• Create and maintain close relationships with key stakeholders • Take responsibility for analyzing system complexities, product/service use cases, and organizing detailed specifications • Involved in all project stages, from discovery to post-implementation support • Be a trusted advisor to clients and backlog owner, creating detailed requirements • Estimate work with the team, lead ceremonies, track scope progress vs. time consumed • Proactively report and raise issues, providing recommendations to the product team. • Open to continuous learning from senior professionals and interacting with other work cells.

• As a Business Analyst, you create and maintain close relationships with key stakeholders. • You will take responsibility for analyzing system complexities, product/service use cases. • Being involved in all project stages, ensuring collaboration between business, strategy, experience design, and technology. • As a trusted advisor to clients, you will be the backlog owner, creating detailed requirements. • Responsible for estimating work with the team, leading ceremonies, tracking scope progress vs. time consumed, proactively reporting and raising issues, providing recommendations to the product team.

Role Description The Order Management Associate supports the end-to-end execution of customer material orders for large-scale infrastructure environments, including ISP networks, edge deployments, and major enterprise customers. This role is responsible for managing high volumes of complex orders while working closely with internal teams and global partners to ensure accurate fulfillment, timely delivery, and compliance with customer and regulatory requirements. Success in this position requires strong communication, attention to detail, and the ability to navigate operational complexity across multiple stakeholders and geographies. Key Responsibilities - Order Execution & Customer Support - Manage the full lifecycle of customer material orders from intake through delivery and closure. - Process, validate, and track purchase orders, shipments, and fulfillment activities. - Serve as a primary contact for customer order inquiries, updates, and issue resolution. - Global Partner & Stakeholder Coordination - Collaborate with suppliers, logistics providers, and internal teams across regions and time zones. - Coordinate order requirements with cross-functional partners including procurement, operations, engineering, finance, and customer teams. - Support large infrastructure customers, including hyperscalers and global service providers. - Compliance & Operational Accuracy - Ensure all orders adhere to contractual terms, export/import requirements, and internal compliance standards. - Maintain accurate documentation and audit-ready records. - Support resolution of order exceptions, escalations, and compliance-related issues. - High-Volume Order Management - Handle large order volumes with speed and precision while meeting service-level expectations. - Identify recurring fulfillment challenges and recommend process improvements. - Support reporting on order performance, delivery accuracy, and customer satisfaction metrics. Qualifications - Associate or Bachelor’s degree in Supply Chain, Business, Operations, or related field (or equivalent experience). - 2+ years of experience in order management, logistics, supply chain operations, or customer fulfillment. - Experience working in fast-paced, high-volume operational environments. - Strong written and verbal communication skills with the ability to work across global teams. - Exceptional attention to detail, organization, and prioritization skills. Requirements - Experience supporting ISP infrastructure, edge deployments, or large enterprise/hyperscale customers. - Familiarity with ERP and order management systems (Jira, Sage/X3, Odoo). - Knowledge of compliance requirements such as export controls, customs processes, or regulated materials handling. - Ability to manage competing priorities and escalate risks proactively. Benefits - The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. - Additional factors considered in extending an offer include responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. Company Description EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

• Monitor, maintain and evolve credit policies (origination and ongoing customer lifecycle management), including filters, rules and decision-engine calibrations. • Monitor key credit-cycle metrics such as approval rates, delinquency, losses, return/profitability, cohorts, policy stability and decision quality. • Develop and run tests to challenge current policies (experiments and incremental changes), covering the full end-to-end workflow: • hypothesis definition and test design • alignment with stakeholders (Credit, Data Science, Product, Engineering, Ops) • specification for implementation and production deployment • monitoring, result analysis and recommendation • definition of rollout, guardrails and follow-up plan • Act directly in origination decisions: approve/decline, limit setting and pricing. • Support the development and evolution of models, bringing business perspective to help prioritize, set objectives and evaluate performance in partnership with the Data Science team (e.g., features, performance analyses, validations, monitoring and iteration). • Produce analyses and materials that support decision-making (dashboards, deep dives, post-mortems), communicating clearly to both technical and business audiences.