• Lead and manage projects and parts of larger projects from initiation to completion, ensuring objectives are met within scope, time, and budget. • Develop and maintain detailed project plans, including timelines, milestones, risk management strategies, and resource allocation. • Coordinate with cross-functional teams, stakeholders, and external vendors to ensure seamless project execution. • Monitor project progress, proactively addressing any issues or roadblocks. • Uphold project management best practices and company standards, ensuring comprehensive documentation. • Prepare detailed reports and presentations for senior management and stakeholders. • Oversee vendor integration projects, including data mapping, business use case definition, and business function mapping. • Manage the full lifecycle of vendor integration, from initial business requirements and vendor selection to implementation and business model integration. • Perform in-depth analysis of business processes, systems, and user needs to identify improvement opportunities. • Elicit, document, and manage business requirements through interviews, workshops, and data analysis. • Develop functional specifications, process diagrams, and use cases for communication with technical teams. • Collaborate with stakeholders to define project scope, objectives, and deliverables. • Evaluate and recommend solutions that align with business goals and objectives. • Contribute to data governance practices to define and improve data lineage, processes, accuracy, and cataloging. • Utilize data analysis and automation tools such as Power BI, SQL, VBA and Excel to support business teams in creating data-driven solutions.

• Partner with Solutions Consultants and the senior team to support sales opportunities and strategic customer engagements • Translate discovery inputs into structured analyses, including: Pricing models, Cost structures, ROI and outcome-based business cases • Gather and synthesize data from cross-functional partners (Sales, Operations, Finance, etc.) to inform solution design and pricing • Build and maintain detailed financial models in Excel or Google Sheets to support complex deal structures • Develop clear, data-driven narratives and recommendations to support solution strategy decisions • Contribute to the creation of customer-facing materials, including proposals and executive presentations • Support service design decisions by analyzing operational inputs (e.g., volumes, handle times, staffing assumptions) • Identify opportunities to improve tools, templates, and processes that support scalable and efficient pricing and analysis • Leverage AI tools to accelerate analysis, improve output quality, and drive innovation in how the Solutions team operates

Role Description The Business Analyst & CRM (Salesforce) plays a critical role in driving the execution of Sonova Mexico’s pricing strategy while ensuring full visibility of commercial performance through robust KPI tracking and analytics. This role serves as the functional owner of Salesforce, supporting data integrity, system optimization, and enabling data-driven decision-making across the commercial organization. This position is essential to strengthening operational excellence, improving profitability, and supporting sustainable market share growth. - Monitor and analyze performance of customer-tier pricing strategies across segments - Analyze sales volumes, pricing, margins, discount behavior, and customer trends - Produce recurring and ad-hoc executive reports for leadership - Identify risks, deviations, and opportunities to improve profitability and competitiveness - Support automation of pricing rules in SAP and Salesforce - Act as the internal Product Owner for Salesforce - Ensure data quality, system usage, and continuous CRM optimization - Build dashboards, reports, and workflows to support Sales and Management teams - Lead user training, adoption initiatives, and system enhancements - Track KPIs including customer volume, discount levels, contract compliance, and financial performance - Prepare monthly and quarterly performance summaries and insights - Partner with Sales teams to support pricing strategy execution and customer negotiations - Collaborate cross-functionally with Marketing, Finance, Operations, and IT teams Qualifications - Bachelor’s degree in Business Administration, Industrial Engineering, Economics, Finance, Information Systems, or related field - Strong Salesforce experience including dashboards, reporting, and automation - Advanced Excel skills; Power BI or similar tools preferred - Strong understanding of commercial processes and pricing strategies - Ability to analyze large datasets and translate insights into actionable recommendations - Advanced English proficiency - Strong analytical thinking, attention to detail, and problem-solving skills - Excellent communication and ability to influence cross-functional teams - A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Benefits - Benefits in accordance with the Federal Labor Law (LFT) - Savings fund (Fondo de Ahorro) Company Description At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

• Map and document end-to-end delivery processes (last-mile, card/document delivery, courier management, exception flows) • Translate operational and business requirements into structured product specifications: user stories, process flows, acceptance criteria • Work closely with product managers, tech leads, and operations to ensure requirements are complete, unambiguous, and implementable • Maintain and update process documentation as the platform evolves • Support UAT: prepare test cases, validate that built features match defined requirements • Identify process gaps and inefficiencies; propose structured improvements • Assist in regulatory and compliance documentation where delivery operations intersect with BSP requirements