Role Description We are looking for a Peppermint/Dynamics Implementation Consultant to join this fast growing UK business. It is a work from home opportunity, preferably for someone with Legal Industry Experience. The Implementation Consultant is responsible for delivering successful software implementations in clients across the legal sector, managing projects from initial discovery through to go-live, user adoption, and ongoing optimisation. - Working closely with clients, internal delivery teams, developers, and product specialists. - Gathering business requirements. - Configuring solutions. - Coordinating project timelines. - Supporting data migration and testing. - Delivering training. - Ensuring a smooth implementation. The position is home-based with occasional client visits and offers a competitive benefits package, including: - Healthcare. - Pension. - Performance bonus. - Professional development opportunities. This role is suited to a proactive and commercially minded professional with strong experience in software implementation, consultancy, or onboarding, combined with excellent project coordination, stakeholder management, and problem-solving skills. The ideal candidate will be confident working directly with clients, translating business processes into practical technology solutions, and managing multiple projects simultaneously. Experience within the legal sector or familiarity with legal systems such as case management platforms would be advantageous, though not essential. Qualifications - Strong experience in software implementation, consultancy, or onboarding. - Excellent project coordination skills. - Strong stakeholder management abilities. - Problem-solving skills. - Experience within the legal sector (advantageous but not essential). - Familiarity with legal systems such as case management platforms (advantageous but not essential). Requirements - Proactive and commercially minded professional. - Confident in working directly with clients. - Able to translate business processes into practical technology solutions. - Ability to manage multiple projects simultaneously. Benefits - Healthcare. - Pension. - Performance bonus. - Professional development opportunities.

Role Description The Implementation Manager is responsible for leading the end-to-end client onboarding process, including intake, treaty and policy validation, system configuration, and cross-functional coordination. This role ensures all client implementations are executed accurately, on time, and in compliance with regulatory and contractual requirements. This position also provides day-to-day leadership to the implementation team, supporting performance, development, and workload management. The Implementation Supervisor serves as the primary escalation point for complex client, policy, or treaty-related issues and drives resolution through effective collaboration across internal and external stakeholders. Client Onboarding & Intake - Review and validate Customer Implementation Questionnaires for accuracy and completeness. - Coordinate collection of data and documentation from brokers, TPAs, and carriers. - Lead internal and external kickoff calls, setting expectations, milestones, and deliverables. Treaty & Policy Oversight - Review stop-loss treaties and reinsurance agreements for accuracy in schedules, benefits, and rate structures. - Confirm compliance with company guidelines, regulatory standards, and client requirements. - Ensure treaty execution and distribution are completed on time. Implementation Project Management - Maintain detailed implementation project plans and checklists for each client. - Track milestones and escalate issues proactively to underwriting, claims, and leadership. - Provide structured status updates to stakeholders until transition is complete. Operational Setup - Oversee new group setup in systems (eligibility, billing, claims platforms). - Validate data feeds, reporting, and system testing prior to go-live. - Ensure smooth handoff to Account Management with complete documentation. Team Supervision - Provide oversight, guidance, and quality review of Implementation Specialists. - Standardize intake, treaty review, and onboarding workflows to drive consistency. - Train and develop staff to strengthen departmental capabilities. Qualifications - 3–5 years of direct experience in stop-loss implementation, reinsurance operations, or TPA onboarding. - Strong understanding of treaties, stop-loss contracts, and employee benefit plan structures. - Prior supervisory or lead role experience preferred. - Demonstrated project management capability with ability to handle multiple implementations simultaneously. - Strong written and verbal communication skills; confident in direct client/broker interactions. - High attention to detail, especially in document review and system setup. Key Competencies - Accuracy & Compliance – Ensures all treaty and policy documents are error-free and regulatory-compliant. - Leadership – Provides structure, direction, and accountability for implementation staff. - Client Orientation – Maintains focus on client satisfaction throughout onboarding. - Problem Solving – Anticipates and resolves barriers to implementation. - Cross-Functional Collaboration – Works effectively with underwriting, claims, and operations. Performance Expectations - All implementation milestones met within agreed timelines. - Zero treaty/policy errors at go-live. - Smooth, documented transition to Account Management. - High broker and client satisfaction ratings for onboarding. - Implementation staff trained, supported, and meeting quality standards. Company Description The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

• Audit and upload data for moderately (or greater) complex new client website implementations or on an ongoing basis for existing clients. • Create and configure new and existing EDI files for moderately (or greater) complex client websites (using third party software). • Proficient at root cause analysis and serves as subject matter resource in customer meetings, as needed. • Primarily responsible with final testing and auditing of own and less senior teammates’ work to ensure proper functioning, with oversight. • Build courteous and successful relationships with clients, vendors and carriers to improve client retention. • Promote teamwork, support, knowledge sharing and a positive attitude in the department and office. • Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology.

Role Description The position is integral to the ongoing technical solution deployment and technical application support of professional services (PS) capabilities. This includes five key areas: - Demonstrates product expertise in most Genesys Cloud products - Provides top quality service engagements for large or strategic customers or other accounts serving as the lead technical architect, advisor and/or engineer - Follows PS implementation standards - Assesses complex project situations to make appropriate recommendations to both Genesys and the customer - Initiates and suggests process improvements to Project Managers and other Management to increase efficiencies for delivery of Genesys Cloud solutions Major Responsibilities/Activities The Genesys Cloud Implementation consultant is responsible for delivering Genesys Cloud solutions for customers or Partners. This position is responsible for developing a high level of expertise across the majority of Genesys products. - Works in close concert with Project Manager in successfully delivering projects - Delivers technical implementation activities from post-sale to support transition for PS engagements as required for key customers and to load balance with the rest of the team - Follows PSO implementation standards - Delivers post-GoLive production support activities and customer environment management (Operational Support Management/OSM) - Execution of project plan tasks associated with engagements - Test plan validation in close collaboration with Quality Assurance team - Regular communication of project status - Provides onsite/remote support for customer escalations as needed - Maintains on average of 70+% utilization for billable projects - Identifies engagement-related problem areas and solves the issues in a proactive manner - Assists the Customer Care organization in performing service call/maintenance activities as required - Provide technical training to internal or external resources as needed - Maintains friendly and professional attitude in stressful situations Administration - Maintains accurate and timely submission of timesheets, expense reports, and project-related forms - Maintains regular internal communications with project team, team lead, and manager - Provides feedback and updates to internal process through internal documentation - Follows standard department processes Training - Continues to stay abreast of new Genesys product releases through internal training, shadowing or experienced consultants, lab development, and industry standards Minimum Requirements - Bachelor’s degree in Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience - 2+ years of related experience - Prior experience with Genesys Cloud Implementation and/or Administration is highly desirable but not a requirement - Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations - Flexibility to work across different time zones specifically North America - Flexibility to take up an operational service management role (managing a customer environment), if there is business need Technical Skills - Knowledge of HTTP requests, REST web services, and JSON - IP Telephony & Hardware: Genesys Cloud Edge, Audiocodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.) - Cisco/Juniper/other network routing and switching devices is an added advantage - Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook) - Software Development experience in Java and C#.NET, Python, PHP, web application development scripting, tools and methods is a BIG Plus - Operating Systems: Windows 200/2008/2012R2, XP, Vista, Windows 7 - Knowledge on Amazon Web Services (AWS) is a bonus Business Skills - Capable of working on or leading a team through a fast-paced and complex project - Excellent verbal and written business communication skills (English is a must), including escalation management and information presentation - Prior experience in working in a customer-facing role - Knowledge of customer service processes - Knowledge of Cloud change control processes - Exercises good judgment - Strong follow-through, ownership & responsibility on tasks assigned - Effective time management and maintains flexibility - Demonstrate flexibility to adjust working hours to match customer and team interactions