Minutes to Seconds

• Manage and grow relationships with Australian clients. • Serve as the trusted advisor and primary point of contact for assigned accounts. • Conduct regular client meetings, service reviews, and business planning sessions. • Understand client business objectives and technology requirements. • Ensure high levels of customer satisfaction and long-term client retention. • Identify opportunities to expand M2S services, including: IT Managed Services, Enterprise Integration, Celigo Implementation, IT Offshoring, Business Process Outsourcing (BPO), Cloud Services, Digital Transformation Projects, Application Support Services. • Prepare proposals, solution presentations, and commercial quotations while working closely with technical and delivery teams. • Coordinate with Australian and offshore delivery teams. • Monitor project progress and client satisfaction. • Manage risks, issues, and escalations. • Ensure delivery against agreed Service Level Agreements (SLAs). • Support the transition of projects into ongoing managed services. • Manage contract renewals and account growth. • Track account performance against revenue and profitability targets. • Identify upsell and cross-sell opportunities. • Support contract negotiations and commercial discussions.

• Develop, enhance, and maintain Oracle Retail applications. • Design, develop, and optimise Oracle PL/SQL packages, procedures, functions, and triggers. • Perform application support, defect analysis, troubleshooting, and issue resolution. • Develop and maintain UNIX shell scripts for automation and batch processing. • Analyse business and technical requirements and translate them into effective technical solutions. • Support batch jobs, interfaces, and data integrations. • Perform code reviews and ensure adherence to development standards and best practices. • Work closely with business analysts, functional consultants, and project managers. • Participate in unit testing, system integration testing (SIT), and user acceptance testing (UAT).

• Drive new business sales for Web Application Penetration Testing • Network Penetration Testing • Cloud & Infrastructure Security Testing • API & Mobile Application Testing • Identify and engage key stakeholders (CIOs, CISOs, IT Managers, Risk & Compliance Heads) • Build and manage a strong pipeline through cold outreach, LinkedIn, referrals, and partnerships • Understand client environments and recommend appropriate pentesting solutions • Collaborate with security consultants to define scope, pricing, and delivery timelines • Prepare proposals, SOWs, and respond to RFPs/RFQs • Own the complete sales cycle from lead generation to deal closure • Maintain long-term relationships to ensure repeat testing engagements (quarterly/annual) • Track and report on sales performance using CRM tools • Stay updated on cybersecurity threats, vulnerabilities, and compliance standards

• Drive new business sales for: Web Application Penetration Testing, Network Penetration Testing, Cloud & Infrastructure Security Testing, API & Mobile Application Testing • Identify and engage key stakeholders (CIOs, CISOs, IT Managers, Risk & Compliance Heads) • Build and manage a strong pipeline through cold outreach, LinkedIn, referrals, and partnerships • Understand client environments and recommend appropriate pentesting solutions • Collaborate with security consultants to define scope, pricing, and delivery timelines • Prepare proposals, SOWs, and respond to RFPs/RFQs • Own the complete sales cycle from lead generation to deal closure • Maintain long-term relationships to ensure repeat testing engagements (quarterly/annual) • Track and report on sales performance using CRM tools • Stay updated on cybersecurity threats, vulnerabilities, and compliance standards

• Monitor and ensure all tickets are managed within defined SLA timelines • Track ticket progress and escalate risks to SLA breaches • Ensure technicians update and close tickets accurately and on time • Review technician timesheets to ensure timely and accurate submission • Monitor time spent per ticket and flag inefficiencies or deviations • Allocate onsite visits based on priority, location, and resource availability • Coordinate with technicians to optimise workload and response times • Collect feedback and reviews from clients after ticket closure • Maintain strong communication with Australian clients • Prepare daily, weekly, and monthly service desk reports • Track KPIs such as SLA adherence, resolution time, and ticket backlog • Maintain accurate documentation and audit-ready records

• Handle end-to-end recruitment for niche and critical IT requirements • Source, screen, and shortlist candidates for technologies such as Embedded Systems, VLSI Design & Verification, AI / ML, Data Science, Semiconductor Domain, FPGA / ASIC, AUTOSAR, IoT, Cloud & DevOps, Cybersecurity, and other emerging technology skill sets • Understand technical job requirements and map suitable candidates accordingly • Utilize multiple sourcing channels including job portals, LinkedIn, X-ray search, social media platforms, employee references, and networking • Conduct initial HR screening and coordinate technical interviews • Maintain regular follow-up with candidates throughout the recruitment lifecycle • Coordinate with hiring managers for requirement understanding and feedback management • Build and maintain a strong pipeline/database of niche technology candidates • Ensure timely closures while maintaining quality hiring standards • Prepare recruitment reports, trackers, and MIS updates

• Identify, prospect, and onboard new clients in the USA requiring staffing and recruitment services (IT and non-IT domains). • Build and maintain strong client relationships through consistent communication, account management, and strategic planning. • Understand client hiring needs, workforce structures, and business challenges to propose tailored recruitment solutions. • Collaborate with the recruitment delivery team to ensure timely and high-quality fulfillment of client requirements. • Develop and execute sales strategies to achieve monthly and quarterly revenue targets. • Conduct market research to identify emerging trends, industries, and potential business opportunities in the USA. • Negotiate terms of business, prepare proposals, and close client agreements. • Maintain CRM records and track all business development activities, pipelines, and client interactions. • Represent the company professionally in virtual meetings, presentations, and networking events.

• Manage the complete recruitment lifecycle from sourcing to onboarding • Collaborate with global hiring managers to understand technical requirements • Deliver quality candidates within defined timelines • Source candidates using LinkedIn, Naukri, GitHub, referrals, and niche platforms • Maintain strong engagement throughout the hiring lifecycle • Provide insights on talent availability, salary benchmarks, and hiring trends • Manage offer negotiations and closures

• Building and configuring provider templates in Epic Cadence • Creating and managing template patterns and block configurations • Supporting implementation and post go-live optimization • Working across multiple specialties (surgical + non-surgical) • Partnering with clinical and operational stakeholders to improve scheduling workflows

• Identify and generate new business opportunities within the AEC sector • Build and manage a strong sales pipeline, from lead generation to deal closure • Develop relationships with architects, engineers, contractors, and consultants • Achieve and exceed revenue and sales targets • Deliver product demonstrations for AutoCAD, Revit, and Bluebeam solutions • Understand client requirements and recommend suitable workflows/solutions • Support clients during trial phases and proof-of-concept discussions • Act as a trusted advisor to clients by understanding their business and technical needs • Manage client communication throughout the sales cycle • Collaborate with internal technical teams for advanced queries or custom solutions • Stay updated on AEC industry trends, BIM practices, and digital construction tools • Maintain accurate records in CRM systems and provide regular sales reports