• Operar e otimizar campanhas no FastTrack CRM (e-mail, push, SMS, in-app) • Criar e gerenciar fluxos de automação, segmentação e jornadas de jogadores • Analisar performance de campanhas e propor melhorias com base em dados • Desenvolver estratégias de retenção, reativação e fidelização • Monitorar KPIs de CRM: churn, LTV, reativação e engajamento

• Serve as strategic lead for and own enterprise customer relationships • Develop and execute tailored customer success strategies • Facilitate EBRs with senior/executive stakeholders, highlighting value and ROI • Partner across Sales, Product, Clinical, and Support to align execution • Act as an escalation point for complex or urgent issues • Cultivate executive relationships and strategic alignment • Coach and mentor CSM peers to support team-wide excellence • Monitor and influence metrics such as NRR, CSAT, and adoption • Drive measurable outcomes tied to retention, expansion, CSAT/NPS and customer advocacy

• Manage a strategic client portfolio typically representing $3M–$8M in annual revenue • Own revenue growth, retention, and overall account health within the portfolio • Serve as senior relationship lead across multiple client engagements • Identify expansion opportunities across client organizations • Build trusted relationships with senior client stakeholders • Act as a strategic advisor connecting Verndale capabilities to client priorities • Facilitate strategic conversations around digital initiatives • Maintain strong communication between clients and internal teams • Orchestrate the end‑to‑end client experience across strategy, delivery, technology, and creative teams • Ensure alignment between client goals, account strategy, and delivery execution • Coordinate cross‑functional teams to deliver cohesive client outcomes • Anticipate and mitigate risks affecting the client experience • Lead upsells and cross‑sell opportunities within accounts • Support proposal development and client presentations • Collaborate with business development leaders on account expansion • Monitor revenue growth, forecasting, and margin health • Lead renewal and pricing discussions • Maintain accountability for financial performance of accounts • Mentor Client Success Managers and other client‑facing team members • Lead cross‑functional collaboration across delivery teams • Contribute to best practices within the Client Success organization

Role Description We're currently growing our remote travel support team and are looking for organized, customer-focused individuals to join us as Travel Client Experience Specialists. In this role, you'll assist travelers throughout the planning process by helping coordinate reservations, organizing trip details, and providing responsive support to help create a positive and stress-free experience. This position is ideal for individuals who enjoy communication, problem-solving, and managing details in a virtual work environment. No prior experience in the travel industry is required; training, onboarding, and continued support are provided. Key Responsibilities - Assist clients with vacation planning based on travel interests, schedules, and budgets - Coordinate travel arrangements including accommodations, transportation, cruises, excursions, and activities - Review and compare travel options using approved booking systems and supplier platforms - Provide updates regarding reservations, itinerary progress, and upcoming travel details - Respond to client questions through email, phone, and online communication channels - Support itinerary changes, special requests, and follow-up coordination as needed - Maintain organized records and accurate client documentation within internal systems - Participate in remote training sessions, onboarding programs, and team development activities Benefits - 100% remote work environment - Flexible scheduling options - Guided onboarding and structured training resources - Ongoing mentorship and professional development opportunities - Access to travel planning tools and supplier partnerships - Eligibility for travel-related incentives, discounts, and recognition programs - Growth opportunities within a collaborative remote team Qualifications - Strong communication and interpersonal abilities - Excellent organizational skills and attention to detail - Ability to work independently while managing multiple responsibilities - Comfortable using email, online systems, and basic computer applications - Reliable internet connection and professional communication habits - Positive attitude with a willingness to learn and adapt - Experience in customer service, hospitality, retail, scheduling, administration, or support-related roles is beneficial but not required. Requirements - Must be at least 18 years old - Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions