Role Description We are seeking a proactive, highly communicative Customer Support Specialist to join our team in a fully remote capacity. In this role, you will be the primary virtual point of contact for incoming inquiries, guiding prospective borrowers and real estate brokers through our initial intake process. You will play a critical role in setting a professional tone, answering foundational loan product questions, and ensuring a seamless transition to our lending team. Responsibilities - Respond promptly and professionally to customer inquiries via phone, email, and chat. - Schedule appointments and consultations. - Educate prospective borrowers and brokers on our commercial lending programs, criteria, and general application process. - Assist active clients with status updates regarding their ongoing commercial loan applications and document submissions. - Maintain accurate records of customer interactions and transactions. - Collaborate with the technical and operational teams to ensure customer satisfaction. - Gather direct feedback from clients post-closing to help improve our overall funding journey and service delivery. - Provide feedback on common customer concerns to help improve our services. Qualifications - Minimum 1 year of experience in a customer service, client support, or front-office role. - Experience working productively in a remote workspace or working independently with minimal physical oversight. - Exceptional verbal and written communication skills with a clear, professional phone presence. - Strong organizational skills and the ability to comfortably manage multiple client conversations simultaneously. - Proficiency with modern workplace technology, including CRM platforms, cloud storage (Google Drive/Dropbox), and Microsoft Office Suite. - High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus. Benefits - Competitive base salary. - Performance-based company bonuses. - 100% remote work flexibility. - Medical, Dental, & Vision Insurance with subsidized premium plans. - Employee Assistance Program (EAP) with free confidential counseling. - 15 days flexible PTO, 8 paid national holidays, and separate paid sick leave. - Flexible working hours. - 401(k) plan with 4% company match. - Company-paid life insurance and short/long-term disability coverage.

Role Description A career can mean different things at different workplaces. Apply now to see what it means to us and what it’s like to work somewhere your voice is heard, your wellness is a priority, and your success matters. Job Title: Customer Service Agent Employment Type: Full-Time; 40 hours/week Scheduled Hours: Monday-Friday 8:30AM-5:00PM; some evening shifts required with hours 11:30AM-8:00PM Program/Location: Triage Center, REMOTE PC#: 2404 About the Program Triage Center responds to statewide requests for CHR services. Provides screening & triage to multiple levels of care. Refers individuals and/or families to the appropriate level of care in or out of our service system. Crisis triage to 911/emergency services and/or MCRT & EMPS (via 211) as needed. Triage Center is staffed by a team of call center agents, care coordinators, and a manager. Duties and Responsibilities - Consistently provide genuine, friendly, personable and professional service. - Responsible for appointment scheduling and intake service coordination. - Establish rapport and working relationships with clients and clinical staff to enhance the overall engagement experience for clients. - Handle a high call volume in a fast-paced contact center environment. - Provide education to clients about available CHR resources to assist them in accessing treatment, i.e., transportation alternatives and schedules of providers. - Coordinate, network and schedule hospital, urgent care, and appropriate internal/external programs within agency guidelines. - With training, demonstrate knowledge of services and resources at CHR to direct the caller to relevant provider or program. - Go above and beyond by advocating for every customer concern and request. - Assist staff in promoting a recovery oriented treatment environment. - Participate in staff meetings, supervision, trainings and other meetings as assigned. - May perform other assignments and duties as program and agency needs require. - Additional duties as required. Qualifications - High School Diploma or equivalent required, Bachelor’s Degree preferred. - Minimum of 5 years of experience in a customer service oriented role required. - Intermediate to advanced typing and technical aptitude required. - 2-5 years of experience working in a call center environment preferred. - Prior experience working in a medical office or in social services preferred. - Bilingual preferred. Benefits - Award-Winning Workplace: Proudly recognized as a Top Workplace for 11 consecutive years! - Generous Time Off: Enjoy ample paid time off, including a special day off for your birthday! - Retirement Savings: Benefit from contributions to your 403b Retirement Plan. - Comprehensive Insurance: Competitive premiums with added discounts on pet, auto, and home insurance! - Education & Tuition Support: Tuition reimbursement and professional development programs. - Student loan repayment assistance (Public Service Loan Forgiveness, Nurse Corps, NHSC/HRSA at select sites). - Exclusive tuition discounts for CHR employees at several local colleges/universities. - Career Development: FREE robust training curriculum, featuring our brand-new Clinical Training Series for interactive learning, practical skill enhancement, and professional growth! - Clinical supervision and/or mentoring available at many programs. - Internal career fairs: connect with recruiters to discuss your career aspirations and the various opportunities available within our over 80 programs statewide. - Wellness Program: Annual wellness stipend. - FREE 24/7 confidential counseling sessions and a FREE premium subscription to the Calm app, for employees and their families. - Fun activities like virtual bring-your-pet-to-work lunches, weekly yoga, coloring contests, employee appreciation events, and more! - Employee Involvement: Participate in leadership luncheons with our CEO and various agency committees! - Stay Informed: Weekly video updates from our CEO and monthly newsletters to keep you in the loop. - And So Much More: Many benefits are available to all staff, regardless of the hours worked, with some subject to eligibility. Compensation $19.28/hour minimum and up commensurate upon experience. Actual rates are determined at the time of offer and are based off of relevant experience, as well as adherence to our internal equity policy. Many of our positions offer program/location differentials and/or sign-on incentives. (Please note, for part-time positions this range would be pro-rated based on hours worked) CHR is an equal opportunity employer, and we encourage all to apply. Apply to CHR today!

Senior Dynamics CRM Developer (VoC) Location: - Belarus - Georgia - Uzbekistan - Kazakhstan - Kyrgyzstan - Armenia Job Description: We are seeking a Senior Dynamics CRM Developer (VoC) to join our team and lead the implementation and enhancement of the Voice of Customer (VoC) module within Microsoft Dynamics 365. This role focuses on capturing, analyzing and acting on customer feedback to improve utility service deliveries across water and electricity distribution, while serving as the key liaison between client business teams and IT departments. With us, you can: - Work on a flexible schedule remotely - Receive the necessary equipment to perform your work tasks - Change projects and technology stacks within EPAM - Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Traveling, Media, Artificial Intelligence, and more) - Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations - Participate in volunteer, charity programs and communities (both technical and interest-based) We focus on your professional growth: - You can plan your individual career path together with your manager - Receive regular feedback from colleagues - Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.) - Get the opportunity to undergo free training and certification in MS Dynamics, AI, Power Platform, Azure and many others - Use the internal E-learn training program (18,200+ specialized training and mentoring programs) - Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources - Study Engineering Excellence and AI Productivity training - Study at EPAM Solution Architecture School with the instructors who are practicing architects - Develop as a leader, join the Delivery Management, Resource Management, Leadership Essentials school and more - Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually), including Power Platform and Copilot Studio communities - Develop and maintain the Voice of Customer (VoC) module within Microsoft Dynamics 365 to capture, analyze and act on customer feedback - Enhance utility service deliveries across water and electricity distribution through tailored CRM solutions - Implement various feedback mechanisms including surveys, focus groups and direct customer interaction - Gather and translate deep understanding of customer needs, preferences and pain points into actionable system improvements - Support the utility provider in making informed decisions that align with customer expectations - Act as the front person for client business team communication, including Customer Services, Water and Electricity department representatives - Collaborate closely with the IT department, including Service Desk, to ensure smooth delivery and operational support - Provide technical guidance and recommendations to align CRM capabilities with business goals

• Own resolution of incoming and escalated support cases including basic product troubleshooting, license transfers, account setup, software installation and activation, quoting and order processing, and requests that require deeper investigation or judgment • Partner with Sales on compliance, quoting, and order processing for key accounts, when applicable • Work across multiple software products and support platforms • Collaborate with Finance, DevOps, Product, and Quality Assurance to drive timely, complete resolution of technical and account-level issues • Write clear, thoughtful responses to complex customer situations and work with the team to determine the best path to resolution • Track and actively manage the health of your customer accounts/engagements, with CSAT as a primary measure of success • Maintain consistent, high-quality customer engagement at every stage of the journey measured against monthly and quarterly targets, where applicable • Surface customer feedback and product gaps to the Product team to influence roadmap priorities • Partner with QA on new feature testing, bug reproduction, and cross-team communication for complex issues • Work with support partners and scientific subject-matter experts to identify and close gaps in support and training/knowledge base content