• Manage a strategic client portfolio typically representing $3M–$8M in annual revenue • Own revenue growth, retention, and overall account health within the portfolio • Serve as senior relationship lead across multiple client engagements • Identify expansion opportunities across client organizations • Build trusted relationships with senior client stakeholders • Act as a strategic advisor connecting Verndale capabilities to client priorities • Facilitate strategic conversations around digital initiatives • Maintain strong communication between clients and internal teams • Orchestrate the end‑to‑end client experience across strategy, delivery, technology, and creative teams • Ensure alignment between client goals, account strategy, and delivery execution • Coordinate cross‑functional teams to deliver cohesive client outcomes • Anticipate and mitigate risks affecting the client experience • Lead upsells and cross‑sell opportunities within accounts • Support proposal development and client presentations • Collaborate with business development leaders on account expansion • Monitor revenue growth, forecasting, and margin health • Lead renewal and pricing discussions • Maintain accountability for financial performance of accounts • Mentor Client Success Managers and other client‑facing team members • Lead cross‑functional collaboration across delivery teams • Contribute to best practices within the Client Success organization

Role Description We're currently growing our remote travel support team and are looking for organized, customer-focused individuals to join us as Travel Client Experience Specialists. In this role, you'll assist travelers throughout the planning process by helping coordinate reservations, organizing trip details, and providing responsive support to help create a positive and stress-free experience. This position is ideal for individuals who enjoy communication, problem-solving, and managing details in a virtual work environment. No prior experience in the travel industry is required; training, onboarding, and continued support are provided. Key Responsibilities - Assist clients with vacation planning based on travel interests, schedules, and budgets - Coordinate travel arrangements including accommodations, transportation, cruises, excursions, and activities - Review and compare travel options using approved booking systems and supplier platforms - Provide updates regarding reservations, itinerary progress, and upcoming travel details - Respond to client questions through email, phone, and online communication channels - Support itinerary changes, special requests, and follow-up coordination as needed - Maintain organized records and accurate client documentation within internal systems - Participate in remote training sessions, onboarding programs, and team development activities Benefits - 100% remote work environment - Flexible scheduling options - Guided onboarding and structured training resources - Ongoing mentorship and professional development opportunities - Access to travel planning tools and supplier partnerships - Eligibility for travel-related incentives, discounts, and recognition programs - Growth opportunities within a collaborative remote team Qualifications - Strong communication and interpersonal abilities - Excellent organizational skills and attention to detail - Ability to work independently while managing multiple responsibilities - Comfortable using email, online systems, and basic computer applications - Reliable internet connection and professional communication habits - Positive attitude with a willingness to learn and adapt - Experience in customer service, hospitality, retail, scheduling, administration, or support-related roles is beneficial but not required. Requirements - Must be at least 18 years old - Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions

• The Sr. Business Application Analyst leads specialized business application management activities for a functional area. • Plans, manages, and leads requirements gathering through the application lifecycle, and for key projects / programs to support application change through the application lifecycle. • Leads business testing and business operational support and change management initiatives for integration into BAU processes. • Expert level professional role requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas. • Integrates the broader organizational context into advice and solutions within own area. • Subject matter expert within their own area of specialty or a resource for others. • Coordinates and prioritizes multiple initiatives. • Develops and leads business application strategy roadmap, as well as provide approval and prioritization of technology changes deployments. • Responsible for risk and audit management and assessments. • Oversees budget management and reporting as well as provide business application owner decision support.

Role Description The Director of Client Success is an empowered leader with deep knowledge of business and client needs, assisting the VP in curating product visions and roadmaps while collaborating with various agile teams from end-to-end to produce meaningful products. This role manages a team of Analytic Advisors to build strategies to retain and grow the customer base, while leveraging interactions to identify and solve for whitespace. Qualifications - Minimum bachelor's degree, preferably in Health Services or Business or a related field from an accredited 4-year college or university. - Minimum 5+ years insurance experience required, preferably health insurance experience in the self-insured plan arena. - Required licensures, professional certifications, and/or Board certifications as applicable. - Strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams. - Ability to manage multiple simultaneous initiatives including continuous evaluation and re-ordering of priorities as business needs dictate. - Experience with distributed (offshore and remote) teams. - Experience with working across multiple teams. - Experience with Scaled Agile Framework (SAFe). - Knowledge of Healthcare industry and understanding all major workflows associated with the healthcare claim processing is beneficial. - Communication (oral, written and listening), project management, analytic, organization, interpersonal, prioritization, multi-tasking, initiating, communication, problem-solving, planning, and technical skills. - Ability to be detail-oriented, while keeping the entire vision in mind. - Ability to establish strong working relationships with teams and client relationships. - Demonstrate commitment to excellent customer service and follow-through. - Ability to effectively present information and respond to questions from internal and external customers. - Ability to be flexible and creative in problem solving. - Ability to anticipate business needs and think with a business owner mind-set. - Ability to adhere to corporate work ethic standards. - Ability to facilitate teams and client relationships to satisfy needs and identify improvements. - Ability to develop strong relationships with all levels of management. - Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier, and telephone. Requirements - Develop a team focused on customer success management and revenue retention, which will involve healthcare data analytics support and data structure consultation. - Cultivate product vision and prioritize roadmaps among various key stakeholders, to find new opportunities to better serve the marketplace. - Participate in the decision-making process for product enhancements and new features to ensure alignment with various user personas. - Participate in product design and product management and execute on the vision. - Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement. - Strive to reduce churn and drive new business growth. - Sustain business growth and profitability by maximizing value through innovative products, streamlined processes, and strategic client relationships. - May participate in analyzing client data, providing consultative insight. - Manage and resolve escalated client requests and complaints, to assist team members' development. - Collaborate, coordinate, and communicate across disciplines and departments. - Ensure compliance with HIPAA regulations and requirements. - Demonstrate Company's Core Competencies and values held within. - Please note due to the exposure of PHI sensitive data -- this role is considered to be a High-Risk Role. - The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned, as necessary. Benefits - Medical, dental and vision coverage with low deductible & copay. - Life insurance. - Short and long-term disability. - Paid Parental Leave. - 401(k) + match. - Employee Stock Purchase Plan. - Generous Paid Time Off – accrued based on years of service. - 10 paid company holidays. - Tuition reimbursement. - Flexible Spending Account. - Employee Assistance Program. - Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits.