• Own the customer relationship**• Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals;**• Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned;**• Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships. **Run service delivery and operations**• Own incident and escalation management end-to-end - from SLA tracking and governance of open items to direct, hands-on resolution of service requests where your involvement is the fastest path to a customer outcome;**• Manage the onboarding of new customers in collaboration with AMPECO’s experts;**• Run a clear cadence of operational reviews, status updates and account health checks so nothing drifts. **Orchestrate the specialists supporting you**• Know when, how and why to pull in Business or Technical specialists - and provide the needed context so they can address the request of the customer quickly;**• Translate customer needs into structured requirements, then work with product, engineering and solution teams to assess feasibility, scope and timelines;**• Keep internal stakeholders aligned and the customer informed throughout cross-functional delivery. **Advise and shape the product**• Act as a trusted advisor on day-to-day product use and adoption, and signal expansion opportunities as they emerge;**• Surface customer feedback, recurring patterns and product gaps to internal stakeholders so we keep improving the platform;**• Stay current on eMobility, EV charging trends and our evolving product capabilities.

• Serve as the primary point of contact for assigned client accounts, building strong relationships and developing a clear understanding of their business goals, challenges, and needs. Support account growth by identifying opportunities to introduce new solutions, expand into additional markets, or increase patient/diagnostic volume. • Partner with internal teams to support the development and execution of client KPIs, ensuring alignment with client objectives and effective data exchange. Work closely with Client Success and clinical teams to monitor performance, troubleshoot issues, and implement improvements. • Contribute to account growth plans by identifying opportunities within existing clients. Support upsell and cross-sell initiatives and help drive revenue growth across assigned accounts. • Build and maintain relationships with key client stakeholders, serving as a reliable and responsive partner. Communicate updates, solutions, and value propositions clearly and effectively. • Monitor client satisfaction and day-to-day account health, proactively addressing concerns and escalating when needed. Collaborate with internal teams to ensure timely issue resolution and consistent service delivery. • Coordinate with cross-functional partners, including Client Success, clinical, marketing, product, operations, finance, and legal to support account initiatives, contracting processes, and overall client success. • Track account performance, maintain accurate records in CRM systems (e.g., Salesforce) and support forecasting and reporting activities. • Stay informed on industry trends and competitive landscape to better support client conversations and identify opportunities for growth. • Ensure alignment between internal teams and client expectations, helping to keep projects on track and deliverables on time.

Role Description As an Account & Driver Partnerships Specialist, you will own the operational health of a specific US market. You'll start by learning that market inside and out, its clients, its drivers, its trip patterns, and from there, you'll wear two hats every day. Both are essential to how Wingz works. - On the client side, act as the dedicated account manager for partnered NEMT brokers. - Handle daily B2B communication, trip coordination, escalation management, and performance reporting. - Build strong partnerships with each broker and earn their trust. - Ensure every assigned trip gets completed safely and on time. - On the driver side, own the full driver lifecycle: recruitment, onboarding, activation, engagement, and retention. - Walk new drivers through every requirement, procedure, and process. - Proactively reach out to inactive drivers and reactivate them. - Be the human point of contact that keeps drivers engaged, earning, and partnered with Wingz long-term. This is a foundational individual-contributor role, by design. You'll start at the rank-and-file level because the path forward at Wingz is clear: Specialist → Senior Specialist → Market Lead. Qualifications - Minimum 2 years of relevant professional experience in client relations, account management, partner success, or similar roles. - Experience working directly with US-based clients or a US-based company. - Strong written and verbal English communication skills. - Tech-savvy with strong initiative to learn new platforms. - Proven remote work experience with minimal supervision. - Reliable computer, stable home internet, and a professional remote workspace. - Proactive, independent, and ownership-minded. - Curious, coachable, and dedicated to understanding processes. - Passionate about growth and leadership opportunities. Requirements - Available to work US Eastern Standard Time (EST). - Flexibility in shift schedules based on market and business needs. Benefits - Salary Range: Starts at $1,200 - $1,800/ Month. - Pay-out Frequency: Semi-Monthly. - 10 PTO after 120-day probationary period. - Performance Bonus: Starts at approximately USD 300–700 per month on average. - Equipment: Self-Provided.

Role Description We are looking for a passionate Account Manager who will partner with and ensure the long-term success of our customers. This person will have lead responsibility for developing and maintaining long-term relationships with customers, connecting with key individuals, associations and stakeholders. This person will also liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. A broad view of the organization’s goals and objectives is required and must be applied to all aspects of customer interactions and written communications. - Lead an account management team and build/manage customer relationships. - Customer-focused leader with demonstrated experience in end-to-end relationship management. - Background in the telecommunications industry with excellent business and technical acumen. - Work closely with technology and finance teams to track customer experience and solve customer issues. - Reports to the Manager of Account Management and Industry Relations. Qualifications - Excellent verbal and written communications skills. - Ability to effectively interact between customers and internal staff. - BA/BS degree with a minimum of 15 years of industry experience. - Travel will be greater than 50% for customer and industry meetings. Requirements - Establishment and maintenance of strong, long-lasting customer relationships with NAPM LLC, FCC, and key telecom industry associations. - Operate as the lead contact for any and all matters related to the customer base. - Oversight of all external communications from iconectiv to ensure consistency across organization objectives. - Product management oversight for some iconectiv products including roadmap planning, reporting, customer engagement, and financial management. - Marketing Communications management including messaging on iconectiv public website and social media accounts. - Oversight of the team that manages the Customer Onboarding Process, serving as a point of escalation for the Director of Onboarding on key customer issues. - Work closely and collaboratively with iconectiv Operations, Program Management, Compliance Management, Product Engineering, Legal, and Finance to satisfy customer needs and objectives. - US Citizenship Required. Benefits - Eligible for medical, dental, vision, disability (short and long term), and life insurances on the first of the month following date of hire for employees working more than 30 hours/week. - Participation in the Company’s 401k plan with Company Matching and Automatic Contributions. - Annual allotments of paid time off including Vacation Days, Floating Holidays, Personal Business Days, a Volunteer Day, paid holidays, and paid sick leave.