Prominence Advisors is actively seeking an Epic Cadence/Referrals Analyst to join their team. You'll have the opportunity to help healthcare organizations solve their toughest challenges through your ability to drive strategic process improvement, manage complex projects, and solve difficult problems. You'll help strengthen our team of the best and brightest, with reputations centered on getting things done. We've won multiple awards for workplace culture and innovation, including our most recent designation as a top 10 Best Small Firm to work for by Consulting magazine. At Prominence, you'll become part of a disruptive force in the Healthcare IT space, changing your clients' expectations for the better. Your clients will value you as a true advisor, filling a strategic need. You'll use honesty and candor to consistently provide straight-forward truths and conversations with clients. Who We Are Prominence is a healthcare technology strategy and implementation firm, focused on helping the nation’s leading healthcare organizations to do more with their data. Founded by former Epic managers, we understand the technology landscape in healthcare and provide IT staffing, advisory services, and analytics solutions to create robust data ecosystems that support clinical workflows, automate operational processes, and expedite research. Whether it’s guiding a technology implementation, establishing governance principles, or developing leading edge analytics, we help our customers make sense out of the mountain of data at their fingertips in order to deliver higher quality care at a lower cost. Ranked as a best place to work over 27 times (and counting!), Prominence’s culture provides consultants with a supportive environment that allows you to innovate and grow your career in healthcare IT. Additional information is available on our website.

• Ensure that new customers are onboarded successfully via an initial best practices engagement and platform walkthroughs • Become an Egnyte product expert, understanding and showcasing how our product offerings work to drive positive business outcome for our clients • Monitor customer account performance metrics and remedy any open issues to ensure timely resolution and a great customer experience • Work closely with account managers to organize and execute deployment and adoption strategies based on client goals and KPIs • Provide post-upsell resources to customers regarding additional features and functionality to ensure immediate time-to-value • Create and execute data-driven, dynamic working documents and deliver process documentation • Forecast both risk and opportunity throughout the customer lifecycle • Facilitate and ensure effective communication on all account inquiries between the customer and all appropriate company resources • Maintain awareness of all service matters including technical implementations and activities • Work with various account teams to achieve success with at-risk customer renewals • Relay customer feedback regarding product functionality and support to internal stakeholders • Ensure that Egnyte’s best practices and methodologies are met on a consistent basis • Will report directly to the Sr. Manager of Customer Engagement.

• Conduct high-volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practices • Re-engage existing system owners to identify expansion, upgrade, or replacement through open house staffing opportunities • Introduce the company’s aesthetic technology portfolio at a high level and assess interest and timing • Navigate gatekeepers and engage decision-makers professionally and confidently • Qualify leads based on established criteria (practice type, decision-maker access, timing, budget, and intent) • Accurately document call outcomes and opportunity details in Salesforce or designated CRM • Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes • Ensure timely and clean handoff to maximize conversion rates and rep productivity • Maintain consistent outbound activity levels aligned with performance expectations • Track follow-up cadence and engagement history to ensure no opportunity is missed • Collaborate with sales leadership to refine messaging, targeting, and qualification standards

• Manage a pooled portfolio of customers across multiple segments and lifecycle stages. • Drive customer adoption, engagement, retention, value realization, and growth opportunities. • Monitor customer health signals, usage trends, risks, and opportunities across the portfolio. • Identify at-risk accounts early and coordinate mitigation plans. • Support renewal readiness and contribute to retention efforts. • Identify opportunities for customer growth and expansion where appropriate. • Ensure customers are achieving meaningful outcomes and realizing value from our solutions. • Help define and operationalize our approach to serving pooled customers at scale. • Design and execute customer engagement programs including webinars, office hours, enablement campaigns, lifecycle communications, adoption initiatives, and success content. • Create repeatable customer journeys, plays, templates, and engagement strategies. • Leverage segmentation, automation, and customer insights to deliver the right engagement at the right time. • Measure program effectiveness and continuously improve based on customer outcomes and business impact. • Help build the foundation for a scalable Customer Success model. • Develop and refine playbooks, lifecycle strategies, health scoring frameworks, and customer segmentation approaches. • Identify opportunities to improve efficiency, consistency, and customer outcomes. • Contribute to reporting, operational processes, and success metrics. • Partner with leadership to help shape how Customer Success evolves as the organization grows. • Capture customer feedback, trends, friction points, and product enhancement opportunities. • Act as a voice of the customer internally. • Identify customer advocates, references, and success stories. • Surface customer insights that influence product direction and business decisions. • Partner closely with Product, Support, Sales, Marketing, and Professional Services teams. • Coordinate customer risk mitigation and success initiatives. • Contribute to a seamless and consistent customer experience across the customer lifecycle. • Maintain accurate customer data, engagement tracking, and account documentation. • Use CRM, Customer Success, and analytics platforms to drive prioritization and decision-making. • Manage competing priorities effectively in a high-volume environment. • Use data and insights to identify trends, opportunities, and areas requiring intervention.