This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Cadence Health seeks a Care Delivery Operations Lead to design, build, and scale the operating systems that power our RN workflows across Cadence programs. This leader architects the infrastructure that enables clinical teams to execute at scale. - Design and own the RPM care delivery operating model, including triage structure and coverage frameworks. - Build capacity planning and workforce forecasting models aligned to patient growth and acuity. - Define SLA standards, productivity benchmarks, and performance metrics in partnership with Clinical Leadership. - Develop KPI dashboards and reporting infrastructure that drive transparency and accountability. - Architect standardized workflows and documentation frameworks across triage operations. - Design scalable operational playbooks to support expansion into new markets and conditions. - Partner with Product and Engineering to define automation strategy and workflow enhancements. - Implement system-level improvements that increase throughput without compromising quality. - Establish governance structures to ensure compliance, audit readiness, and protocol adherence. - Identify long-term operational risks and proactively design mitigation strategies. - Translate growth targets into durable operational infrastructure. - Build leadership enablement frameworks that support execution. Qualifications - 7-10 years building and scaling operations in high-growth, complex environments (healthcare or other regulated industries preferred). - Proven experience designing and scaling large-scale operating models, including workforce architecture, capacity planning, and SLA frameworks. - Demonstrated ability to build performance governance systems, including KPI dashboards, reporting cadence, and accountability structures that drive measurable outcomes. - Experience leading cross-functional initiatives across Clinical, Product, Engineering, and Operations teams in complex, regulated environments. - Excellent analytical, communication, and stakeholder management skills, with the ability to influence at the executive level. Preferred - Experience in healthcare delivery, RPM, telehealth, population health, or value-based care. - Familiarity with nurse staffing models, triage operations, or chronic disease management programs. - Background in process improvement methodologies (Lean, Six Sigma, or similar). Benefits - Competitive salaries and quarterly incentives. - Medical, dental, and vision insurance. - Competitive PTO. - 401K and 401K match. - National and local discounts powered by TriNet. - Onboarding stipend for remote equipment and home office setup. - Paid Parental Leave. - Charitable Donation Match program.

• Conduct financial analysis, including cost-benefit analysis, ROI assessments, and business case development, to support partner specific decision-making. • Work closely with cross-functional teams to gather and analyze data, identify key performance indicators (KPIs), and provide insights on performance trends, risks, and opportunities. • Utilize data-driven insights, ranging from customer performance to internal operations, to identify areas of improvement and develop actionable recommendations. • Assist in the development and implementation of business transformation initiatives, including the design of new operating models, process reengineering, and change management strategies. • Form a deep understanding of Risepoint's processes, systems/tools, personnel, strategic direction, and broader market ecosystem (university partners, marketing channels, contact center operational dynamics).

• Supervise, coach, and mentor a team of direct reports, ensuring excellent patient service. • Oversee the onboarding of new hires, and identify training needs to enhance ongoing skills and productivity. • Monitor team performance through key performance indicators (KPIs) and metrics, conduct regular performance discussions, set performance goals, and ensure team compliance with policies and healthcare regulations (e.g. HIPAA) • Manage staff scheduling and maintain data quality standards based on program metrics. • Collaborate with leadership to create program SOP’s, WI’s and job aids and ensure implementation as required. • Handle escalated patient concerns and logistical issues promptly, ensuring timely resolutions and maintaining patient satisfaction.

• Oversee daily operations, ensure superior service delivery, and support a team of direct reports. • Supervise, coach, and mentor a team of direct reports, ensuring excellent patient service. • Oversee the onboarding of new hires, and identify training needs to enhance ongoing skills and productivity. • Monitor team performance through key performance indicators (KPIs) and metrics, conduct regular performance discussions, set performance goals, and ensure team compliance with policies and healthcare regulations (e.g. HIPAA). • Work closely with key business partners to achieve program goals, develop SOPs and ensure compliance. • Handle escalated patient concerns and logistical issues promptly, ensuring timely resolutions and maintaining patient satisfaction.