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CardWorks

CardWorks is a leading credit and payments company, and a people-centric, compliance-focused organization.

Technical Writer II, Support Operations

Technical WriterTechnical WriterFull TimeRemoteSeniorTeam 1,001-5,000Since 1987H1B SponsorCompany SiteLinkedIn

Location

Florida + 1 moreAll locations: Florida | Pennsylvania

Posted

12 days ago

Salary

0

Seniority

Senior

English

Job Description

Technical Writer II, Support Operations

CardWorks

• Support technical writing needs to facilitate daily business activities • Develop, document, and update existing policies and procedures to adapt to a growing business • Gather, collate, and organize all technical material to build comprehensive reports for various levels of management within the CardWorks organization • Provide current documentation, revision histories, and tracking information to support Audit activities • Ensure highest levels of accuracy, quality and effectiveness while scribing technical documents • Create QA checklists / run books for use by technical teams to facilitate improved and accurate job performance • Review documentation and provide editorial feedback to ensure format, style, voice, and clarity guidelines are met

Job Requirements

  • Capture meeting minutes and document action items
  • Support technical writing needs to facilitate daily business activities
  • Develop, document, and update existing policies and procedures to adapt to a growing business
  • Gather, collate, and organize all technical material to build comprehensive reports for various levels of management within the CardWorks organization
  • Provide current documentation, revision histories, and tracking information to support Audit activities
  • Support warehousing of all documents, reports, and artifacts
  • Ensure highest levels of accuracy, quality and effectiveness while scribing technical documents
  • Create QA checklists / run books for use by technical teams to facilitate improved and accurate job performance
  • Provide run decks minutes, action items, deliverables, and artifacts for all projects regardless of lifecycle stage, as needed
  • Update templates
  • Review documentation and provide editorial feedback to ensure format, style, voice, and clarity guidelines are met
  • Work with SMEs to research, gather, and document process and procedures for the Technical Operations group
  • Verify accuracy of documentation
  • Maintain revision history and document repository

Benefits

  • Medical, Dental, and Vision (plus much more)
  • 401(k) Plan with Company Match
  • Short- & Long-Term Disability
  • Wellness Programs
  • Group Life and AD&D Insurance
  • Paid Vacation, Sick Days and bank Holidays
  • Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

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