iconectiv, LLC.

Role Description We are looking for a passionate Account Manager who will partner with and ensure the long-term success of our customers. This person will have lead responsibility for developing and maintaining long-term relationships with customers, connecting with key individuals, associations and stakeholders. This person will also liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. A broad view of the organization’s goals and objectives is required and must be applied to all aspects of customer interactions and written communications. - Lead an account management team and build/manage customer relationships. - Customer-focused leader with demonstrated experience in end-to-end relationship management. - Background in the telecommunications industry with excellent business and technical acumen. - Work closely with technology and finance teams to track customer experience and solve customer issues. - Reports to the Manager of Account Management and Industry Relations. Qualifications - Excellent verbal and written communications skills. - Ability to effectively interact between customers and internal staff. - BA/BS degree with a minimum of 15 years of industry experience. - Travel will be greater than 50% for customer and industry meetings. Requirements - Establishment and maintenance of strong, long-lasting customer relationships with NAPM LLC, FCC, and key telecom industry associations. - Operate as the lead contact for any and all matters related to the customer base. - Oversight of all external communications from iconectiv to ensure consistency across organization objectives. - Product management oversight for some iconectiv products including roadmap planning, reporting, customer engagement, and financial management. - Marketing Communications management including messaging on iconectiv public website and social media accounts. - Oversight of the team that manages the Customer Onboarding Process, serving as a point of escalation for the Director of Onboarding on key customer issues. - Work closely and collaboratively with iconectiv Operations, Program Management, Compliance Management, Product Engineering, Legal, and Finance to satisfy customer needs and objectives. - US Citizenship Required. Benefits - Eligible for medical, dental, vision, disability (short and long term), and life insurances on the first of the month following date of hire for employees working more than 30 hours/week. - Participation in the Company’s 401k plan with Company Matching and Automatic Contributions. - Annual allotments of paid time off including Vacation Days, Floating Holidays, Personal Business Days, a Volunteer Day, paid holidays, and paid sick leave.