Dearest Care

Role Description We're seeking a Community Engagement Manager to help define how Dearest Care presents itself across public communities, social media, and review channels. You'll manage our presence on platforms such as Facebook, Instagram, Reddit, TikTok, Trustpilot, Better Business Bureau, and other patient-facing or public feedback spaces. This role is a blend of customer empathy, brand stewardship, issue escalation, and digital fluency. You will be responsible for ensuring Dearest Care responds promptly, thoughtfully, and accurately whenever patients, caregivers, advocates, or community members engage with us online. Working closely with our Customer Experience, Clinical Operations, Marketing, and Product teams, you’ll ensure every interaction reflects our voice, reinforces patient trust, and turns feedback into actionable insights. This isn’t just about "replying to comments"—it’s about managing our reputation, recovering service opportunities, building trust, and providing real-time intelligence from the front lines. Responsibilities - Manage day-to-day responses across public community, social, and review platforms like Facebook, Instagram, Reddit, Trustpilot, Better Business Bureau, and more. - Respond to patients, caregivers, and the community with empathy, clarity, and urgency while maintaining Dearest Care’s voice and ensuring regulatory compliance. - Triage sensitive or escalated issues to the appropriate internal teams, including Customer Service, Clinical Operations, Marketing, Product, and leadership. - Track recurring questions, complaints, misunderstandings, and emerging themes, translating them into actionable insights for the company. - Ensure timely responses across channels and prevent public feedback from going unanswered. - Implement proactive community engagement strategies that build trust in Dearest Care and educate patients about advocacy and how to access it. - Clearly differentiate Dearest Care as advocate-led—not a chatbot, call center, marketplace, or generic navigation vendor. - Contribute to the development of templates, escalation playbooks, tone guidelines, and internal documentation to support consistent, scalable responses. - Represent Dearest Care with professionalism, warmth, and discretion in every public interaction. Qualifications - 3+ years of experience in community management, customer communications, social media, public relations, internal communications, or a related field. - Proven experience responding to customers in public channels, especially in regulated, high-empathy, or high-trust settings. - Exceptional written communication skills, capable of translating complex healthcare or policy topics into clear, simple, and human language. - Adept at making judgment calls: knowing when to respond, escalate, pause, or further investigate public comments. - Strong empathy for patients, caregivers, older adults, and families navigating complex healthcare systems. - Comfortable partnering cross-functionally with Customer Experience, Clinical Operations, Marketing, Product, and leadership. - Proactive, high-ownership mentality—you spot issues early and identify patterns before they become problems. - Ability to manage confidential information with care and integrity. - Healthcare experience is strongly preferred; backgrounds in clinical, caregiving, advocacy, Medicare, or care coordination are a plus. - Startup experience is valued, especially in fast-paced, venture-backed, consumer, healthcare, or technology companies. - A sense of humor, sharp internet instincts, and an ability to maintain composure when digital environments are intense. Benefits - This is a unique opportunity to help shape how a new healthcare category communicates with the world. - You'll help build that interface: listening to patients, responding with care, identifying where experiences break down, and collaborating to make the company better every week. - This role is perfect for someone looking to make a meaningful, high-impact contribution at the crossroads of healthcare, community, brand, and operations. - You won’t just manage comments—you’ll build trust in a company that shows up when healthcare is most confusing, stressful, and overwhelming. Fraudulent Recruitment Advisory Dearest Care will never request bank details, payment, or sensitive financial information as part of the recruiting process. We will never make an offer of employment without an interview. All legitimate recruiting communications will come from official Dearest Care channels. Please report any suspicious outreach to our team.

Role Description Dearest Care is seeking a Paid Social Manager to help build and scale one of our most important growth channels. This role is ideal for someone who thrives inside ad accounts, understands the relationship between creative and performance, and believes the best paid social teams blend media buying and messaging. You will turn Dearest Care’s story into a high-performing acquisition engine across Meta and emerging paid social channels. You will be responsible for: - Campaign strategy - Budget pacing - Creative testing - Measurement - Ongoing optimization You’ll collaborate with creative, analytics, product, customer experience, and leadership to ensure our acquisition efforts generate not only on-platform efficiency but truly qualified patients, high-intent leads, booked conversations, retained members, and long-term business value. This is a hands-on role. You should be comfortable: - Building campaigns - Analyzing performance data - Briefing creative teams - Diagnosing funnel issues - Making daily optimization decisions Qualifications - 3–6+ years of hands-on paid social experience, including managing substantial budgets for Meta and Google campaigns. - Experience with significant monthly or annual spend, ideally in high-growth startups, consumer healthcare, insurance, lead generation, marketplaces, fintech, or other high-consideration categories. - In-depth understanding of Meta and Google campaign architecture, optimization mechanics, budget pacing, bidding, creative testing, and audience strategy. - Track record of optimizing toward true business outcomes—not just low CPAs or cheap clicks. - Strong creative judgment and the ability to analyze, critique, and suggest improvements for ad messaging and targeting. - Proficiency with both quantitative (data, funnel metrics) and qualitative (patient feedback, call outcomes, creative insights) performance signals. - Experience managing tracking and measurement: Meta Pixel, CAPI, UTMs, attribution windows, event definitions, funnel reporting. - Ability to communicate results and strategy clearly to non-marketers, without jargon. - Preferred: Background in lead generation, healthcare, Medicare, insurance, benefits, home care, financial services, or other trust-heavy consumer sectors. - Bonus: Paid social experience on TikTok, Reddit, YouTube, or similar channels. - Proactive ownership, drive for continuous improvement, and willingness to move quickly and iterate. - Excellent taste, clear written communication, and demonstrated empathy for patients, caregivers, older adults, and families navigating healthcare. Requirements - Lead paid social performance across Meta: campaign strategy, account structure, audience testing, budget management, creative testing, and ongoing optimization. - Build a system where message, creative, audience, landing page, lead quality, and downstream conversion are all connected and optimized—not just platform metrics. - Transform Dearest Care’s positioning into scalable ad concepts that convey advocacy as clear, urgent, trustworthy, and accessible. - Work with creative and brand teams to identify resonant messages, breakthrough hooks, and which creative themes to expand, retire, or refine. - Establish a repeatable creative testing process: developing briefs, reporting performance, capturing learnings, and making recommendations. - Analyze the full-funnel: impressions, CTR, CPC, CVR, lead quality, booked appointments, show rates, enrollment, retention, and lifetime value. - Partner with analytics to maintain clean tracking, consistent KPI definitions, valid attribution, and disciplined reporting. - Own measurement hygiene for paid social: Pixel, CAPI, event mapping, UTMs, conversion signals, and quality feedback loops. - Align with conversion, lifecycle, and product teams to ensure a seamless experience from ad to post-click. - Diagnose where performance issues arise—creative fatigue, audience saturation, landing page issues, lead quality, tracking, or offer/message mismatch. - Test new paid social channels (TikTok, Snapchat, YouTube Shorts, or others) and evaluate their performance potential. - Translate channel performance into actionable recommendations for leadership and cross-functional teams. - Establish reporting rhythms, testing priorities, documentation, and decision rules for paid social. - Manage and mentor junior team members or external partners as needed as the team grows. Benefits - Dearest Care is building the infrastructure that makes patient advocacy accessible at scale. - Paid social will be one of the key ways this new category becomes visible to those who need it most. - You'll play a vital role in defining how Dearest Care explains patient advocacy, efficiently acquires patients, and develops a growth system based on trust, clarity, and measurable results. - This is a unique opportunity to own a critical acquisition channel at an early, category-defining healthcare company. Company Description Dearest Care is changing the healthcare landscape by equipping every patient with a dedicated advocate who helps them unlock and utilize the healthcare support available to them. Our advocates are empowered by AI tools, clinical workflows, and operational systems, helping them deliver care with speed, empathy, and consistency.

Role Description Build the intelligence engine powering the future of care navigation. Pairtu is building the AI operating system for care navigation - a business-in-a-box platform for patient advocates that blends high-touch human support with tech-enabled workflows. As a Series A company, we are scaling fast. The next phase of growth requires operational precision, financial clarity, and decision-making powered by real-time intelligence. This role exists to build the analytics foundation that leadership, product, and operations will use to scale the company. You will not just build dashboards, you will define the metrics that run the business. What You'll Own - Build the Analytics & AI-Powered Data Engine - Design and maintain company wide dashboards in Metabase and Amplitude. - Define KPI frameworks across operations, growth, product, and finance. - Design tracking architecture and guide engineering on instrumentation (Segment). - Ensure a single source of truth across systems. - Lay groundwork for predictive and AI-driven insights over time. - Own the Data Layer - Write advanced SQL. - Partner with product and engineering to refine schemas and data models. - Improve data reliability, governance, and documentation. - Contribute to scalable transformation workflows (dbt preferred). - Drive Measurable Operational Leverage - Identify workflow bottlenecks and quantify financial impact. - Build models that inform hiring plans, capacity forecasting, and cost structure. - Replace manual reporting with automated, scalable systems. - Shift the organization from lagging indicators to leading indicators. - Influence Strategic Decisions - Translate complex analysis into clear business recommendations. - Present findings directly to leadership. - Support experimentation, forecasting, and growth modeling. What Success Looks Like in 12 Months - Leadership runs the company on dashboards you built. - Manual reporting is nearly eliminated. - Operational efficiency and margin improve measurably. - Forecasting accuracy increases across growth and ops. - Data trust is high across all teams. Qualifications - Expert-level SQL. - Strong experience with cutting edge data tools (strong AI-first mindset). - Deep familiarity with Metabase, PowerBI, Tableau. - Experience managing tracking with Segment. - Comfortable working with structured and semi-structured data (including JSON). Requirements - Think in systems, not spreadsheets. - Care about business outcomes more than vanity metrics. - Influence decisions, not just report numbers. - Thrive in ambiguity and early-stage environments. - High ownership, bias toward action. Benefits - Fast-moving, high-impact startup environment. - Opportunity for growth and impact. - Work with an elite, A+ team. Company Description We started Pairtu after years of fighting the system for our own families—Arian's mom is beating pancreatic cancer today because he learned to hack insurance rules nobody explains. Our vision: everyone deserves a fighter like that. Today we mix smart software with human advocates to guide Medicare patients through diagnoses, bills, and care plans. Investors from Omada, Oscar, and UnitedHealthcare believe in the mission—and in the scrappy team of <10 building it. Founded by experienced entrepreneurs with successful exits and deep healthcare + tech expertise. Backed by top-tier investors and advisors, including founders and executives from Oscar Health, Omada, Galileo, One Medical, Ro, United, Uber, and Postmates. We move fast and execute with purpose, operating with a lean, impact-driven mindset. We're guided by principles of conscious leadership, a commitment to getting things done (GSD), and a focus on achieving results through hard work, rapid iteration, and swift execution. Pairtu is a fast-moving, high-impact startup where chaos is the norm, and ownership is key. There's no playbook—some days, you'll put out fires; other days, you'll build from scratch. If you thrive in ambiguity, take initiative, and solve problems without waiting for direction, you'll fit right in. If you need structure and predictability or 'need to be a manager' this isn't for you. The upside? You'll level up and have growth, work with an elite, A+ team, and make a real impact as we scale. This isn't a corporate place, be advised.