Crypto.com - the best place to buy, sell, and pay with crypto.
Blockchain Security, AI Application Support Engineer
Location
Spain
Posted
9 days ago
Salary
0
Seniority
Senior
Job Description
Blockchain Security, AI Application Support Engineer
Crypto.com
• Guardian of Uptime: Take primary responsibility for ensuring the stability and availability of our production applications and blockchain infrastructure. • Environment Management: Oversee pre-production and staging environments to ensure seamless delivery. • Incident & Problem Management: Lead the triage of application alerts, conduct deep-dive root cause analysis (RCA), and manage post-resolution follow-ups to ensure issues never resurface. • Disaster Recovery: Coordinate DR testing, audits, and continuous improvement of monitoring tools and processes. • Support Transformation: Apply hands-on AI experience to build tools and agents that automate repetitive support tasks, triage, and reporting. • Proactively keeping abreast with updates on supported blockchains and DApps and demonstrating a sharp ability to technically deconstruct new blockchains or DApps as required to evaluate their impact of supportability on our product.
Job Requirements
- "Support Nature" mentality with an innate drive to investigate the deep root cause of issues and a perfectionist’s streak regarding system stability.
- Past job experiences in supporting applications.
- Hands-on experience in using AI/LLMs to automate workflows, or infrastructure monitoring.
- Strong communication to bridge between end-users and the engineering team such as ability to distill complex application/blockchain/DApps issues into clear, empathetic updates for users, while simultaneously delivering root-cause data to engineers to expedite fixes.
- Degree in Computer Science or Engineering or Information Technology or similar discipline.
- Knowledge in programming languages such as Rust or Python or Node.js or Golang.
- Nice to Have:
- Blockchain/Web3 technical depth with hands-on experience writing/deploying DApps in Solana or EVM. Practical experience with staking across blockchains.
Benefits
- Competitive salary
- Medical insurance package with extended coverage to dependents
- Attractive annual leave entitlement including: birthday, work anniversary
- Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
- Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
- Work Perks: crypto.com visa card provided upon joining
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