Risepoint

Role Description The Senior Analyst, Performance Analytics serves as the technical pillar of the team, supporting Risepoint's most critical planning processes while bringing the analytical depth to help the team understand performance and anticipate what comes next. This person keeps the data layer reliable, the planning cycles running, and the analytical work sharp enough to drive real decisions. What You Will Do - Planning & Model Support: - Maintain and update forecasting and budget models across all planning cycles, including data pulls, formula logic, and version control. - Prepare and validate data feeding into planning tools (currently Planful), ensuring inputs are clean and aligned with assumptions set by the Senior Manager. - Support the rolling forecast by refreshing data, updating model inputs, and flagging performance trend changes that may affect forward-looking projections. - Run scenario and sensitivity analyses to support leadership planning discussions. - Manage logistics of Budget, Reforecast, and rolling forecast cycles including templates, trackers, and timelines. - Analytical Thinking & Investigation: - Support and lead ad hoc deep dives and investigations across the team, pulling and structuring data independently and contributing a point of view on what the findings mean. - Proactively identify trends and patterns in historical and current data that may signal future risks or opportunities, bringing hypotheses and recommendations to the Senior Manager. - Connect past and present performance to planning assumptions, helping the team anticipate consequences before they show up in results. - Build analytical outputs including charts, tables, summaries, and first-draft narratives that the Senior Manager refines and communicates to leadership. - Translate complex data into clear, concise narratives that stakeholders can understand and act on. - Data & Technical Work: - Query, transform, and validate large datasets in Databricks using strong, production-quality SQL. - Own the data layer supporting planning and analytical work, ensuring inputs are reliable, well-documented, and ready for use. - Flag data quality issues proactively and work cross-functionally to resolve them before they affect outputs. - Use AI tools actively to automate repetitive work, accelerate analysis, and improve how the team operates. - Maintain documentation of data definitions, model logic, and process steps so the team always has a reliable source of truth. - Process & Stakeholder Collaboration: - Manage logistics of Budget, Reforecast, and rolling forecast cycles. - Maintain documentation of data definitions, model logic, and process steps. What Success Looks Like - Delivered accurate, reliable planning inputs across at least one full Budget or Reforecast cycle. - Independently led or meaningfully contributed to at least one ad hoc investigation with clear findings and a well-communicated narrative. - Proactively surfaced at least one forward-looking insight that informed a planning assumption or business decision before it became visible in results. - Established a reputation as the team's go-to for data questions, trusted for both technical accuracy and analytical judgment. - Adopted AI tools as a genuine and measurable part of daily work. - Built trusted working relationships with Finance team. How Impact Will be Measured - Accuracy and timeliness of data inputs across planning cycles. - Quality and depth of analytical outputs supporting the team. - Proactive identification of trends and risks before they surface in results. - Adoption and impact of AI and automation in daily workflow. Qualifications - A minimum of 2 to 4 years in business analytics, revenue planning, FP&A, or a related field with a genuine interest in understanding what the data means, not just how to move it. - Strong analytical thinking with the ability to connect historical trends to future implications and bring proactive recommendations to the team. - Strong, production-quality SQL proficiency and solid hands-on experience with Databricks, with the autonomy and technical confidence to work independently. - Advanced Excel skills across complex models, scenario analysis, and large datasets. - Clear communication skills with the ability to translate findings into plain language and produce outputs that are ready to use, not just reviewed. - Active AI tools user, or someone clearly ready and hungry to become one. - High attention to detail, strong data ownership, and a proactive working style that anticipates problems rather than waiting to be told what to look for. Experience That's Great to Have - Familiarity with Planful, Anaplan, or similar planning platforms. - Experience with Power BI or similar visualization tools. - Python or PySpark for data manipulation or automation. - Exposure to enrollment-driven or EdTech business models. Benefits

• Drive execution and optimization of lifecycle marketing programs that guide students from initial interest through enrollment and beyond. • Translate lifecycle strategy into high-performing campaigns and journeys across email, SMS, and related channels. • Serve as a key link between strategy and execution, partnering with Lifecycle Marketing leadership, Analytics, and cross-functional teams. • Analyze campaign and journey performance to identify insights and drive continuous improvement. • Collaborate with Paid Media, DX, Creative, and Analytics teams to support cohesive, omni-channel student experiences. • Ensure compliance with email and SMS regulations, deliverability standards, and channel best practices.

• Champion operational excellence by owning intake, prioritization, and resource allocation, ensuring all initiatives directly align with department goals and objectives. • Lead end-to-end project management for lifecycle campaigns, journeys, and automation programs, from scoping through delivery. • Translate lifecycle strategy into clear plans, timelines, and coordinated execution across email, SMS, and CRM programs. • Partner closely with Lifecycle Marketing and Lifecycle Automation to align priorities, scope work, and ensure execution readiness. • Collaborate with project management partners across Channel Marketing, Integrated Marketing, Student Success Center, Analytics and other teams to ensure lifecycle initiatives are integrated across broader workstreams. • Identify risks, dependencies, and capacity constraints; proactively resolve issues to maintain momentum. • Drive visibility into project status, timelines, and delivery through clear reporting and stakeholder communication. • Establish and optimize processes, workflows, and SOPs to improve speed, quality, and scalability. • Lead retrospectives and continuous improvement efforts to enhance operational effectiveness.

Role Description In this role, you will own the intelligence layer that powers how Risepoint engages with students at every stage of their journey. You will lead end-to-end initiatives—from scoping and design through cross-functional implementation and measurable outcomes—that directly shape retention, engagement, and enrollment results for thousands of students across more than 100 university partners. You will be accountable for delivering the “Next Best Experience” platform: the predictive engine that turns raw behavioral signals into personalized, timely outreach. Your decisions will determine who gets reached, when, and how—translating data science into student outcomes that help working adults succeed in programs that change their lives. You will bring our mission to life by leading initiatives that make the student journey smarter and more human at the same time. Qualifications - A proven track record of delivering measurable consumer and business impact through AI/ML initiatives. - Experience as a workstream leader in a cross-functional environment. - 5–8+ years in applied machine learning or data science, ideally in education, consumer tech, personalization, or a complex behavioral domain. - Strong background in predictive analytics, recommendation systems, and experimentation (A/B testing, causal inference, uplift modeling). - Deep expertise in Python and SQL; proficiency with ML libraries (scikit-learn, XGBoost, TensorFlow, or PyTorch). - Experience with Databricks, MLFlow, dbt, and Dagster—or demonstrated ability to ramp quickly on a modern MLOps stack. - Comfort working with complex, multi-source datasets (CRM, LMS, communication logs, speech analytics). - Excellent communicator across technical and non-technical audiences, including executives. - Bachelor’s or Master’s degree in a technical discipline (computer science, statistics, econometrics, mathematics, or engineering). Requirements - Lead AI/ML initiatives end-to-end—scoping, designing, managing implementation, and driving outcomes. - Own accountability for delivering measurable business outcomes from each initiative: retention lift, engagement improvement, enrollment conversion, and pipeline efficiency. - Drive alignment and decision-making across teams at each stage of an initiative’s lifecycle. - Identify and scope net-new AI/ML opportunities that deliver impact for students, university partners, and Risepoint’s business. - Manage relationships with key vendors and software providers as a workstream leader. - Build and deploy predictive models—including churn risk, engagement propensity, and success likelihood. - Lead the design and implementation of “next best action” logic in close partnership with Product and CX. - Prototype, test, and productionize models using MLOps frameworks. - Partner with data engineers to ensure clean, reliable pipelines and feature stores. - Design and lead A/B testing programs to measure model-driven impact on retention, engagement, and satisfaction. - Establish feedback loops and real-world performance monitoring frameworks. - Mentor teammates and raise the team’s technical bar through code reviews, pair work, and knowledge-sharing. Benefits - Equal opportunity employer supporting a diverse and inclusive workforce. Company Description Risepoint is an education technology company that provides world-class support and trusted expertise to more than 100 universities and colleges. We primarily work with regional universities, helping them develop and grow their high-ROI, workforce-focused online degree programs in critical areas such as nursing, teaching, business, and public service. Risepoint is dedicated to increasing access to affordable education so that more students, especially working adults, can improve their careers and meet employer and community needs.

• Own end-to-end project management for the DXP platform, including intake, scoping, scheduling, and delivery across SEO, Content, UX, and CRO workstreams • Build and maintain project plans, milestone tracking, and status reporting for the DXP program • Partner closely with the DXP Marketing Ops Senior Manager and the Sr. Director DXP to coordinate readiness across partner launch waves and platform releases • Facilitate cross-functional working sessions, status updates and other DXP meetings as needed • Identify and resolve project risks, blockers, and dependencies proactively • Develop and optimize project workflows and processes within WorkFront • Contribute to shared PMO standards and practices, ensuring consistency and visibility across the Digital Experience team • Support management reporting needs by preparing program documentation, dashboards, and executive-ready updates on program status and milestones • Leverage AI tools to accelerate the creation of program documentation, status reports, and analytical summaries

• Own AI/digital use case development, work with a cross-functional team to drive build vs buy decisions • Conduct deep discovery to identify pain points, inefficiencies, and unmet needs across the online program lifecycle • Partner with functions to move from insight → pilot → scaled workflow changes • Develop and maintain a clear product vision, strategy, and multi-quarter roadmap that aligns with business goals • Lead requirement definition, including user stories, acceptance criteria, systems integration needs, and user flows.

Role Description The Director, Student Success Performance, serves as the strategic integrator and cross-functional translator for the Student Success Center’s (SSC) ecosystem across Risepoint's pod model. This role ensures seamless performance alignment, data transparency, and operational cohesion across partners, internal teams, and student-facing initiatives. As Risepoint continues to evolve its operating model, this role will be instrumental in driving vertical integration and optimizing student outcomes through data-driven collaboration and pilot innovation. What You Will Do - Ensure SSC performance data and metrics are visible, integrated, and discussed consistently across pods and executive leadership by reporting and connecting insights to decision-making and strategy. - Track, analyze and share partner-level and cross-functional trends in conversion and retention metrics. - Develop systems and processes to monitor engagement and retention pipeline and persistence health. - Lead cross-functional efforts to surface emerging risks, bottlenecks or performance anomalies across Marketing and SSC leadership with recommendations for corrective actions. - Ensure readiness and alignment of student support infrastructure for new initiatives from the SSC perspective. - Develop and drive student and/or partner facing pilots – including new partner/program launches - between PODs and SSC teams, as the POD owner and accountable leader. - Own continuous improvement efforts across SSC teams by leading evaluation of pilots, after-actions and lessons learned across SSC and Marketing. - Leverages expertise in marketing and performance management to share insights across the organization and make recommendations for performance improvement. - Represent SSC in POD meetings, surfacing insights, readiness issues and risk updates. What Success Looks Like - Create feedback loops and performance tracking for pilot initiatives. - Lead through influence, serving as the primary liaison between the SSC and the Marketing pods representing and advocating for both functions as needed. - Develop, influence and support organizational strategy by creating and updating tools that ensure alignment of goals across the departments (dashboards, reports, presentations, playbooks, etc.). How Impact Will be Measured - Lead collaboration across departments to share insights, trends and operational learnings to improve overall student experience. - Create bi-directional, cross-functional, ongoing communication channels related to performance, readiness, partner needs and priorities. - Build effective cross-functional relationships and establish credibility to influence business outcomes. Qualifications - Bachelor’s Degree (in Business, Marketing, Operations or a Related Field) - 5+ Years experience in management or direct team lead position, with a strong working knowledge of performance and operations management. - Experience leading change cross-functionally through influence, ideally within sales and marketing functions. - Ability to diagnose and surface data issues to executive leadership, making recommendations for resolution and championing change across cross-functional channels. Requirements - Experience in omnichannel automation campaign execution. - Experience with Salesforce automation and administration and Salesforce Marketing Cloud Journey. - Able to synthesize data for various audience levels, making recommendations based on expertise in metrics driven performance management. Benefits - Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.

Role Description As the Senior Talent Attraction Operations Manager, you will design and lead the operating system behind great hiring, standardizing how Talent Attraction works across the enterprise and continuously improving it over time. This role is central to creating the consistency, clarity, and scalability needed to deliver an exceptional hiring experience as the organization evolves. - Own process excellence and operational rigor across the end-to-end Talent Attraction lifecycle. - Focus on candidate and hiring manager experience, Workday and Paradox optimization, systems governance, and actionable hiring analytics. - Build and maintain standards that enable recruiters to work effectively. - Help hiring managers make better decisions. - Ensure candidates experience a seamless, high-quality journey—from first touch through offer and onboarding handoff. - Apply structured thinking and data-driven insight to diagnose friction points and design scalable solutions. - Drive end-to-end implementation—from discovery and documentation through rollout, adoption, reinforcement, and measurement. - Continuously refine processes, strengthen system integrity, and translate hiring data into clear, actionable insights. Qualifications - 8+ years of experience in Talent Attraction Operations or People Operations, ideally with prior experience as a recruiter. - Deep, hands-on expertise with Workday Recruiting (configuration, workflows, reporting, and optimization). - Proven experience building and scaling recruiting operations in fast speed organizations. - Strong process design, documentation, and continuous improvement capability. - Strong data analytical skills with ability to turn data into practical insights. - Exceptional stakeholder management skills with hiring managers, Recruiters, People Business Partners, People Tech, and business leaders. - Systems thinker who can balance governance, usability, and experience. Requirements - Drive operational consistency and process excellence across Talent Attraction. - Optimize end-to-end hiring journey for simplicity and clarity. - Build and maintain best-in-class hiring processes. - Serve as the Workday Talent Attraction Subject Matter Expert. - Lead Hiring Analytics ensuring insights are actionable and accessible. - Own and continuously improve key talent attraction programs. - Enable Hiring Managers to hire well by developing user-friendly guides and resources. - Increase accountability and confidence across the organization’s hiring practices. Benefits - Recruiters spend more time recruiting and less time navigating process or systems. - Hiring managers understand exactly how to hire well and move efficiently. - Candidates experience a clear, professional, and thoughtful process. - Talent Attraction and Business leaders can access reliable quality and speed metrics instantly through Workday. - Processes are documented, scalable, and consistently applied across teams. - Workday Recruiting is optimized, intuitive, and trusted as a source of truth. Company Description Risepoint is an education technology company that provides world-class support and trusted expertise to more than 100 universities and colleges. We primarily work with regional universities, helping them develop and grow their high-ROI, workforce-focused online degree programs in critical areas such as nursing, teaching, business, and public service. Risepoint is dedicated to increasing access to affordable education so that more students, especially working adults, can improve their careers and meet employer and community needs.

• Define what 'release ready' means at Risepoint and engineer that definition into automation • Own the enterprise release governance model and transform manual approval processes into automated, risk-based controls • Design CAB 2.0, a maturity-based release framework for self-approval using objective readiness signals • Establish governance mechanisms that are auditable, measurable, and aligned with business risk tolerance • Design and scale standardized CI/CD pipelines with automated controls, testing gates, and safety mechanisms

Role Description The Director, Integrated Marketing drives growth and performance across a portfolio of university partners through insight-led, full-funnel marketing strategies. Serving as the senior marketing lead for assigned partners, this role aligns marketing strategy, enrollment goals, and partner priorities to deliver measurable business outcomes. This leader collaborates cross-functionally with Partner Management, Research, Academic Services, Enrollment/Retention, and marketing executions teams to translate market insights into effective growth strategies, optimize performance, and support successful program launches. The Director also develops and coaches Integrated Marketing Managers, fostering a high-performing and collaborative team culture, to deliver excellence in execution, campaign performance, and partner engagement. What You Will Do - Lead integrated marketing strategy and full-funnel performance across a portfolio of university partners. - Lead strategic discussions on growth, marketing performance, and optimization opportunities. - Develop annual marketing plans, forecasts, and investment recommendations aligned to partner and enterprise goals. - Partner cross-functionally to drive aligned execution across marketing, engagement, insights, academic services, and partner management teams. - Translate market research, student insights, and performance data into actionable recommendations and strategic narratives. - Guide optimization strategies, testing plans, and budget recommendations to improve marketing and enrollment outcomes. - Lead partner-facing business reviews and communicate performance trends, risks, and recommendations to key stakeholders. - Support successful program launches through strategic positioning, value proposition development, and go-to-marketing planning. - Develop and coach Integrated Marketing Managers through feedback, mentoring, and performance management. What Success Looks Like - Marketing strategies drive measurable enrollment growth and portfolio performance. - Strong strategic alignment, cross-functional collaboration, and executional excellence across assigned partner portfolio. - Team members demonstrate growth, engagement, and strong performance outcomes. How Impact Will be Measured - Achievement of partner performance goals, including leads, applications, enrollments, revenue, conversion rates, and LTV/CAC targets. - Growth and optimization of assigned university partner portfolio while maintaining strong partner relationships and satisfaction. - Team development and performance outcomes. Qualifications - Bachelor’s degree in Business, Marketing, or related field required; Master’s degree (MBA) strongly preferred. - 7-10+ years of experience in integrated marketing, portfolio management, or brand management; agency or account management experience highly desirable. - Demonstrated success leading integrated marketing planning and execution across multiple channels, including paid media, content, field, and organic. - Strong digital marketing fluency, including performance measurement, paid campaign strategy, and channel optimization. Requirements - Prior experience in higher education, enrollment, education technology, or other mission-driven sectors highly desirable. - Experience managing complex partner portfolios or matrixed client environments. - Experience leading go-to-market planning and launch strategies. - Strong leadership and team management skills, and a track record of developing high performing teams. Benefits - Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.