Corpay helps companies control business expenses and make payments more simply, safely and securely than ever before.
Crew Accommodations Agent
Location
Philippines
Posted
9 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Crew Accommodations Agent
Corpay
Role Description The Crew Accommodations Agent at Corpay’s Airline Division – TA CONNECTIONS is responsible for managing and resolving all hotel and ground transportation booking activities for our Client’s Crew members. This role receives booking requirements mainly through our proprietary system, as well as inquiries through multiple channels, such as email, chat, and phone calls. The Agent is responsible for coordinating resolution with vendors by strictly following Standard Operations procedures. During Massive Irregular Operations, this role works for extended times and under pressure to ensure timely accommodations for crew members. - Book hotel accommodations for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees. - Handle emergency relocations of crews that occur last minute with the Supervisor on shift. - Work closely and in sync with client’s Crew Scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members. - Communicate with internal departments and management to resolve problems and expedite work. - Monitor and confirm access to tools, systems, and defined resources needed to perform job duties as per Standard Operations Procedures, and report issues to shift supervisors. - Effectively utilize all tools and technology to process, track, and report transactions. - Accurately register in TA Connections System and applications all reservations information, agreements, approvals, and background information relevant for future research and troubleshooting. - Source for suitable and compliant hotel markets and cities where our airline clients don’t have contracted hotels or when contracted hotels are sold out. - Ensure the process to obtain approvals for non-compliant options is followed and recorded in the system as evidence. - Make payments to hotel and transportation vendors as per system settings (hotel’s contractual payment terms). - Maintain an environment of positivity, open and respectful communication, and professional behavior with a “CAN DO” attitude. - Report any incidents in a formal and professional way to your TA Connections supervisor on shift and/or to TA Connections HR partner. - Maintain impeccable attendance, punctuality, breaks, and adherence to Companies’ policies and Employee’s Handbooks and Guidelines. - Support Account Management Team, IT, Billing, and Commission Collections departments with data gathering activities, research, and issue troubleshooting. - Work on special projects and other duties as assigned. Qualifications - High school diploma or GED Certificate is required. (Some college education is preferred but not required.) - Fluent in English is required. Additional language is a plus (Italian, German, French, Spanish, Portuguese). - Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software. - Experience in hotel/travel industry is highly preferred, but not required. - Customer service or call center experience is highly preferred, but not required. Requirements - Excellent interpersonal and client relationship skills. - Strong organizational and multi-tasking skills. - Strong writing, communication, and negotiation skills. - Ability to work independently and as a contributing team member. - Ability to interact with clients and business partners both electronically and via telephone. - Familiarity with hotel sourcing and rate negotiation, maintaining a thorough knowledge of market and contractual needs. - Excellent PC skills. - Available to work shift work and willingness to work long hours during irregular operations. - Flexibility to adjust working schedules and shifts as per client’s requirements (notified in advance). - Reliable internet connection (must be 100 mbps or higher) and quiet home-work environment is mandatory.
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