Role Description The Customer Success Manager (CSM) is accountable for an assigned portfolio of clients and their engagement processes and solution delivery through all phases of on-boarding and implementation. The CSM serves as a Trusted Advisor to clients by understanding the client’s goals, planning, and controlling delivery, mitigating risks and constraints, and expertly communicating internally and with clients to meet or exceed client requirements. The CSM develops successful client partnerships that result in high client satisfaction, retention, and growth. Through influential leadership in a matrixed environment, the CSM builds and leads diverse high-performing teams across Vatica Health, the client, and vendor partners. The CSM makes significant contributions to client engagement and solution delivery best practices. Responsibilities - Serve as a Trusted Advisor and directly lead or support client relationships, engagement, and implementation delivery. - Identify and develop partnership opportunities with clients; document client requirements, success criteria, and supporting solutions in contract documents. - Develop and execute detailed on-boarding/implementation plans and communication plans including client metrics of success and risk identification and mitigation, in partnership with clients, operational partners, and vendor partners. - Build PowerPoint decks for client presentations (QBR’s, kick-offs, status meetings). - Facilitate joint client-Vatica Health leadership committees to ensure senior leadership alignment, long-term planning and development, strategic and tactical account and implementation review, and effective escalation and issue resolution. - Deliver successful client partnerships that result in high client satisfaction, retention, and growth. - Forecast and track key account metrics (e.g. visit activity, provider adoption, sales stats). - Lead, through influence in a matrixed environment, teams comprised of members from Vatica Health functional groups, the client, and vendor partners. - Deliver and ensure client training on Vatica Health tools, processes, and reports. - Support operational and financial plans and maintain actuals and forecasts. - Serve as the Voice of Client by seeking ad-hoc and formalized feedback to gauge client satisfaction and identify areas for engagement, tool, and solution improvement. - Design and develop best practices in client engagement and implementation to deliver industry-leading client experience. Qualifications - 4+ years in a healthcare client-facing role with progressive experience. - 4+ years leading complex projects. - Healthcare experience required; required experience in Risk Adjustment, Quality of Care. - Strong project performance analysis and strategic PowerPoint deck building skills. - Outstanding customer service skills. - Experience organizing, analyzing, and presenting data. - Strong ability to learn at a fast pace, apply knowledge and be consultative. - Strong computer (including Microsoft Office), grammar, and multi-tasking skills. - Strong attention to detail, time management, and decision-making skills. - Ability to work with significant independence and minimal supervision. - Ability to travel during the week. Benefits - Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar. - Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded. - 401k plans – we want to empower you to prepare for your future. - Room for growth and advancement – we love our employees and want to develop within. - Comprehensive Medical, Dental, and Vision insurance plans. - Tax-free Dependent Care Account. - Life insurance, short-term, and long-term disability. - Excellent PTO policy (everyone deserves a vacation now and then). - Great work-life balance environment – We believe family comes first! - Strong supportive teams – There is always a helping hand when you need it.

Role Description Wir suchen einen Customer Success Manager (B2C) der eigenverantwortlich einen festen Kundenstamm von ca. 2.000+ Kunden betreut. Du bist der zentrale Ansprechpartner und sorgst dafür, dass unsere Kunden optimal betreut werden, Lösungen erhalten und eine durchgehend positive Erfahrung mit unserem Service und unseren Produkten haben. - Betreuung eines festen Kundenportfolios (B2C) - Unterstützung bei rechtlichen Anliegen (keine Rechtsberatung erforderlich) - Identifikation und Lösung von Problemen - Proaktive Begleitung und Unterstützung unserer Kunden - Beratung zu passenden Lösungen und Services - Enge Zusammenarbeit mit unserem Legal- und Backoffice-Team Qualifications - Starke Kommunikationsfähigkeit (klar, ruhig, lösungsorientiert) - Eigenverantwortung und unternehmerisches Denken - Erfahrung im Umgang mit Kunden (Support, Vertrieb oder Customer Success) - Fähigkeit, auch in schwierigen Situationen souverän zu bleiben - Zielorientiertes Arbeiten mit Fokus auf Kundenzufriedenheit und langfristige Kundenbeziehungen Benefits - Fixgehalt: 3.200 € – 3.800 € brutto / Monat - 100% Remote - Zusätzlich attraktives leistungsbasiertes Bonusmodell - Eigenverantwortlicher Kundenstamm (keine reine Ticketbearbeitung) - Klare Entwicklungsmöglichkeiten (Senior / Team Lead) - Moderner Arbeitsplatz mit starkem Fokus auf Automatisierung & KI

Role Description Wir suchen einen Customer Success Manager (B2C) der eigenverantwortlich einen festen Kundenstamm von ca. 2.000+ Kunden betreut. Du bist der zentrale Ansprechpartner und sorgst dafür, dass unsere Kunden optimal betreut werden, Lösungen erhalten und eine durchgehend positive Erfahrung mit unserem Service und unseren Produkten haben. - Betreuung eines festen Kundenportfolios (B2C) - Unterstützung bei rechtlichen Anliegen (keine Rechtsberatung erforderlich) - Identifikation und Lösung von Problemen - Proaktive Begleitung und Unterstützung unserer Kunden - Beratung zu passenden Lösungen und Services - Enge Zusammenarbeit mit unserem Legal- und Backoffice-Team Qualifications - Starke Kommunikationsfähigkeit (klar, ruhig, lösungsorientiert) - Eigenverantwortung und unternehmerisches Denken - Erfahrung im Umgang mit Kunden (Support, Vertrieb oder Customer Success) - Fähigkeit, auch in schwierigen Situationen souverän zu bleiben - Zielorientiertes Arbeiten mit Fokus auf Kundenzufriedenheit und langfristige Kundenbeziehungen Benefits - Fixgehalt: 3.200 € – 3.800 € brutto / Monat - 100% Remote - Zusätzlich attraktives leistungsbasiertes Bonusmodell - Eigenverantwortlicher Kundenstamm (keine reine Ticketbearbeitung) - Klare Entwicklungsmöglichkeiten (Senior / Team Lead) - Moderner Arbeitsplatz mit starkem Fokus auf Automatisierung & KI

Role Description The Reltio Customer Success Manager (CSM) is responsible for driving customer adoption and retention, mitigating risk, and providing guidance and thought leadership for our customers throughout their relationship with Reltio. You will serve as the primary post-sale point of contact after implementation and use in-depth knowledge of the products being sold, the customer industry and/or business processes, and technical expertise to facilitate adoption and utilization of Reltio products. You will inspire and guide customers towards meeting their goals through delivering unified, interoperable data to their business. As a CSM at Reltio, you will be the champion of our customers, building and maintaining strong relationships to ensure their success on our platform and the retention and growth of our customer base. Qualifications - Bachelor's degree or equivalent experience - Minimum 5 years relevant work experience as a Technical CSM, Technical Account Manager or Success Architect in Enterprise Software space - Deep knowledge of cloud software solutions, master data management, data governance, data quality and analytics concepts, architecture and use cases - Ability to apply experience and deep industry knowledge to understand and navigate a customer's decision-making process, goals, strategies, and business objectives - Ability to build consultative effectiveness and establish trust with internal and external customers - Ability to clearly articulate and quantify the business value that the solution delivers, as well as the specific business problems it addresses - Possess strong presentation, verbal and written communication skills and command credibility with senior executives - Previous experience and expertise in data management consulting or solutioning - Previous experience and expertise in software architecture and understanding how applications fit together within a customer’s ecosystem - Proven effectiveness at leading and facilitating executive meetings and workshops - Strong discovery skills to uncover customer problems and the value associated with solving them Requirements - Account management for large enterprise customers to help them gain value from Reltio as measured by retention, adoption, growth, and customer advocacy - Provide required visibility into Customer health by identifying adoption opportunities and retention risk to align internal teams around customer’s success - Build a comprehensive understanding of customers' business goals and objectives, crafting a strategic success plan that aligns with and supports the achievement of those goals - Document and review the success plan, provide guidance on the customer journey and use a consultative approach to help customers achieve their goals - Hold and grow a trusted advisor relationship with customer sponsors to such that all activities are closely aligned with the customer's business case, strategy and goals allowing the full potential of the Reltio solutions to be realized - Track, report, and benchmark all milestone related adoption activities such that the overall success of the customer's initiative can be closely monitored including visibility to the executive sponsors - Actively promote all current products the customer has licensed while identifying additional opportunities to showcase additional features, products and services - Demonstrate product features beyond central functionality to help the customer achieve specific business results and maximum value - Recommends specific solutions to achieve the customer's desired result that align with best practices of the product and industry - Design metrics and measures in order to measure ROI on the company's products by the customer - Timely data capture and documentation within internal applications to ensure data driven decisions are being made to proactively identify adoption and retention risk - Work closely with the sales team to identify and pursue upsell and cross-sell opportunities, foster synergy, create alignment and collaborate on the creation of customer value - Partner with extended customer-facing account teams to develop strategic and technical plans that help customers achieve their business objectives - Manage the execution of these plans including the tracking of objectives, stakeholders, milestones, risks and metrics - Work with Marketing teams to boost customer advocacy and develop case studies - Facilitate and lead customer meetings with an agenda driven prescriptive approach to capture and measure their outcomes and value using our product - Identify, document and track critical customer information such as usage, health scoring and desired outcomes to make data driven decisions across the organization to proactively identify and mitigate risk Benefits - Flexible work arrangements to help our people manage their personal and professional lives Company Description Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture and our people. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!