Triplemoon

• Spend ~75% of your time working directly with patients and families • Deliver brief, evidence-based care designed to drive meaningful change in 6–12 months • Collaborate closely with pediatricians, psychiatrists, and a multidisciplinary care team • Focus on impactful, structured care (not open-ended therapy) • Work within evidence-based clinical pathways designed to drive outcomes • Be part of a team-based model where you’re supported by: Pediatricians, Psychiatric consultants, Care coordinators • Deliver care that integrates: Behavioral health intervention, Care coordination (school, SDoH, therapies), Family education and support • Conduct intake assessments and ongoing follow-up sessions via telehealth • Deliver brief, evidence-based interventions: CBT skills, Motivational interviewing, Behavioral activation, Parent coaching • Provide in-session education and actionable recommendations to families • Track patient progress using validated screening tools • Support families with: School accommodations, SDoH needs, Coordination with OT/PT/ST and other specialty services • Collaborate with pediatricians and psychiatric consultants • Participate in weekly registry review meetings to guide care decisions • Partner with board-certified pediatric psychiatrists who: Provide medication recommendations, Oversee patient progress and care plans • Document all care in our EHR (Healthie) • Track outcomes and progress using structured workflows • Manage scheduling, follow-ups, and patient engagement • Apply standardized protocols (no-shows, cancellations, safety)

• Direct Patient Care (~75%) • Conduct intake assessments and ongoing follow-up sessions via telehealth • Deliver brief, evidence-based interventions: CBT skills, Motivational interviewing, Behavioral activation, Parent coaching • Provide in-session education and actionable recommendations to families • Track patient progress using validated screening tools • Care Coordination & Clinical Collaboration • Support families with: School accommodations, SDoH needs, Coordination with OT/PT/ST and other specialty services • Collaborate with pediatricians and psychiatric consultants • Participate in weekly registry review meetings to guide care decisions • Partner with board-certified pediatric psychiatrists who: Provide medication recommendations, Oversee patient progress and care plans • Documentation & Operations • Document all care in our EHR (Healthie) • Track outcomes and progress using structured workflows • Manage scheduling, follow-ups, and patient engagement • Apply standardized protocols (no-shows, cancellations, safety)

• Spend ~75% of your time working directly with patients and families • Deliver brief, evidence-based care designed to drive meaningful change in 6–12 months • Collaborate closely with pediatricians, psychiatrists, and a multidisciplinary care team • Conduct intake assessments and ongoing follow-up sessions via telehealth • Deliver brief, evidence-based interventions: CBT skills, Motivational interviewing, Behavioral activation, Parent coaching • Provide in-session education and actionable recommendations to families • Track patient progress using validated screening tools • Support families with: School accommodations, SDoH needs, Coordination with OT/PT/ST and other specialty services • Collaborate with pediatricians and psychiatric consultants • Participate in weekly registry review meetings to guide care decisions • Document all care in our EHR (Healthie) • Track outcomes and progress using structured workflows • Manage scheduling, follow-ups, and patient engagement • Apply standardized protocols (no-shows, cancellations, safety)

Position Summary The Patient Success Representative plays a key role in supporting patient access to care and ensuring a positive experience across the continuum of services. This position focuses on proactive outreach to patients, assisting with technology and portal access, facilitating care coordination between patients and providers, and connecting patients with community resources. This role is ideal for a people person who has experience and passion for working with families. Backgrounds could include bachelors prepared social worker, nurse, doula, educators, advanced care planners, etc. Key Responsibilities Patient Outreach & Scheduling - Contact patients via phone or secure messaging to schedule and confirm appointments. - Educate patients on Triplemoon services, articulate support services and answer patient questions accordingly. - Ensure patients have completed all necessary legal documents ahead of first appointment. - Follow up with patients who miss appointments or need support rescheduling. - Track outreach efforts and maintain accurate documentation in the electronic health record (EHR). - Solicit ongoing feedback from patients to gauge satisfaction with Triplemoon experience. Technology Support - Assist patients in setting up and accessing telehealth platforms, patient portals, and other digital tools - Provide troubleshooting support and clear instructions to ensure successful use of technology. Care Coordination - Attend weekly registry review sessions and accurately document and follow up on coordination needs that result from these sessions. - Serve as a liaison between patients, clinic staff, and providers to ensure continuity of care and sharing of records. - Coordinate referrals, obtain records, and relay information between patients, Triplemoon clinical team, and external clinical teams. Patient Education & Resourcing - Support Patient Success Lead in the creation and maintenance of patient-specific resource lists based on needs (e.g., transportation, housing, mental health, financial support). Proactively engage patients to provide educational resources and tools in coordination with the patient’s Behavioral Health Care Manager BHCM. - Identify social determinants of health barriers and connect patients with appropriate community resources. - Empower patients to actively participate in their care plan. - Maintain up-to-date knowledge of local and online resources to provide accurate guidance. Documentation & Compliance - Document all patient interactions, resource referrals, and coordination efforts according to organizational policies. - Accurately document all time spent on patient care. - Ensure compliance with HIPAA and other applicable privacy regulations. Qualifications - Education/training: Bachelor of Social Work (BSW), Associates degree in nursing (ADN), Doula certification, education background preferred. - Experience: Candidates should have 3+ years experience in a virtual patient-facing role working in patient engagement, care coordination, social services, and/or healthcare services. Past experience working with pediatric populations and/or young families preferred. - Skills & Competencies: - - Excellent communication skills (verbal and written). - Strong organization and attention to detail. - Proficiency with electronic health records (EHR) and basic technology troubleshooting. - Ability to work independently, identify needs and take action without prompting - Continuous improvement mindset - Experience collaborating with interdisciplinary teams - Record of timeliness and punctuality - Comfort researching and memorializing community resources and social service systems. - Patient-first mindset. - Ability to problem-solve and think critically in fast-paced situations. - Ability to build trust and rapport with patients and families. - Commitment to health equity and reducing barriers to care. Benefits of Joining the Triplemoon Team - Fully remote environment - Mentorship with other members of the team and field experts - Opportunity to work with a rapidly growing and entrepreneurial environment where your views and ideas can have real impact - Opportunity to directly and positively affect the lives of busy families trying to do it all! - Opportunity for quarterly bonus based on performance.

Position Summary We are seeking a compassionate and dedicated Psychiatric Nurse Practitioner (PMHNP) or Physician Associate with pediatric experience to provide psychiatric consultation and treatment support to pediatric primary care providers within a Collaborative Care Model. In this role, you will be a vital member of a multidisciplinary team, offering psychiatric expertise through a digital health platform. Your contributions will ensure that children and families receive timely, effective, and evidence-based mental health support while helping primary care teams feel confident in managing behavioral health needs. At this time, we are especially seeking clinicians licensed in: CA, TX, TN, MD, FL Key Responsibilities - Collaborate with behavioral health care managers and PCPs to review patient caseloads, providing treatment recommendations for patients with depression, anxiety, ADHD, bipolar disorder, and other behavioral health conditions. - Conduct weekly or biweekly systematic caseload reviews to monitor patient progress and adjust care plans. - Provide indirect psychiatric consultation on diagnostic clarification, psychopharmacologic treatment options, and complex cases. - Ensure adherence to measurement-based care (e.g., PHQ-9, GAD-7, other standardized tools). - Be available for scheduled, ad-hoc PCP consultation - Document consultations and recommendations clearly in the Triplemoon electronic health record (EHR) - Stay current with best practices and evolving guidelines in integrated behavioral health. Qualifications - Licensed Psychiatric Mental Health Nurse Practitioner (PMHNP-BC) with an active, unrestricted license in California, Texas, Maryland, Florida and/or Tennessee - Pediatric psychiatric experience required. - Experience with the Collaborative Care Model, integrated care, or telepsychiatry is a plus. - Strong communication skills and ability to work in a consultative, team-based environment. - Commitment to population health and expanding access to evidence-based mental health care. Benefits As a wellness company, we invest in our people as much as we do in our customers. In addition to competitive compensation, Triplemoon team members are eligible for benefits consistent with tenure and role which may include: - Continued advancement based on merit and performance in role - 100% remote work environment - Professional development and growth opportunities across the Triplemoon leadership team, advisors, and board of directors - Exposure to a fast-paced, entrepreneurial environment. - A collaborative and inclusive culture focused on positively impacting families’ lives. Compensation This role is a fractional, salaried W-2 position based on a full-time salary of $150k.

The Role Behavioral health care managers play a central role in the collaborative care model. As the main point of contact for each patient and their family, you would both coordinate care and leverage evidence-based behavioral interventions to improve patient outcomes. You would use a process of evidence-based screens, patient education, inquiry, support and personal discovery to build the client’s level of awareness and responsibility. In addition, you'd provide the client with structure, support, feedback, resources, and facilitate access to highly trained experts, as needed. Responsibilities include - Screening: Clinical screening: evaluate results of clinical screens and adapt coaching approaches and techniques to best support the patient’s diagnosis, symptoms and needs. Utilize registry within Triplemoon systems to measure impact over time. - Educating: Host regular, virtual, one-on-one sessions with parents and/or pediatric patients to address concerns related to behavioral health, wellbeing and parenting. - Establishing goals: Empower families to identify and achieve appropriate goals to address their family or parenting challenges. - Listening Empathetically: Listen actively and empathize deeply with members - Applying Behavioral Interventions: Engage patients and/or family in treatment. Provide brief behavioral interventions appropriate for pediatric primary care, e.g., Cognitive-Behavioral Therapy (CBT), Motivational Interviewing (MI), Problem Solving, Behavioral Activation (BA) or First Approach Skills Training (FAST) - Coordinating: Facilitate ongoing communication with all members of the care team including broader Triplemoon clinical operations team and primary care providers Qualifications - Relevant professional background and/or training as a licensed professional counselor, licensed therapist, and/or licensed social worker (prefer 2+ years of experience); active licensure in Maryland required - Experience providing clinical intervention with children ages 0-17 years across a broad range of common pediatric diagnoses and have a strong interest in partnering with parents - Comfortable with the pace and style of primary care which includes delivering brief evidence-based interventions and supporting medication management - Willing to develop knowledge of developmental pediatrics to support facilitation of appropriate referrals and psychoeducation - Willing to learn brief evidence-based behavioral interventions for pediatric populations - Can balance the needs of patients and their family(ies) while collaborating with other systems involved in the patients’ care - Can deliver care with a diversity equity and inclusion (DEI) and trauma-informed lens - Strong digital health and telehealth skills - Organized and punctual when it comes to logistics, scheduling, and follow-up - Strong verbal and written communication skills and willingness to maintain a detailed and accurate patient health record Preferred Skills (a plus, not a requirement!) - Spanish speaking - Experience working alongside medical teams and/or primary care settings - Motivational interviewing trained - PMADs recognition and intervention - Familiarity with CBT (cognitive behavioral therapy) methodology Benefits of Joining the Triplemoon Team - Fully remote environment involving some evenings and/or weekend time - Opportunity to develop unique skills, training, and experience from experts in the perinatal and parenting fields - Mentorship with other members of the team and field experts - Opportunity to work with a rapidly growing and entrepreneurial environment where your views and ideas can have real impact - Opportunity to directly and positively affect the lives of children and families - Ongoing training and development opportunities. You will complete relevant training modules prior to meeting with families covering Triplemoon background and healthcare management overview, skills, Triplemoon curriculum, emergency preparedness, customer success and operations. - Full-time salaried position

• Screening: Clinical screening: evaluate results of clinical screens and adapt coaching approaches and techniques to best support the patient’s diagnosis, symptoms and needs. Utilize registry within Triplemoon systems to measure impact over time. • Educating: Host regular, virtual, one-on-one sessions with parents and/or pediatric patients to address concerns related to behavioral health, wellbeing and parenting. • Establishing goals: Empower families to identify and achieve appropriate goals to address their family or parenting challenges. • Listening Empathetically: Listen actively and empathize deeply with members • Applying Behavioral Interventions: Engage patients and/or family in treatment. Provide brief behavioral interventions appropriate for pediatric primary care, e.g., Cognitive-Behavioral Therapy (CBT), Motivational Interviewing (MI), Problem Solving, Behavioral Activation (BA) or First Approach Skills Training (FAST) • Coordinating: Facilitate ongoing communication with all members of the care team including broader Triplemoon clinical operations team and primary care providers

The Role Behavioral health care managers play a central role in the collaborative care model. As the main point of contact for each patient and their family, you would both coordinate care and leverage evidence-based behavioral interventions to improve patient outcomes. You would use a process of evidence-based screens, patient education, inquiry, support and personal discovery to build the client’s level of awareness and responsibility. In addition, you'd provide the client with structure, support, feedback, resources, and facilitate access to highly trained experts, as needed. Responsibilities include - Screening: Clinical screening: evaluate results of clinical screens and adapt coaching approaches and techniques to best support the patient’s diagnosis, symptoms and needs. Utilize registry within Triplemoon systems to measure impact over time. - Educating: Host regular, virtual, one-on-one sessions with parents and/or pediatric patients to address concerns related to behavioral health, wellbeing and parenting. - Establishing goals: Empower families to identify and achieve appropriate goals to address their family or parenting challenges. - Listening Empathetically: Listen actively and empathize deeply with members - Applying Behavioral Interventions: Engage patients and/or family in treatment. Provide brief behavioral interventions appropriate for pediatric primary care, e.g., Cognitive-Behavioral Therapy (CBT), Motivational Interviewing (MI), Problem Solving, Behavioral Activation (BA) or First Approach Skills Training (FAST) - Coordinating: Facilitate ongoing communication with all members of the care team including broader Triplemoon clinical operations team and primary care providers Qualifications - Relevant professional background and/or training as a licensed professional counselor, licensed therapist, and/or licensed social worker (prefer 2+ years of experience); active licensure in Texas required - Experience providing clinical intervention with children ages 0-17 years across a broad range of common pediatric diagnoses and have a strong interest in partnering with parents - Comfortable with the pace and style of primary care which includes delivering brief evidence-based interventions and supporting medication management - Willing to develop knowledge of developmental pediatrics to support facilitation of appropriate referrals and psychoeducation - Willing to learn brief evidence-based behavioral interventions for pediatric populations - Can balance the needs of patients and their family(ies) while collaborating with other systems involved in the patients’ care - Can deliver care with a diversity equity and inclusion (DEI) and trauma-informed lens - Strong digital health and telehealth skills - Organized and punctual when it comes to logistics, scheduling, and follow-up - Strong verbal and written communication skills and willingness to maintain a detailed and accurate patient health record Preferred Skills (a plus, not a requirement!) - Spanish speaking - Experience working alongside medical teams and/or primary care settings - Motivational interviewing trained - PMADs recognition and intervention - Familiarity with CBT (cognitive behavioral therapy) methodology Benefits of Joining the Triplemoon Team - Fully remote environment involving some evenings and/or weekend time - Opportunity to develop unique skills, training, and experience from experts in the perinatal and parenting fields - Mentorship with other members of the team and field experts - Opportunity to work with a rapidly growing and entrepreneurial environment where your views and ideas can have real impact - Opportunity to directly and positively affect the lives of children and families - Ongoing training and development opportunities. You will complete relevant training modules prior to meeting with families covering Triplemoon background and healthcare management overview, skills, Triplemoon curriculum, emergency preparedness, customer success and operations. - Full-time salaried position