Role Description - Always provide internal and external customers with outstanding service. - Ensure company standards for cleanliness, appearance, and safety are consistently met or exceeded. - May also be responsible for assisting existing tenants or new customers when onsite. - Frequently conduct storage unit inspections, confirm inventory availability, and ensure spaces are secure and ready to rent. - Prepare vacant units for rent by verifying condition, sweeping/dusting, adding pest control, placing welcome package, and securing unit. - Maintain the exterior appearance of assigned properties including, but not limited to: - Lawn care - Snow removal - Landscaping - Window cleaning - Changing lights - Trash removal - Sweeping - May include oversight of 3rd party vendors contracted for those services. - Housekeeping/cleaning to include office, units, hallways, buildings, etc. Keep interior surfaces and all high-touch areas clean including: - Sweeping - Mopping - Debris removal - Wiping windows/doors - Completion and/or oversight of minor maintenance needs on items such as gates, lighting, cameras, door operation, etc. - Perform regular lock audits and full property walk-thrus for security and safety purposes. - Respond promptly to any potential breach of security issues such as: - Unsecured units - Unsecured locks - Unsecured gates/fencing - Evidence of tampering - Suspicious activity - Complete pest control inspections and coordinate necessary follow-up actions and/or treatments. - Conduct virtual walk-thrus with supervisor, as requested, using company issued device. - Assist with managing and responding to any tenant maintenance requests, emergency situations, or follow-up procedures (i.e., hasp difficulty, fire, criminal activity, accidents, natural disasters, etc.). - Support foreclosure procedures for tenants in lien status, such as lock cutting, inventory, and photo documentation. - Collect payments in property drop-boxes, communicate and/or forward payments to off-site management (if applicable). - Participate in property improvement projects and support other management directives as needed. - Comply with all guidance set forth in the Operations Policy & Procedure Manual or any other memo/instruction given to you by the SAM Corporate Team. - Record your daily arrival and departure for payroll purposes. - Must have a valid Driver’s License and reliable transportation to travel between locations. Qualifications - High School Diploma or Equivalent required. - Minimum of one year Property Maintenance or self-storage experience preferred. - Valid Driver’s License and safe driving record. - Basic mechanical and technology skills using smart phones, apps, and other. - Strong safety awareness. - Proven hard worker, self-starter, and positive attitude. - High level of organizational and prioritization skills. - Collaborative, team player. - Willingness and flexibility to meet the changing requirements of the job. Language Skills - Must be fluent in speaking and writing the English language. Work Hours - Dependent on location’s normal business hours and needs. - Regular and predictable attendance is required. - Work generally performed between the hour range of 8am to 6pm and can include weekends. Work Environment - This work is performed both indoors and outdoors with fluctuating noise levels and some hazardous exposure (i.e., chemicals, power tools, etc.).

• Own creative operations across the entire Creative & Brand team, including workflow management, capacity planning, resource allocation, and roadmap planning. • Build and maintain systems that remove friction and eliminate work about work, so the team spends more time making and less time managing. • Build the AI-native operating layer for the Creative & Brand team. This is not about being a power user of Runway or Midjourney — it's about designing and shipping the agentic workflows, internal tools, and automations that change how the team works. You'll architect the systems that connect ideation tools, asset libraries, briefing flows, and trafficking pipelines into end-to-end workflows, and you'll own the measurement that proves they delivered a step change in throughput and quality — not marginal time savings. • Partner with the Consumer AI team to identify where Creative & Brand workflows are ripe for agentic automation, and either build those tools yourself or scope and shepherd them through to production. You'll be the team's translator between creative reality and AI capability. • Manage the team’s budget in partnership with the VP, working closely with finance and legal to ensure accurate forecasting, tracking, and reporting • Own relationships with external agencies, vendors, and contractors from onboarding through delivery, including contract management and performance accountability. • Serve as the primary cross-functional partner for teams including Performance Marketing, Product, and Partnerships, ensuring creative workstreams are aligned, prioritized, and resourced appropriately. • Develop and maintain project management infrastructure across tools including ClickUp, Notion, and Slack, ensuring the team has clear visibility into what's in flight, what's coming, and what's at risk. • Build scalable briefing, feedback, and approval processes that maintain quality and speed without creating bottlenecks. • Track and report on team capacity, project throughput, and operational health, using data to drive better resourcing and planning decisions. • Identify gaps in our operational model and proactively bring solutions.

• Triage incoming cases, resolve issues, and handle requests. • Supports daily workflow processes to include the lifecycle of a scan. • Triage and investigate client needs along with Imaging Services requests. • Interface with Sales, Clients, Technology, Medical Affairs, Operations, Marketing and Imaging Services teams. • Monday - Friday rotating shifts 7 am ET - 4 pm ET. and 8 am ET - 5 pm ET. • 5-10% Travel expected.

Sr. Unit Manager – Billing Operations - Remote USA Remote ID: 9281 Job Description Symetra is seeking an experienced and people‑focused Senior Unit Manager to lead a team supporting new business billing activities within our Workforce Benefits organization. About the role In this role, you will lead and develop a team responsible for setting up and delivering accurate, timely billing for new Workforce Benefits customers. You’ll oversee daily operations, partner across departments, and help prepare the team for future systems and process changes—all while delivering a positive customer experience. You will play a key role in building team capability, improving operational efficiency, and supporting service excellence during a critical phase of the customer lifecycle. What You Will Do - Lead, coach, and develop a team through regular feedback, performance management, and growth opportunities - Set clear performance expectations and ensure accountability for quality, service, and productivity - Oversee daily workflows related to new business billing, including data review, system setup, customer communication, and bill validation - Ensure work is completed accurately and on time in alignment with service and quality standards - Partner with implementation, premium, file feed, and other internal teams to coordinate work and resolve issues - Support resolution of customer or partner questions during the billing setup process - Identify trends, risks, and improvement opportunities; recommend solutions that enhance quality and efficiency - Lead training and skill development efforts, including preparation for new systems or operational changes - Handle escalated employee, customer, or process‑related issues as needed - Maintain working knowledge of Workforce Benefits products and billing processes - Communicate team, department, and company goals to promote alignment and engagement Why Work at Symetra Here’s what some of our employees have to say about why they work at Symetra: "Everyone that works here wants to be here and enjoys their job here.  We work as a team and are definitely swift to serve our customers as well as EE's!!" - Julie M., Regional Manager “I was referred to Symetra by a family friend who’s been with the company for years—and I’m so glad I took their advice. Symetra truly puts its people first. I’ve always felt supported, not micromanaged, and that trust has helped me grow. I started in an entry-level position and have worked my way up to Unit Manager by continuously learning and expanding my skills. It’s a place that believes in its employees and invests in their success.” - Morgan D., Sr. Unit Manager What we offer you Benefits and Perks We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. - Flexible full-time or hybrid telecommuting arrangements - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% - Paid time away including vacation and sick time, flex days and ten paid holidays - Give back to your community and double your impact through our company matching - Want more details? Check out our Symetra Benefits Overview Compensation Salary Range: $72,700 - $121,100 plus eligibility for annual bonus program Who You Are - High school diploma required; college degree preferred - 3+ years of experience in a leadership or people‑management role - Proven ability to lead, motivate, and develop teams - Strong problem‑solving and decision‑making skills - Ability to work independently while collaborating across teams - Clear, professional communication and relationship‑building skills - Experience in employee benefits, insurance, or financial services is a plus—but not required - Organized, service‑oriented, and comfortable managing deadlines - Willingness to travel occasionally for training or business needs. Travel: Required Training & Professional Development All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra’s corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses. Reasonable Accommodations Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra’s HR department will work to provide appropriate solutions in alignment with individual needs and company policies. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: https://symetra.eightfold.ai/careers Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: - Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." - Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL. - Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: - Disqualification from the recruitment process - Withdrawal of a job offer - Termination of employment and other criminal and/or civil remedies, if fraud is discovered