• Support the execution and coordination of the AI Literacy Initiative. • Maintain the Filmmaker Toolkit and Grants & Resources sections of the site. • Coordinate the Community Leaders program, while providing support. • Support community moderation efforts by upholding the Community Agreement and Code of Conduct. • Track and report on community engagement trends, preparing reports for leadership review. • Help coordinate relationships and communications with academic institutions and partners. • Manage the Collab support and course inboxes, ensuring a solution-oriented approach. • Help triage support requests and document recurring issues.

• Conduct annual in-home assessments across Las Cruces and the Southern New Mexico region with adults receiving services through the New Mexico Mi Via Waiver. • Manage a flexible, primarily field-based schedule—visiting participants’ homes, completing assessments, and using your home office for follow-up, scheduling, and documentation. • Build meaningful rapport with participants and their families or caregivers. • Administer a structured assessment tool using our electronic systems, and gather detailed information about daily living skills, behaviors, and support needs. • Translate observations and findings into accurate, clear documentation to help ensure individuals maintain access to community-based services to support their independence and quality of life. • Be part of a growing, collaborative team of assessors with opportunities to learn, develop, and make a real impact every day.

Title: Growth Lead, Community And Ecosystem Location: Remote in San Francisco Department: Marketing Job Description: Every year, one million businesses shut down, yet the process remains messy, expensive, and underserved. At SimpleClosure, our mission is to make business shutdowns seamless, compliant, and stress free, because closing a company shouldn’t feel harder than starting one. We recently raised our $15 million Series A and were named one of Fast Company’s Most Innovative Companies of 2025. Backed by top investors and trusted by hundreds of startups, we’re rapidly establishing ourselves as the technology leader in this space. Join us and make an outsized impact as we create innovative solutions for businesses, their teams, and their stakeholders. Job Overview This is two jobs in one body. By day, you are a rigorous growth operator: designing experiments, pulling signals, building flywheels, and finding the non-obvious channels that move our top-of-funnel. By night, and on weekends, and at 7am coffee meetups, you are SimpleClosure's most visible presence in the Bay Area startup ecosystem. You know every founder, every partner at a VC fund, every senior associate at a startup law firm. You are the person people text when a portfolio company is in trouble. You are the reason founders hear about SimpleClosure before they need it, and remember us the moment they do. *Ideal candidates MUST be located in the San Francisco Metro Area. Responsibilities By Day: - Design, launch, and evaluate a continuous portfolio of growth experiments across acquisition, activation, and referral - Build and maintain a rigorous test-and-learn framework: clear hypotheses, defined metrics, disciplined post-mortems - Identify and exploit non-obvious acquisition channels — communities, integrations, partner loops, viral mechanics - Work closely with product to find growth loops embedded in the product itself: onboarding hooks, referral triggers, retention signals - Use AI as core infrastructure for research, outreach personalization, content generation, and workflow automation - Synthesize what works into institutional knowledge; make the invisible visible for the rest of the GTM team By Night: - Attend 3–5 Bay Area startup events per week — accelerator demo days, VC-hosted dinners, founder meetups, legal and accounting firm events, tech week gatherings - Build genuine, deep relationships with: VC associates and partners (especially those managing portfolio companies in distress), startup attorneys and paralegals, founders who have recently shut down or are considering it, accelerator program managers (YC, a16z, First Round network) - Become the known SimpleClosure face in SF — the person the ecosystem thinks of when the words 'shutdown' or 'wind-down' come up in conversation - Source warm introductions and referral relationships that feed directly into the sales pipeline - Run or co-host SimpleClosure-branded community touch points: founder dinners, VC roundtables, informal 'what to do when it's over' conversations - Feed intelligence back to the team: what are founders worried about, what language do they use, what do VCs tell their portfolio when things go wrong Desired Skills and Qualifications - Already living in SF and plugged into the ecosystem, or a demonstrated track record of building community presence quickly in a new city - Genuine social energy — you are energized by events and people, not drained by them. This is not a hustle requirement, it is a personality fit. - Demonstrated growth track record: scrappy, high-impact experiments at an early-stage or growth-stage startup - Strong analytical foundation: you pull, interpret, and act on data without needing a data analyst - AI-native: you actively use AI tools to multiply output and you are constantly exploring what is newly possible - Comfortable with ambiguity, energized by uncertainty, driven to create something from nothing Desired but not required: - Excellent collaborator — you bring people with you without formal authority - Existing relationships within the SF VC community (bonus if you have contacts at funds with large portfolios of early-stage companies) - Personal experience founding or shutting down a company — you know what this moment feels like from the inside - Background in product, engineering, or data science in addition to marketing or growth - Experience building AI-assisted outreach, community, or content workflows - Familiarity with legal, financial, or professional services markets What we offer - Compensation: $125,000 – $200,000 base salary - Competitive equity package - Employer Covered Medical Benefits - Unlimited PTO - Remote in SF - with regular travel to NY and LA - Budget for community events, dinners, and hosting — this role has a real expense account - Two in-person team retreats a year

Role Description We're seeking a Community Engagement Manager to help define how Dearest Care presents itself across public communities, social media, and review channels. You'll manage our presence on platforms such as Facebook, Instagram, Reddit, TikTok, Trustpilot, Better Business Bureau, and other patient-facing or public feedback spaces. This role is a blend of customer empathy, brand stewardship, issue escalation, and digital fluency. You will be responsible for ensuring Dearest Care responds promptly, thoughtfully, and accurately whenever patients, caregivers, advocates, or community members engage with us online. Working closely with our Customer Experience, Clinical Operations, Marketing, and Product teams, you’ll ensure every interaction reflects our voice, reinforces patient trust, and turns feedback into actionable insights. This isn’t just about "replying to comments"—it’s about managing our reputation, recovering service opportunities, building trust, and providing real-time intelligence from the front lines. Responsibilities - Manage day-to-day responses across public community, social, and review platforms like Facebook, Instagram, Reddit, Trustpilot, Better Business Bureau, and more. - Respond to patients, caregivers, and the community with empathy, clarity, and urgency while maintaining Dearest Care’s voice and ensuring regulatory compliance. - Triage sensitive or escalated issues to the appropriate internal teams, including Customer Service, Clinical Operations, Marketing, Product, and leadership. - Track recurring questions, complaints, misunderstandings, and emerging themes, translating them into actionable insights for the company. - Ensure timely responses across channels and prevent public feedback from going unanswered. - Implement proactive community engagement strategies that build trust in Dearest Care and educate patients about advocacy and how to access it. - Clearly differentiate Dearest Care as advocate-led—not a chatbot, call center, marketplace, or generic navigation vendor. - Contribute to the development of templates, escalation playbooks, tone guidelines, and internal documentation to support consistent, scalable responses. - Represent Dearest Care with professionalism, warmth, and discretion in every public interaction. Qualifications - 3+ years of experience in community management, customer communications, social media, public relations, internal communications, or a related field. - Proven experience responding to customers in public channels, especially in regulated, high-empathy, or high-trust settings. - Exceptional written communication skills, capable of translating complex healthcare or policy topics into clear, simple, and human language. - Adept at making judgment calls: knowing when to respond, escalate, pause, or further investigate public comments. - Strong empathy for patients, caregivers, older adults, and families navigating complex healthcare systems. - Comfortable partnering cross-functionally with Customer Experience, Clinical Operations, Marketing, Product, and leadership. - Proactive, high-ownership mentality—you spot issues early and identify patterns before they become problems. - Ability to manage confidential information with care and integrity. - Healthcare experience is strongly preferred; backgrounds in clinical, caregiving, advocacy, Medicare, or care coordination are a plus. - Startup experience is valued, especially in fast-paced, venture-backed, consumer, healthcare, or technology companies. - A sense of humor, sharp internet instincts, and an ability to maintain composure when digital environments are intense. Benefits - This is a unique opportunity to help shape how a new healthcare category communicates with the world. - You'll help build that interface: listening to patients, responding with care, identifying where experiences break down, and collaborating to make the company better every week. - This role is perfect for someone looking to make a meaningful, high-impact contribution at the crossroads of healthcare, community, brand, and operations. - You won’t just manage comments—you’ll build trust in a company that shows up when healthcare is most confusing, stressful, and overwhelming. Fraudulent Recruitment Advisory Dearest Care will never request bank details, payment, or sensitive financial information as part of the recruiting process. We will never make an offer of employment without an interview. All legitimate recruiting communications will come from official Dearest Care channels. Please report any suspicious outreach to our team.