• Triage incoming cases, resolve issues, and handle requests. • Supports daily workflow processes to include the lifecycle of a scan. • Triage and investigate client needs along with Imaging Services requests. • Interface with Sales, Clients, Technology, Medical Affairs, Operations, Marketing and Imaging Services teams. • Monday - Friday rotating shifts 7 am ET - 4 pm ET. and 8 am ET - 5 pm ET. • 5-10% Travel expected.

Sr. Unit Manager – Billing Operations - Remote USA Remote ID: 9281 Job Description Symetra is seeking an experienced and people‑focused Senior Unit Manager to lead a team supporting new business billing activities within our Workforce Benefits organization. About the role In this role, you will lead and develop a team responsible for setting up and delivering accurate, timely billing for new Workforce Benefits customers. You’ll oversee daily operations, partner across departments, and help prepare the team for future systems and process changes—all while delivering a positive customer experience. You will play a key role in building team capability, improving operational efficiency, and supporting service excellence during a critical phase of the customer lifecycle. What You Will Do - Lead, coach, and develop a team through regular feedback, performance management, and growth opportunities - Set clear performance expectations and ensure accountability for quality, service, and productivity - Oversee daily workflows related to new business billing, including data review, system setup, customer communication, and bill validation - Ensure work is completed accurately and on time in alignment with service and quality standards - Partner with implementation, premium, file feed, and other internal teams to coordinate work and resolve issues - Support resolution of customer or partner questions during the billing setup process - Identify trends, risks, and improvement opportunities; recommend solutions that enhance quality and efficiency - Lead training and skill development efforts, including preparation for new systems or operational changes - Handle escalated employee, customer, or process‑related issues as needed - Maintain working knowledge of Workforce Benefits products and billing processes - Communicate team, department, and company goals to promote alignment and engagement Why Work at Symetra Here’s what some of our employees have to say about why they work at Symetra: "Everyone that works here wants to be here and enjoys their job here.  We work as a team and are definitely swift to serve our customers as well as EE's!!" - Julie M., Regional Manager “I was referred to Symetra by a family friend who’s been with the company for years—and I’m so glad I took their advice. Symetra truly puts its people first. I’ve always felt supported, not micromanaged, and that trust has helped me grow. I started in an entry-level position and have worked my way up to Unit Manager by continuously learning and expanding my skills. It’s a place that believes in its employees and invests in their success.” - Morgan D., Sr. Unit Manager What we offer you Benefits and Perks We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. - Flexible full-time or hybrid telecommuting arrangements - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% - Paid time away including vacation and sick time, flex days and ten paid holidays - Give back to your community and double your impact through our company matching - Want more details? Check out our Symetra Benefits Overview Compensation Salary Range: $72,700 - $121,100 plus eligibility for annual bonus program Who You Are - High school diploma required; college degree preferred - 3+ years of experience in a leadership or people‑management role - Proven ability to lead, motivate, and develop teams - Strong problem‑solving and decision‑making skills - Ability to work independently while collaborating across teams - Clear, professional communication and relationship‑building skills - Experience in employee benefits, insurance, or financial services is a plus—but not required - Organized, service‑oriented, and comfortable managing deadlines - Willingness to travel occasionally for training or business needs. Travel: Required Training & Professional Development All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra’s corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses. Reasonable Accommodations Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra’s HR department will work to provide appropriate solutions in alignment with individual needs and company policies. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: https://symetra.eightfold.ai/careers Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: - Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." - Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL. - Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: - Disqualification from the recruitment process - Withdrawal of a job offer - Termination of employment and other criminal and/or civil remedies, if fraud is discovered

• Analyze, document, and assess end‑to‑end supply chain and manufacturing processes, identifying inefficiencies, risks, and opportunities for optimization. • Lead initiatives to improve supply chain operations through technology adoption, ERP optimization, and process redesign, ensuring solutions are scalable, repeatable, and aligned with best practices. • Partner with business and IT teams to design and improve processes within ERP systems (Oracle preferred), ensuring configurations support operational needs and industry standards in a manufacturing environment. • Develop, standardize, and maintain policies, Standard Operating Procedures (SOPs), and work instructions to drive consistency, compliance, and operational clarity. • Identify and implement continuous improvement opportunities that enhance efficiency, quality, and cycle times across supply chain and manufacturing operations. • Support cross‑functional initiatives by providing supply chain process expertise, ensuring system and process changes align with business objectives. • Identify, document, and embed process controls to mitigate risk and support compliance with internal and external requirements. • Lead process change communication and training efforts to drive adoption and ensure stakeholders understand new ways of working.

Role Description The Growth and Operations Lead is responsible for supporting the CDAS’s government growth objectives through customer engagement, opportunity identification, market research, and coordination in support of various opportunities. This role serves as a forward-facing representative with federal customers and industry partners. This position can work in a team environment or independently, represent the company professionally in customer-facing settings, and collaborate closely with leadership, capture, proposal, and operations teams. - Engage directly with U.S. Government and commercial customers as a trusted team representative to support relationship development and opportunity shaping. - Participate in customer meetings, industry days, conferences, and technical exchanges in coordination with BD leadership and capture teams. - Gather and communicate customer insights, mission needs, and acquisition plans to internal stakeholders. - Conduct market research to identify potential new opportunities, recompetes, and emerging requirements across assigned agencies. - Review RFIs, sources sought, and draft solicitations to support opportunity qualification and competitiveness assessments. - Track customer, competitor, and industry activity and provide summarized insights to the BD team. - Support capture activities by contributing customer intelligence, win themes, partner research, and solution input. - Provide proposal support, including content contribution, reviews, and compliance checks as requested. - Assist with teaming and partner coordination efforts under the direction of BD or capture leadership. - Work collaboratively with BD, capture, proposals, operations, contracts, and finance teams to align customer needs with company capabilities. - Maintain accurate opportunity and activity information in the company pipeline and tracking tools. - Assist with the development of capability statements, customer briefings, and marketing materials. - Support post‑award and debrief activities by capturing lessons learned and customer feedback. - Other duties as assigned. Qualifications - Bachelor’s degree or equivalent professional experience. - 7+ years of experience supporting business development, capture, or proposal efforts. - Experience engaging directly with customers or partners. - Background check. - Strong communication and interpersonal skills, with the ability to represent the company professionally. - Ability to succeed as an individual contributor within a collaborative, team‑based environment. - Ability to understand and articulate customer missions, priorities, and acquisition planning across defense, intelligence, and/or federal civilian agencies. - Knowledge of business development lifecycle activities, including market research, opportunity identification, shaping, capture support, and proposals. - Working knowledge of marketing and positioning concepts, including capability messaging, differentiation, and customer‑focused communications. Benefits - Broad range of benefits offered to team members. - Positive and supportive culture that encourages team members to do their best work every day. - Well-being programs and flexibility to make daily choices for a healthy, centered, and confident lifestyle. - Focus on education, giving, skill-based volunteerism, and leadership to drive positive social impact in communities.