Five Star Bath Solutions of Suffolk

Role Description Are you a proactive communicator with a passion for building strong client relationships? Do you thrive in a fast-paced environment where your organizational skills shine? If so, Five Star Bath Solutions wants you to be a part of our dynamic team as a Customer Success Manager! At Five Star Bath Solutions, we pride ourselves on delivering exceptional service to our valued clients. As a Customer Success Manager, you'll play a crucial role in ensuring client satisfaction by: - Confirming appointments with clients via phone calls, emails, or other communication channels. - Maintaining accurate records of client interactions and updating client information in our database. - Managing the calendar and resolving issues promptly and professionally. - Collaborating with the sales and operations teams to ensure seamless communication and client satisfaction. - Proactively identifying opportunities to enhance the client experience and providing feedback for process improvement. Qualifications - Excellent communication skills, both verbal and written. - Strong interpersonal skills with the ability to build rapport quickly. - Self-driven & motivated. - Exceptional organizational and time-management abilities. - Prior experience in customer service, account management, or a related field is preferred. - Proficiency in using CRM software and other relevant tools. - Should be located in New York State or should have been a New York City resident for at least 5 years for 100% Remote. Requirements - Primarily weekday day and evening shifts; weekend availability required as needed. Benefits - Bonus based on performance. - Opportunity for advancement. - Training & development. - Industry-Leading Brand: Join a nationally recognized company known for delivering high-quality, affordable bath remodeling solutions with a reputation built on trust, craftsmanship, and customer satisfaction. - Career Growth Opportunities: Whether you're in the field or the office, we invest in your professional development with hands-on training, mentorship, and opportunities for advancement. - Supportive Team Environment: Work alongside a team that values collaboration, integrity, and doing the right thing — every time. - Consistent Work & Reliable Pay: We keep our teams busy year-round with a steady flow of qualified leads and jobs — so you can focus on doing great work without worrying about downtime. - Pride in Your Work: Be part of transforming people’s homes and lives. Our work makes a real difference, and you'll go home each day knowing you helped someone love their home more. Company Description Five Star Bath Solutions is one of the fastest-growing companies in the bathroom renovation space. By connecting ambitious entrepreneurs and hard-working professionals, we’re able to provide affordable transformations and beautiful bath solutions to communities across North America. Join a fast-paced, supportive team where your voice sets the tone for an exceptional customer journey—and where your growth matters.