Dearest Care

Role Description Dearest Care is hiring a Growth Operator to own our activation and conversion funnel end-to-end — from the moment a prospective patient lands on our site to the moment they show up for their first advocate intro call. - This is not a channel role and not a strategy role. - You will own a single number — qualified patients showing to their advocate intro — and everything between the click and that call: landing pages, eligibility and intake flows, booking, reminders, show-rate operations, and the lifecycle messaging that holds it all together. - You'll also own what happens after the first call: referrals, reactivation, and the conversion of today's patients into longer-term, higher-LTV relationships. - You'll work directly with the founders, a performance marketing lead driving top-of-funnel demand, and a lean engineering team. - This is a hands-on, execution-heavy role with no team to start. - You'll run a high-velocity experimentation program: forming hypotheses, shipping tests weekly, reading the data yourself, and compounding wins. What You'll Do - Own the full activation-to-show funnel: landing page → eligibility check → intake → booking → confirmed show to advocate intro call. - Run a weekly experimentation cadence: prioritize hypotheses, ship tests, analyze results, document learnings, and kill or scale fast. - Build and optimize lifecycle flows (email/SMS) in Customer.io to drive bookings, reduce no-shows, and re-engage drop-offs. - Fix the leaks: diagnose drop-off at every funnel step (eligibility entry, MBI input, booking flow, show rates) and ship targeted improvements. - Own funnel measurement: clean event tracking, consistent step definitions, dashboards the whole company trusts, and proactive reporting so leadership is never surprised by a trend. - Stand up a referral motion: turn happy patients into a repeatable source of new eligible patients, friends-and-family invites, and word of mouth. - Improve retention and revenue per patient: identify and test paths from first call to long-term engagement. - Partner tightly with performance marketing on lead quality and message-to-funnel continuity, and with operations on advocate scheduling and capacity. - Communicate clearly and constantly: what changed, what moved, what's next. Qualifications - 3–7 years in growth, with direct ownership of a consumer funnel from landing page through a booked-and-showed appointment, call, or equivalent high-consideration conversion. - A track record of moving activation, booking, or show-rate metrics that you can walk through in detail — what you tested, what worked, what failed, and why. - Hands-on lifecycle experience: you've personally built flows in Customer.io, Braze, Iterable, or similar. - Analytics self-sufficiency: you pull and interpret your own data (SQL, GA4, Mixpanel, Amplitude, or similar) and don't need an analyst to know what's happening. - Scrappy shipping ability: landing page tools, no-code/low-code, light scripting or AI tools — you find a way to test without engineering. - Extreme bias to action: fast response times, short cycle times, and visible urgency. When something breaks, you're on it in minutes, not days. - Clear written communication and the judgment to flag problems early rather than letting them surface downstream. Preferred Qualifications - Experience in Medicare, healthcare, insurance, benefits, or other trust-heavy, compliance-constrained consumer categories. - Experience marketing to older adults, caregivers, or families navigating healthcare. - Bonus: you've built a referral program or organic/word-of-mouth loop that worked. Benefits - Dearest Care is building the infrastructure that makes patient advocacy accessible at scale. - Every percentage point you add to activation or show rate is a real person who gets an advocate instead of giving up at a phone tree. - You'll own a critical part of the business end to end, work directly with the founders, and help define the playbook for a category-defining healthcare company. Applicants must be based in the United States.

Role Description Build the systems that enable us to scale care while preserving the human touch. - Location: Remote - Type: Full-time — hands-on, doer in the age of AI - Compensation: Competitive salary + high equity - Tech Stack: Python/Django (backend), React/Next.js (frontend), Postgres, Aptible Dearest Care is scaling rapidly, and we need a robust technical foundation to deliver consistently exceptional patient and customer experiences. We’re searching for a senior, hands-on engineer who thrives on owning problems end to end — from scoping and designing, through building and shipping, across our full-stack platform. This is a greenfield platform with real adoption. You’ll set architecture, engineering patterns, and development velocity from day one. Expect to ship quickly alongside intelligent agents, integrate AI directly into the product, build features with healthcare compliance as a core requirement, and collaborate directly with operations and product teams in ambiguous, fast-moving environments. You’ll code alongside our CTO. This isn’t a "sit behind dashboards and guess what matters" role. You’ll talk to advocates and patients, use the product yourself, and ship code that has tangible impact: reducing hospitalizations, ER visits, and chaos for families. Qualifications - 5+ years of full-stack development experience - Ability to independently ship complete features — ideally in Python/Django, React/Next.js, and Postgres - Experience building secure, HIPAA-compliant systems in a regulated healthcare environment - Comfortable working with RESTful APIs, relational databases, cloud hosting, and managing CI/CD and deployments - Prefer speaking with users over guessing from tickets - Thrive in an environment that’s high-ambiguity and high-velocity Requirements - Own problems, not just code - Are AI native and can integrate AI into real tools - Experience with EHRs, claims systems, or care coordination tools (bonus) - Possess deep DevOps skills: container orchestration, observability, and security hardening (bonus) - Been among the first five engineers at an early-stage startup (bonus) Benefits - Freedom to Build: Own projects completely, from architecture to release - Direct Customer Impact: Your work immediately affects patients, care teams, and partners - Entrepreneurial Team: Learn from experienced founders - High-Impact Mission: Work to close a $25B+ healthcare navigation gap - Ownership: High visibility, real autonomy, and a founding equity package Company Description Dearest Care was started after our founders' personal journeys navigating the healthcare system for their families. Our vision: everyone deserves a fighter. We blend intelligent software with human advocates, supporting Medicare patients through diagnoses, billing, and care plans. We’re a Series A company operating with a lean, impact-driven mindset, rapid execution, and conscious leadership. Our team is tight-knit and fast-moving, focused on meaningfully improving healthcare navigation.

Role Description Dearest Care has established strong demand for its high-touch, AI-powered patient advocacy model in the direct-to-consumer market. Our next phase is focused on driving repeatable B2B growth by partnering with health systems, IDNs, regional provider groups, and adjacent care delivery organizations. We are seeking a senior, hands-on seller to help secure our first major contracts in this space. This is not a traditional management role. We want a self-starter who can independently source opportunities, navigate complex enterprise sales cycles, structure pilots, address internal blockers, and close deals. You’ll work directly with the founders to define and build our sales process from the ground up. What You’ll Do - Own the end-to-end sales cycle with providers: prospecting, discovery, pilot/POV design, stakeholder alignment, procurement, security review, contracting, and close - Independently build your pipeline: create account lists, initiate outreach, follow up, and schedule meetings - Target and win regional health systems, IDNs, large medical groups, and other provider organizations - Design thoughtful pilots with clear success metrics, stakeholder maps, workflows, and conversion plans - Navigate multi-stakeholder buying environments involving clinical, operational, financial, legal, IT, and procurement leaders - Collaborate with founders, product, and operations teams to refine messaging, package outcomes, and optimize our enterprise offering - Transform early wins and setbacks into a repeatable sales playbook (ICP, personas, objection handling, pilot templates, deal process) Qualifications - Have personally closed complex provider-side deals with health systems, IDNs, hospital networks, medical groups, or care delivery organizations - Built pipeline from scratch without strong brand pull, SDR support, or mature marketing resources - Structured pilots or proof-of-value programs that directly led to signed contracts - Sold into multiple stakeholders, including clinical, operational, and financial buyers - Navigated long enterprise sales cycles involving procurement, legal, security, and internal politics - Thrived in fast-paced, ambiguous startup environments where speed and ownership matter Bonus if you: - Have experience in care coordination, patient navigation, care management, transitions of care, population health, or value-based care - Are familiar with Medicare Advantage - Have strong relationships with provider-side executives or decision-makers - Have successfully positioned offerings seen as overlapping with internal teams as complementary What Success Looks Like in 12 Months - First provider contracts signed and implementation launched - 1–2 well-defined pilots converted into commercial agreements - Established, repeatable early sales motion for provider partnerships - Demonstrated operational and clinical value with strong customer proof points - Clear momentum to scale provider GTM beyond founder-led sales Why Join Us - Work directly with founders on one of the company’s most critical growth drivers - Influence product, GTM, and enterprise strategy in real time - Ownership and accountability for scaling Dearest Care's B2B platform - Join a high-energy team committed to fast, impactful execution - Help close a $60B+ healthcare navigation gap with a proven model backed by investors and payers - Directly impact our success in winning major contracts in the next 12 months - Be part of a high-trust, mission-driven, patient-first culture How to Apply - Submit your résumé or LinkedIn - Include a brief note describing a deal you personally closed into a health plan or health system, highlighting what made it successful Our Vision & Culture We envision a future where every American has access to a personal healthcare navigator. Our platform democratizes healthcare navigation, unlocking vital services for individuals often left to navigate complex medical systems alone. We value diverse perspectives and operate primarily within the Americas timezone. Excellence, integrity, and conscious leadership shape our every decision. - Prioritizing human connection within our team and in our work - Pursuing excellence in execution, communication, and creative problem solving - Practicing radical candor—addressing tough topics with honesty and empathy, uplifting each other - Competing smartly in the customer’s interest - Upholding the 15 commitments to conscious leadership

Role Description We're seeking a Community Engagement Manager to help define how Dearest Care presents itself across public communities, social media, and review channels. You'll manage our presence on platforms such as Facebook, Instagram, Reddit, TikTok, Trustpilot, Better Business Bureau, and other patient-facing or public feedback spaces. This role is a blend of customer empathy, brand stewardship, issue escalation, and digital fluency. You will be responsible for ensuring Dearest Care responds promptly, thoughtfully, and accurately whenever patients, caregivers, advocates, or community members engage with us online. Working closely with our Customer Experience, Clinical Operations, Marketing, and Product teams, you’ll ensure every interaction reflects our voice, reinforces patient trust, and turns feedback into actionable insights. This isn’t just about "replying to comments"—it’s about managing our reputation, recovering service opportunities, building trust, and providing real-time intelligence from the front lines. Responsibilities - Manage day-to-day responses across public community, social, and review platforms like Facebook, Instagram, Reddit, Trustpilot, Better Business Bureau, and more. - Respond to patients, caregivers, and the community with empathy, clarity, and urgency while maintaining Dearest Care’s voice and ensuring regulatory compliance. - Triage sensitive or escalated issues to the appropriate internal teams, including Customer Service, Clinical Operations, Marketing, Product, and leadership. - Track recurring questions, complaints, misunderstandings, and emerging themes, translating them into actionable insights for the company. - Ensure timely responses across channels and prevent public feedback from going unanswered. - Implement proactive community engagement strategies that build trust in Dearest Care and educate patients about advocacy and how to access it. - Clearly differentiate Dearest Care as advocate-led—not a chatbot, call center, marketplace, or generic navigation vendor. - Contribute to the development of templates, escalation playbooks, tone guidelines, and internal documentation to support consistent, scalable responses. - Represent Dearest Care with professionalism, warmth, and discretion in every public interaction. Qualifications - 3+ years of experience in community management, customer communications, social media, public relations, internal communications, or a related field. - Proven experience responding to customers in public channels, especially in regulated, high-empathy, or high-trust settings. - Exceptional written communication skills, capable of translating complex healthcare or policy topics into clear, simple, and human language. - Adept at making judgment calls: knowing when to respond, escalate, pause, or further investigate public comments. - Strong empathy for patients, caregivers, older adults, and families navigating complex healthcare systems. - Comfortable partnering cross-functionally with Customer Experience, Clinical Operations, Marketing, Product, and leadership. - Proactive, high-ownership mentality—you spot issues early and identify patterns before they become problems. - Ability to manage confidential information with care and integrity. - Healthcare experience is strongly preferred; backgrounds in clinical, caregiving, advocacy, Medicare, or care coordination are a plus. - Startup experience is valued, especially in fast-paced, venture-backed, consumer, healthcare, or technology companies. - A sense of humor, sharp internet instincts, and an ability to maintain composure when digital environments are intense. Benefits - This is a unique opportunity to help shape how a new healthcare category communicates with the world. - You'll help build that interface: listening to patients, responding with care, identifying where experiences break down, and collaborating to make the company better every week. - This role is perfect for someone looking to make a meaningful, high-impact contribution at the crossroads of healthcare, community, brand, and operations. - You won’t just manage comments—you’ll build trust in a company that shows up when healthcare is most confusing, stressful, and overwhelming. Fraudulent Recruitment Advisory Dearest Care will never request bank details, payment, or sensitive financial information as part of the recruiting process. We will never make an offer of employment without an interview. All legitimate recruiting communications will come from official Dearest Care channels. Please report any suspicious outreach to our team.

Role Description Dearest Care is seeking a Paid Social Manager to help build and scale one of our most important growth channels. This role is ideal for someone who thrives inside ad accounts, understands the relationship between creative and performance, and believes the best paid social teams blend media buying and messaging. You will turn Dearest Care’s story into a high-performing acquisition engine across Meta and emerging paid social channels. You will be responsible for: - Campaign strategy - Budget pacing - Creative testing - Measurement - Ongoing optimization You’ll collaborate with creative, analytics, product, customer experience, and leadership to ensure our acquisition efforts generate not only on-platform efficiency but truly qualified patients, high-intent leads, booked conversations, retained members, and long-term business value. This is a hands-on role. You should be comfortable: - Building campaigns - Analyzing performance data - Briefing creative teams - Diagnosing funnel issues - Making daily optimization decisions Qualifications - 3–6+ years of hands-on paid social experience, including managing substantial budgets for Meta and Google campaigns. - Experience with significant monthly or annual spend, ideally in high-growth startups, consumer healthcare, insurance, lead generation, marketplaces, fintech, or other high-consideration categories. - In-depth understanding of Meta and Google campaign architecture, optimization mechanics, budget pacing, bidding, creative testing, and audience strategy. - Track record of optimizing toward true business outcomes—not just low CPAs or cheap clicks. - Strong creative judgment and the ability to analyze, critique, and suggest improvements for ad messaging and targeting. - Proficiency with both quantitative (data, funnel metrics) and qualitative (patient feedback, call outcomes, creative insights) performance signals. - Experience managing tracking and measurement: Meta Pixel, CAPI, UTMs, attribution windows, event definitions, funnel reporting. - Ability to communicate results and strategy clearly to non-marketers, without jargon. - Preferred: Background in lead generation, healthcare, Medicare, insurance, benefits, home care, financial services, or other trust-heavy consumer sectors. - Bonus: Paid social experience on TikTok, Reddit, YouTube, or similar channels. - Proactive ownership, drive for continuous improvement, and willingness to move quickly and iterate. - Excellent taste, clear written communication, and demonstrated empathy for patients, caregivers, older adults, and families navigating healthcare. Requirements - Lead paid social performance across Meta: campaign strategy, account structure, audience testing, budget management, creative testing, and ongoing optimization. - Build a system where message, creative, audience, landing page, lead quality, and downstream conversion are all connected and optimized—not just platform metrics. - Transform Dearest Care’s positioning into scalable ad concepts that convey advocacy as clear, urgent, trustworthy, and accessible. - Work with creative and brand teams to identify resonant messages, breakthrough hooks, and which creative themes to expand, retire, or refine. - Establish a repeatable creative testing process: developing briefs, reporting performance, capturing learnings, and making recommendations. - Analyze the full-funnel: impressions, CTR, CPC, CVR, lead quality, booked appointments, show rates, enrollment, retention, and lifetime value. - Partner with analytics to maintain clean tracking, consistent KPI definitions, valid attribution, and disciplined reporting. - Own measurement hygiene for paid social: Pixel, CAPI, event mapping, UTMs, conversion signals, and quality feedback loops. - Align with conversion, lifecycle, and product teams to ensure a seamless experience from ad to post-click. - Diagnose where performance issues arise—creative fatigue, audience saturation, landing page issues, lead quality, tracking, or offer/message mismatch. - Test new paid social channels (TikTok, Snapchat, YouTube Shorts, or others) and evaluate their performance potential. - Translate channel performance into actionable recommendations for leadership and cross-functional teams. - Establish reporting rhythms, testing priorities, documentation, and decision rules for paid social. - Manage and mentor junior team members or external partners as needed as the team grows. Benefits - Dearest Care is building the infrastructure that makes patient advocacy accessible at scale. - Paid social will be one of the key ways this new category becomes visible to those who need it most. - You'll play a vital role in defining how Dearest Care explains patient advocacy, efficiently acquires patients, and develops a growth system based on trust, clarity, and measurable results. - This is a unique opportunity to own a critical acquisition channel at an early, category-defining healthcare company. Company Description Dearest Care is changing the healthcare landscape by equipping every patient with a dedicated advocate who helps them unlock and utilize the healthcare support available to them. Our advocates are empowered by AI tools, clinical workflows, and operational systems, helping them deliver care with speed, empathy, and consistency.

Role Description Build the intelligence engine powering the future of care navigation. Pairtu is building the AI operating system for care navigation - a business-in-a-box platform for patient advocates that blends high-touch human support with tech-enabled workflows. As a Series A company, we are scaling fast. The next phase of growth requires operational precision, financial clarity, and decision-making powered by real-time intelligence. This role exists to build the analytics foundation that leadership, product, and operations will use to scale the company. You will not just build dashboards, you will define the metrics that run the business. What You'll Own - Build the Analytics & AI-Powered Data Engine - Design and maintain company wide dashboards in Metabase and Amplitude. - Define KPI frameworks across operations, growth, product, and finance. - Design tracking architecture and guide engineering on instrumentation (Segment). - Ensure a single source of truth across systems. - Lay groundwork for predictive and AI-driven insights over time. - Own the Data Layer - Write advanced SQL. - Partner with product and engineering to refine schemas and data models. - Improve data reliability, governance, and documentation. - Contribute to scalable transformation workflows (dbt preferred). - Drive Measurable Operational Leverage - Identify workflow bottlenecks and quantify financial impact. - Build models that inform hiring plans, capacity forecasting, and cost structure. - Replace manual reporting with automated, scalable systems. - Shift the organization from lagging indicators to leading indicators. - Influence Strategic Decisions - Translate complex analysis into clear business recommendations. - Present findings directly to leadership. - Support experimentation, forecasting, and growth modeling. What Success Looks Like in 12 Months - Leadership runs the company on dashboards you built. - Manual reporting is nearly eliminated. - Operational efficiency and margin improve measurably. - Forecasting accuracy increases across growth and ops. - Data trust is high across all teams. Qualifications - Expert-level SQL. - Strong experience with cutting edge data tools (strong AI-first mindset). - Deep familiarity with Metabase, PowerBI, Tableau. - Experience managing tracking with Segment. - Comfortable working with structured and semi-structured data (including JSON). Requirements - Think in systems, not spreadsheets. - Care about business outcomes more than vanity metrics. - Influence decisions, not just report numbers. - Thrive in ambiguity and early-stage environments. - High ownership, bias toward action. Benefits - Fast-moving, high-impact startup environment. - Opportunity for growth and impact. - Work with an elite, A+ team. Company Description We started Pairtu after years of fighting the system for our own families—Arian's mom is beating pancreatic cancer today because he learned to hack insurance rules nobody explains. Our vision: everyone deserves a fighter like that. Today we mix smart software with human advocates to guide Medicare patients through diagnoses, bills, and care plans. Investors from Omada, Oscar, and UnitedHealthcare believe in the mission—and in the scrappy team of <10 building it. Founded by experienced entrepreneurs with successful exits and deep healthcare + tech expertise. Backed by top-tier investors and advisors, including founders and executives from Oscar Health, Omada, Galileo, One Medical, Ro, United, Uber, and Postmates. We move fast and execute with purpose, operating with a lean, impact-driven mindset. We're guided by principles of conscious leadership, a commitment to getting things done (GSD), and a focus on achieving results through hard work, rapid iteration, and swift execution. Pairtu is a fast-moving, high-impact startup where chaos is the norm, and ownership is key. There's no playbook—some days, you'll put out fires; other days, you'll build from scratch. If you thrive in ambiguity, take initiative, and solve problems without waiting for direction, you'll fit right in. If you need structure and predictability or 'need to be a manager' this isn't for you. The upside? You'll level up and have growth, work with an elite, A+ team, and make a real impact as we scale. This isn't a corporate place, be advised.