Title: Network Telecom Administrator II Location: Little Rock, Arkansas, 72223, United States Hybrid Full-time Travel Required: Yes 0-15% Department: Information Technology Job Description: Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. We believe in supporting our employees through a fantastic benefits package: - Competitive and transparent pay with bonus opportunities - Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance - Relocation bonus (if applicable) - Hybrid working environment for positions that are eligible - Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying. COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Network Telecom Administrator II Pay Range - $77,900.00 - $99,325.00 OVERVIEW The Network Telecom Administrator II position is responsible for performing duties as assigned and assisting other members of the networking/telecommunications team in the support of the data, network security and voice communications resources deployed throughout the Southwest Power Pool offices. This includes the local and wide area high-speed data circuits, analog fax/voice circuits. Specific devices are, but not limited to, routers, switches, firewalls, intrusion detection systems, VPN, call manager systems, voice mail systems, voice recorders, wireless LAN, audio and video conferencing, IP address management and load balancers. This position is also responsible for the wiring, both copper and fiber, and cable management of the aforementioned circuits and equipment. Included in the responsibilities are the intermediate programming, hardware maintenance and software support of these systems throughout SPP. This includes the primary, disaster recovery, and member locations. Reliable, highly available networking, network security and telecommunications are critical to the operations of Southwest Power Pool and its member companies and have the potential for significant economic impact. ESSENTIAL FUNCTIONS - Perform all aspects of junior level responsibilities. - Perform and manage basic operations of network/telecom/security installation: hardware and OS software. - Problem troubleshooting/resolution of all network resources deployed by SPP. - Perform basic aspects of network/telecom/security day to day administration - Support and administer routers, switches, firewalls, load balancers, ids/ips, wireless lan and network access control as skill sets allow - Administer core network/telecom business services (i.e. voice, conferencing, IPAM/DHCP/DNS, etc.) as skill sets allow - Administer core security business services (i.e. firewall access, vpn, ids/ips, etc.) as skill sets allow - Maintain hardware and software asset management information - Provide input and guidance to other team members as needed - Provide project tasks and coordination, including the establishment of schedules and milestones, allocation of resources, and progress reporting for projects within IT department - Provide input to IT planning process in regards to network computing resources - Coordinate and communicate with SPP member companies regarding SPP-administered network systems and resources used by the member companies - Coordinate and communicate with vendors of network/telephony and security systems implemented at SPP - Coordinate and communicate with vendors of WAN/LAN voice and data circuits and services - Effectively communicate, both written and verbal, with all IT groups. Clearly conveys plans, ideas, and procedures to all IT groups and other SPP departments as well as comprehends plans, ideas, and procedures relayed by those groups - Use of high level organizational skills to handle priority projects/tasks that involve different IT groups as well as other SPP departments - Employ best practices as they apply to the network/telecom/security architecture - Participate in on-call rotation - Adhere to all SPP policies and procedures - Minimal travel is required QUALIFICATIONS Education Requirements: - Bachelor’s degree in an Information Technology related field, or equivalent experience Experience Requirements: - A minimum of four years network infrastructure support experience is required Required: - Basic knowledge of technologies across multiple network, network security and telecommunications platforms - Entry level Network and/or Telecommunications certifications required - Entry level Network Security related certifications are required - Excellent written and oral communications skills are essential Preferred: - Previous experience with NERC, FERC, CIP and SSAE16 is preferred - A variety of experience in Information Technology field projects is preferred - Basic Juniper, Cisco, Crossbeam, TippingPoint and/or F5 experience is preferred SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at HR@spp.org and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).