Role Description We're seeking a Community Engagement Manager to help define how Dearest Care presents itself across public communities, social media, and review channels. You'll manage our presence on platforms such as Facebook, Instagram, Reddit, TikTok, Trustpilot, Better Business Bureau, and other patient-facing or public feedback spaces. This role is a blend of customer empathy, brand stewardship, issue escalation, and digital fluency. You will be responsible for ensuring Dearest Care responds promptly, thoughtfully, and accurately whenever patients, caregivers, advocates, or community members engage with us online. Working closely with our Customer Experience, Clinical Operations, Marketing, and Product teams, you’ll ensure every interaction reflects our voice, reinforces patient trust, and turns feedback into actionable insights. This isn’t just about "replying to comments"—it’s about managing our reputation, recovering service opportunities, building trust, and providing real-time intelligence from the front lines. Responsibilities - Manage day-to-day responses across public community, social, and review platforms like Facebook, Instagram, Reddit, Trustpilot, Better Business Bureau, and more. - Respond to patients, caregivers, and the community with empathy, clarity, and urgency while maintaining Dearest Care’s voice and ensuring regulatory compliance. - Triage sensitive or escalated issues to the appropriate internal teams, including Customer Service, Clinical Operations, Marketing, Product, and leadership. - Track recurring questions, complaints, misunderstandings, and emerging themes, translating them into actionable insights for the company. - Ensure timely responses across channels and prevent public feedback from going unanswered. - Implement proactive community engagement strategies that build trust in Dearest Care and educate patients about advocacy and how to access it. - Clearly differentiate Dearest Care as advocate-led—not a chatbot, call center, marketplace, or generic navigation vendor. - Contribute to the development of templates, escalation playbooks, tone guidelines, and internal documentation to support consistent, scalable responses. - Represent Dearest Care with professionalism, warmth, and discretion in every public interaction. Qualifications - 3+ years of experience in community management, customer communications, social media, public relations, internal communications, or a related field. - Proven experience responding to customers in public channels, especially in regulated, high-empathy, or high-trust settings. - Exceptional written communication skills, capable of translating complex healthcare or policy topics into clear, simple, and human language. - Adept at making judgment calls: knowing when to respond, escalate, pause, or further investigate public comments. - Strong empathy for patients, caregivers, older adults, and families navigating complex healthcare systems. - Comfortable partnering cross-functionally with Customer Experience, Clinical Operations, Marketing, Product, and leadership. - Proactive, high-ownership mentality—you spot issues early and identify patterns before they become problems. - Ability to manage confidential information with care and integrity. - Healthcare experience is strongly preferred; backgrounds in clinical, caregiving, advocacy, Medicare, or care coordination are a plus. - Startup experience is valued, especially in fast-paced, venture-backed, consumer, healthcare, or technology companies. - A sense of humor, sharp internet instincts, and an ability to maintain composure when digital environments are intense. Benefits - This is a unique opportunity to help shape how a new healthcare category communicates with the world. - You'll help build that interface: listening to patients, responding with care, identifying where experiences break down, and collaborating to make the company better every week. - This role is perfect for someone looking to make a meaningful, high-impact contribution at the crossroads of healthcare, community, brand, and operations. - You won’t just manage comments—you’ll build trust in a company that shows up when healthcare is most confusing, stressful, and overwhelming. Fraudulent Recruitment Advisory Dearest Care will never request bank details, payment, or sensitive financial information as part of the recruiting process. We will never make an offer of employment without an interview. All legitimate recruiting communications will come from official Dearest Care channels. Please report any suspicious outreach to our team.

Role Description We are hiring a Community Manager to build, manage, and grow the community of Texas Sports Academy parents and student-athletes, both online today and in person as the program expands. The Community Manager will serve as the primary point of contact for our families and the host of all community-facing programming. - Manage the community end to end, including communications, member engagement, response times, and overall member experience. - Plan and host online events such as parent information sessions, speaker panels, student-athlete socials, Q&A sessions, and family meetups. - Coordinate speakers and guests, managing all event logistics from invitation through follow-up. - Engage with members daily, responding to questions and maintaining a consistent presence across various platforms. - Answer family questions, providing timely and accurate information about Texas Sports Academy’s program, policies, schedules, and resources. - Maintain the community calendar, building and managing a rolling calendar of events and engagement touchpoints. Qualifications - Community management experience in a school, athletic program, membership organization, brand, or similar group. - Event planning and execution skills, with proven ability to plan, promote, and run events from concept through completion. - Strong communication skills, both written and verbal, with the ability to engage parents and student-athletes effectively. - Initiative and organization, with the ability to manage multiple priorities and operate with minimal supervision in a remote environment. - Background in athletics, with personal experience as an athlete, coach, or in a sports-related role. - Texas residency, with a preference for Austin-area candidates to support future in-person programming. - AI-first mindset, comfortable using AI tools as a core part of daily workflow. Requirements - Prior school or academy experience in roles such as parent liaison, director of family engagement, or community lead. - Content and communications skills, including experience writing parent communications and managing social media accounts. - Bilingual (English/Spanish), with fluency in both languages being a strong advantage. - Tools proficiency with platforms such as Mailchimp, Notion, Slack, Zoom, and parent communication portals.

• Manage Instagram and Facebook accounts. • Create content (posts, stories, simple reels). • Write engaging captions. • Schedule posts. • Engage with the community. • Monitor social media trends. • Contribute to the organic search (SEO) strategy. • Research backlink opportunities. • Reach out to partners, blogs, and related websites. • Help improve the website's visibility. • Learn the basics of SEO (keywords, internal linking, visibility/authority).

Role Description Scopely is looking for a Manager, Community to join our Marvel Strike Force team in Canada on a remote basis. As the Manager, Community you will lead the day-to-day community function for MARVEL Strike Force. This role is responsible for translating business priorities into clear, effective player-facing communication and community operations. - Own the execution of the community strategy across channels. - Manage communication planning for launches and live-service beats. - Ensure player sentiment and community context are reflected in how we engage our audience. - Serve as a key operational lead for the community function. - Help the team prioritize effectively, maintain player trust, and deliver clear, consistent communication. Qualifications - 5+ years of experience in community, social, or player engagement. - Experience managing community programs for live-service games. - Strong judgment in player communication, prioritization, and escalation handling. - Experience collaborating cross-functionally with Marketing, Product, Live Ops, CRM, and/or Player Experience. - Strong written and editorial instincts with the ability to adapt tone to different player situations. - Experience translating player sentiment into actionable recommendations. - Data-informed mindset with experience using engagement and feedback signals to improve outcomes. - Strong organizational skills and ability to manage multiple priorities in a fast-paced live environment. Requirements - Execute and evolve the community strategy across key platforms, tone, engagement models, and player feedback loops. - Manage day-to-day community operations and communication cadence. - Ensure messaging is clear, consistent, and aligned with player sentiment and business priorities. - Support continuous improvement of communication systems, workflows, and team processes. - Lead the day-to-day work of community managers and/or community specialists. - Set weekly and monthly priorities, operating rhythms, and execution standards. - Foster a high-quality, player-first approach to community engagement. - Support team development through feedback, coaching, and performance management. - Partner closely with Strategic & Product Marketing, Product, Live Ops, CRM, and Player Experience teams. - Monitor player sentiment and discussion trends across community surfaces. - Synthesize feedback into actionable insights for internal stakeholders. - Lead communication planning for launches, updates, incidents, and major game moments. - Support escalation planning and messaging during sensitive or high-impact player-facing situations. - Partner with Marketing and creator partners on community-facing content initiatives. - Track community KPIs including engagement, sentiment, responsiveness, and player trust indicators. - Provide regular reporting and insight summaries to stakeholders. - Refine communication plans and community programs based on performance and learnings. Benefits - Experience with large midcore, live-operated F2P mobile games. - Strong collaborative approach with Marketing, Product, and Player Experience partners. - Experience supporting creator programs and community-led content initiatives.