Role Description UNICEF’s fundamental mission is to uphold the rights of every child, everywhere—across programmes, advocacy, partnerships, and operations. Guided by the Convention on the Rights of the Child, UNICEF places equity at the heart of its work, recognizing that the most disadvantaged and excluded children must be prioritized to achieve sustainable development for all. The Global Programme Division (GPD) provides global strategic leadership and policy direction, develops and monitors frameworks and standards, and ensures coherence and alignment across sectors, regions, and partners. GPD strengthens country-level implementation through integrated technical support, linking global policy with on-the-ground action to deliver results for children at scale. Under the supervision of the P4 Health Specialist, Integrated Service Delivery (Community Health) of the MNCAH CoE team, the incumbent is responsible for providing technical support to the CHDP platform as a global/regional partnership fostering coherent and increased investments for community health aligned to country priorities. - Advocacy & partnerships - Coordinated technical assistance - Measurement & Knowledge Management - Monitoring and reporting - Other assigned duties and responsibilities Qualifications - An advanced university degree (Master's of higher) in the area of Environment, Environmental Applied Engineering, Environmental Science/Health, Public Health is required. - A minimum of eight (8) years of professional experience at the national and/or international level in community or primary health care, including health planning, programming, implementation, monitoring, and evaluation of health programmes relevant to the Child Survival, Thrive, and Transform agenda is required. - Partnership development, technical assistance, Coordination and facilitation, Knowledge management, Resource mobilization, Stakeholder engagement. - Fluency in English is required. Requirements - Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language. - Professional work experience in a managerial position, or a technical expert position in community health programming and other relevant technical areas of primary health care. - Developing country work experience or field work experience. - Background/familiarity with Emergency. - Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts. Benefits - Paid parental leave - Breastfeeding breaks - Reasonable accommodation for persons with disabilities

Role Description The Intake Community Support Representative serves as the front line to our customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $17.50/hour ($18.50/hour for bilingual candidates) with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday 11:00am-8:00pm with the potential for overtime. - Handle inbound and outbound customer service calls, including de-escalations to the best of your abilities with our clients placing their meal order. - Address questions, and provide exceptional customer service. - Input order information into the appropriate client order screen. - Document all conversations with client into client information database. - Ensure all assigned clients are contacted and have an order on file. - Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients. - Work quickly and efficiently without making the client feel rushed. - Assisting clients with reships (after training is completed). - Assist callers who inquire about the Community Supports benefit, and submit a self-referral for those who meet the criteria to submit the referral. - Notify clients of benefits ending soon within the 30 day time frame, and offering to assist with reauthorization when able, or explain next steps for those whose agency does not allow Mom’s Meals to initiate the request. - Explain benefits including nutritional counseling requirements and possible timelines for clients awareness. Qualifications - High school degree or GED. - 1 year of previous customer service experience. - Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook). - Clear oral communication skills. - Previous experience with data entry. - Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits. - Must have a quiet workspace that is free from distraction. Requirements - 1 year of previous call center experience (preferred). - Bilingual (English/Spanish) (preferred). Physical Requirements - Repetitive motions that include the wrists, hands and/or fingers. - Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods. - Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus. Company Description Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others. EEO Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Support the execution and coordination of the AI Literacy Initiative. • Maintain the Filmmaker Toolkit and Grants & Resources sections of the site. • Coordinate the Community Leaders program, while providing support. • Support community moderation efforts by upholding the Community Agreement and Code of Conduct. • Track and report on community engagement trends, preparing reports for leadership review. • Help coordinate relationships and communications with academic institutions and partners. • Manage the Collab support and course inboxes, ensuring a solution-oriented approach. • Help triage support requests and document recurring issues.

• Conduct annual in-home assessments across Las Cruces and the Southern New Mexico region with adults receiving services through the New Mexico Mi Via Waiver. • Manage a flexible, primarily field-based schedule—visiting participants’ homes, completing assessments, and using your home office for follow-up, scheduling, and documentation. • Build meaningful rapport with participants and their families or caregivers. • Administer a structured assessment tool using our electronic systems, and gather detailed information about daily living skills, behaviors, and support needs. • Translate observations and findings into accurate, clear documentation to help ensure individuals maintain access to community-based services to support their independence and quality of life. • Be part of a growing, collaborative team of assessors with opportunities to learn, develop, and make a real impact every day.