution of customer specific account plans with a subset of GHX's customers. The CSM II will own driving an increase in overall utilization of GHX solutions and services within their customer base. As a CSM II you will serve as an industry expert and provide valuable product and process insights that will drive customer value and connect users with best practice. The Customer Success Manager will continuously improve customer satisfaction levels and ensure customer retention and upsell readiness. As a CSM II you will be responsible for developing, documenting and executing customer goals, reviewing progress with customers through a consistent cadence. As a CSM you will continually look for ways to improve a customer’s operation. As a CSM you own the identification of opportunities to upsell additional GHX products. The CSM will work cross functionally within GHX to drive outcomes for the customer and cross functionally with their customers to provide value to users at all levels of a customer’s organization. A successful candidate will be an exceptional communicator, creative problem-solver with a client-first mentality who is comfortable working in a fast-paced environment. They will share a passion for continual learning, value creation and education in service to driving product utilization and customer stratification. Duties and responsibilities - Knowledge of GHX product suite, effectively collaborate with appropriate internal teams to stay up to date with product functionality, feature roadmap and best practices on delivering value to customers utilizing products. - Create referenceable customers. Actively document value creation, customer success stories and commitment from customers to partner or lead industry facing events i.e. User Groups, Webinars, presentations. - Owns the identification and documentation of upsell and cross-sell opportunities with customers. - Owns the identification and documentation of customer risk and risk mitigation strategies. - Creates and implements account plans to drive outcomes for GHX products. Leads customer partnership meetings including business reviews as appropriate to stay aligned with customer on value creation, goals development and achievement and overall satisfaction with GHX. - Partners with clients to document and reach all client goals. This includes tactical, technical and strategic work, with regular milestone checkpoints. - Supports customer health by identifying potential risk or dissatisfaction and resolving both large and small risks. - Educates customers on best practices, helps customer implement, assists in customer training either personally or by identifying internal resources. - Partners with internal teams to ensure an exceptional customer experience and provides an organized approach to customer engagement. - Develops customer champions by establishing trusting relationships at all levels of the customer organization. - Represents the VOC to the product team, emphasizing and helping to prioritize changes to products that are most important to the client base. - Educate best practice internally and externally in a variety of settings; virtual, on-site, small groups and large groups. Qualifications - Bachelor’s degree required, in technical, business management, healthcare or supply chain discipline preferred, or - 2+ years prior in customer facing roles; customer success, account management, sales, and/or consulting - Clear and effective verbal and written communication and presentation skills - Proven ability to drive elevated customer experience and deliver superior customer satisfaction in a complex environment - Willing to work remotely from home office and travel up to 50% Requirements - Experience working in healthcare Supply Chain and/or for a healthcare provider or supplier; demonstrated success in building and managing strategic client relationships - Deep knowledge of and user capability with GHX solutions - Experience in SaaS, materials management, purchasing, data integration, data management, GPO contracting, or Accounts Payable Benefits - Health, vision, and dental insurance - Accident and life insurance - 401k matching - Paid-time off - Education reimbursement

• Own resolution of incoming and escalated support cases including basic product troubleshooting, license transfers, account setup, software installation and activation, quoting and order processing, and requests that require deeper investigation or judgment • Partner with Sales on compliance, quoting, and order processing for key accounts, when applicable • Work across multiple software products and support platforms • Collaborate with Finance, DevOps, Product, and Quality Assurance to drive timely, complete resolution of technical and account-level issues • Write clear, thoughtful responses to complex customer situations and work with the team to determine the best path to resolution • Lead projects tied to payment collections, customer intelligence, account data hygiene, and content campaigns that improve the customer experience • Track and actively manage the health of your customer accounts/engagements, with CSAT as a primary measure of success • Maintain consistent, high-quality customer engagement at every stage of the journey measured against monthly and quarterly targets, where applicable • Surface customer feedback and product gaps to the Product team to influence roadmap priorities • Partner with QA on new feature testing, bug reproduction, and cross-team communication for complex issues • Work with support partners and scientific subject-matter experts to identify and close gaps in support and training/knowledge base content