Prominence Advisors is actively seeking an Epic Cadence/Referrals Analyst to join their team. You'll have the opportunity to help healthcare organizations solve their toughest challenges through your ability to drive strategic process improvement, manage complex projects, and solve difficult problems. You'll help strengthen our team of the best and brightest, with reputations centered on getting things done. We've won multiple awards for workplace culture and innovation, including our most recent designation as a top 10 Best Small Firm to work for by Consulting magazine. At Prominence, you'll become part of a disruptive force in the Healthcare IT space, changing your clients' expectations for the better. Your clients will value you as a true advisor, filling a strategic need. You'll use honesty and candor to consistently provide straight-forward truths and conversations with clients. Who We Are Prominence is a healthcare technology strategy and implementation firm, focused on helping the nation’s leading healthcare organizations to do more with their data. Founded by former Epic managers, we understand the technology landscape in healthcare and provide IT staffing, advisory services, and analytics solutions to create robust data ecosystems that support clinical workflows, automate operational processes, and expedite research. Whether it’s guiding a technology implementation, establishing governance principles, or developing leading edge analytics, we help our customers make sense out of the mountain of data at their fingertips in order to deliver higher quality care at a lower cost. Ranked as a best place to work over 27 times (and counting!), Prominence’s culture provides consultants with a supportive environment that allows you to innovate and grow your career in healthcare IT. Additional information is available on our website.

• Ensure that new customers are onboarded successfully via an initial best practices engagement and platform walkthroughs • Become an Egnyte product expert, understanding and showcasing how our product offerings work to drive positive business outcome for our clients • Monitor customer account performance metrics and remedy any open issues to ensure timely resolution and a great customer experience • Work closely with account managers to organize and execute deployment and adoption strategies based on client goals and KPIs • Provide post-upsell resources to customers regarding additional features and functionality to ensure immediate time-to-value • Create and execute data-driven, dynamic working documents and deliver process documentation • Forecast both risk and opportunity throughout the customer lifecycle • Facilitate and ensure effective communication on all account inquiries between the customer and all appropriate company resources • Maintain awareness of all service matters including technical implementations and activities • Work with various account teams to achieve success with at-risk customer renewals • Relay customer feedback regarding product functionality and support to internal stakeholders • Ensure that Egnyte’s best practices and methodologies are met on a consistent basis • Will report directly to the Sr. Manager of Customer Engagement.

• Conduct high-volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practices • Re-engage existing system owners to identify expansion, upgrade, or replacement through open house staffing opportunities • Introduce the company’s aesthetic technology portfolio at a high level and assess interest and timing • Navigate gatekeepers and engage decision-makers professionally and confidently • Qualify leads based on established criteria (practice type, decision-maker access, timing, budget, and intent) • Accurately document call outcomes and opportunity details in Salesforce or designated CRM • Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes • Ensure timely and clean handoff to maximize conversion rates and rep productivity • Maintain consistent outbound activity levels aligned with performance expectations • Track follow-up cadence and engagement history to ensure no opportunity is missed • Collaborate with sales leadership to refine messaging, targeting, and qualification standards

• Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French. • Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent™ system effectively. • Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met. • Monitor account health, usage, and engagement to identify opportunities for improvement and growth. • Provide chat support to assist clients with quick inquiries and ensure timely resolutions. • Address client inquiries and coordinate with internal teams (technical, product, and support) to resolve any issues promptly. • Maintain accurate and up-to-date account information in the CRM. • Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience. • Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.