• Day-to-day oversight and management of the remote service technicians • Hire, onboard, develop, and retain technical resources • Performance management: regular 1-on-1s, coaching, performance reviews, and corrective action plans • Career development: create clear progression paths for remote service technicians • Team culture: build a collaborative, customer-focused, technically excellent environment • Scheduling and capacity management • Manage the incoming service request queue and ensure timely response • Monitor ticket aging and take action to prevent SLA breaches • Escalation management for complex technical issues or customer situations • Serve as a technical resource for complex troubleshooting • Identifying recurring issues through trend analysis and pattern recognition • Lead root cause analysis investigations • Track problems through to resolution and validate effectiveness

• Lead and manage provider relations staff, including performance, coaching, and accountability • Oversee provider communication, inquiry resolution, and engagement activities across the network • Monitor provider satisfaction, service levels, and responsiveness to identify trends and improvement opportunities • Direct resolution of complex provider issues and escalations impacting provider experience • Analyze provider feedback and inquiry trends to improve communication strategies and service delivery • Partner with internal teams to resolve cross-functional issues affecting providers

• Support the implementation and ongoing monitoring of Xyla’s clinical governance framework within the Virtual Hospital service • Undertake regular audits of clinical documentation, remote monitoring data, and escalation pathways to ensure quality and compliance • Review incident reports, near misses, and patient feedback, contributing to root cause analysis and continuous learning • Ensure adherence to CQC standards, NHS England virtual ward guidance, and Medway NHS Foundation Trust policies

Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Spectrolab, Inc. (A Boeing Company) is seeking a First-Line Manufacturing Manager (K-Level) to join the Spectrolab team in Sylmar, CA. This position will focus on supporting Spectrolab Manufacturing CIC/CTKG and Classify and Test departments. Position Responsibilities - Supervises employees performing multiple manufacturing processes. - Oversee the implementation of policies and procedures in support of daily operational responsibilities. - Provides guidance for processes and technical approaches. - Develops and maintains relationships within operational guidelines with peers, direct reports and internal customers. This position is 100% onsite This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22 C.F.R. § 120.15 is required. "US Person" includes US Citizen, lawful permanent resident, refugee, or asylee. To be considered for this position you will be required to complete an assessment as part of the selection process. Failure to complete the assessment will remove you from consideration. Basic Qualifications (Required Skills / Experience): - Must have a High school Diploma or GED - Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR have completed the Boeing internal course "Exploring Leadership." - 5+ years of related experience (semiconductor or assembly manufacturing experience) - 5+ years of experience working with semiconductors, test and/or assembly manufacturing - 1+ years of leadership experience in production / manufacturing environment - 3+ years of experience with Word, Excel, Outlook, and PowerPoint. - 3+ years of experience with process improvement - 3+ years of experience interfacing with senior and executive leadership Preferred Qualifications (Desired Skills / Experience): - A bachelor's degree is also highly desired. - 5 years of supervisory experience over technical work groups in the same or related field is desired. Shift: This position is for 2nd shift Relocation: This position is in a location that does not offer relocation. Candidates must live in the immediate area or relocate at their own expense. Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range: $110,000 to $161,000 Applications for this position will be accepted through May 17th 2026 Applications for this position will be accepted until May. 18, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Education High School Diploma or Equivalent Required Relocation Relocation assistance is not a negotiable benefit for this position. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 2nd shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.