About Simply.TV At Simply.TV, we're redefining how the world experiences TV metadata. As a leading provider of advanced, AI-driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next-gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape. Headquartered in Copenhagen, and supported by 350+ of us worldwide, our data fuels user interfaces that are used by millions of viewers every day — and we’re just getting started. Whether you're passionate about media technology, data engineering, or customer success, Simply.TV is the place to shape the future of TV — and have fun doing it. Join us, and let’s make content discovery simple, powerful, and inspiring! The Role As a Technical Account Manager, you’ll take ownership of a portfolio of key clients across Canada, acting as their go-to technical expert and trusted advisor. From day one, you’ll lead smooth onboarding experiences, guide product integrations, drive adoption, and ensure seamless day-to-day operations. Whether you’re troubleshooting technical challenges, coordinating with our European teams, or running strategic check-ins, your goal is simple: help clients get maximum value from Simply.TV. Beyond supporting client success, you’ll turn insights from the field into action, translating technical requirements into product improvements and collaborating closely with Product, Implementation, and Sales teams. Along the way, you’ll spot opportunities for growth and expansion through upselling or cross-selling. Your technical expertise will sharpen through hands-on experience, but your success will ultimately be measured by the strength of your relationships, client satisfaction, and lasting impact on their business outcomes. Responsibilities You are successful when: - Own client relationships as the go-to commercial and technical contact. - Thrive autonomously across time zones with minimal support—stay organized and proactive. - Guide clients to maximize Simply.TV value, spotting upsell opportunities for Sales. - Monitor health & risks, advocate in escalations, and keep clients happy. - Coordinate fixes with Product/Engineering while managing expectations. - Document everything clearly—interactions, plans, and action items. - Stay sharp on product updates and trends to anticipate needs.

• Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle • Recommend integration strategies and automation opportunities that drive alignment, speed, and business value • Provide guidance on embedding Miro into the customer’s existing systems and ways of working • Monitor platform health, engagement, usage patterns, and feature adoption • Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities • Assess the customer’s technical landscape to identify opportunities to consolidate tools and harmonize Miro with other widely used platforms • Equip internal champions with strategies to scale adoption across departments, regions, and teams • Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale • Navigate organizational change to help Miro become a strategic pillar in innovation initiatives • Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI • You will provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities • Provide adoption reporting and business outcome analytics to inform ongoing strategy

• Gather partner requirements and collaborate with internal teams to deliver customized product solutions. • Drive end-to-end project management for partner-related initiatives, ensuring milestones are met and expectations are exceeded. • Provide technical guidance and expertise to partners, ensuring they fully understand and utilize our product offerings. • Lead partner meetings, deliver progress updates, and maintain accountability for project success. • Monitor partner satisfaction and identify opportunities for further collaboration or improvement.

• Take ownership of customers’ technical success with the platform • Act as a core member of the account team, owning technical workstreams that support adoption strategies and business value realization • Proactively engage with customers, providing technical advisory and guiding the maturity of their automation programs • Plan and support UiPath platform infrastructure, installation, upgrades, troubleshooting, and optimization • Enable customer technical teams on platform best practices aligned with their automation pipelines, environments, and constraints • Conduct design and code reviews for selected automations to ensure adherence to best practices • Perform technical health checks to identify risks, gaps, and continuous improvement opportunities • Collaborate with Product Support and internal subject matter experts to manage and resolve escalated support incidents • Deliver technical guidance through webinars, demos, and speaking engagements • Contribute to the continuous improvement of internal processes, assets, and delivery methodologies in an agile manner