Job Closed

This listing is no longer active.

Operations and Service Optimisation Manager

Location

Australia

Posted

15 days ago

Salary

$18.6K / year

Seniority

Lead

No structured requirement data.

Job Description

Operations and Service Optimisation Manager

SANE

Role Description An exciting opportunity to work with a leading digital mental health, adding value with your leadership and change management skills! - Permanent, Full-time - Fully remote – Sydney or Melbourne preferred - Not For Profit Salary packaging & benefits – package up to $18,550 per year! - Opportunity to make an impact on the lives of individuals affected by complex mental health, grief and loss issues About the role: The Operations and Service Optimisation Manager leads and oversees the design and implementation of a Services master roster and quarterly optimisation plans, as well as managing operational requirements and performance reporting for SANE’s digital psychosocial support services (RecoveryClub). Operating in a dynamic digital-first environment with services operating 24/7, the Operations and Service Optimisation Manager leads an operation team and is responsible for modelling and optimisation of safe, effective and supportive Service Delivery processes and operations. This hands-on leadership role requires practical and strategic thinking and is deeply ingrained in the services and digital teams to uplift day to day operations and support innovation. Key responsibilities of this role include, but are not limited to: - Strategic Development & Partnerships - Develop and implement optimisation plans, partnering with Digital & Innovation to improve systems, reduce admin load, and enhance staff experience - Manage third-party partnerships and lead transition to a 24/7 internal operating model with consistent support and escalation pathways - Oversee integration of new service streams and lead workforce scheduling optimisation - Provide data-driven insights, reporting, and operational input to support strategic planning and pilot program implementation - Operational Management - Oversee day-to-day service operations, ensuring continuity, workforce optimisation, safety, and effective demand management - Design and maintain master rostering, workforce planning, and operational procedures aligned to budgets and service targets - Manage recruitment, leave, contracts, invoicing, and compliance with NSQDMH standards - Support system upgrades, organisational change, and develop operational guidance and training resources - Manage a team that oversees a volunteer workforce and service - Lead with best practice, ensuring a high performing team - Quality & Safety - Monitor service performance, workforce risks, and digital safety, escalating issues with clear mitigation actions - Drive continuous improvement by identifying operational friction points and enhancing reporting capabilities with the Data team Qualifications - Practical, approachable and hands-on leader - Strategic thinker with a strong focus on innovation, customer experience, and omni-channel service delivery - Extensive experience leading contact centres, digital transformation, and operational optimisation - Strong financial acumen, including modelling, budgeting, and delivering on KPIs - Excellent communication and relationship-building skills, with a collaborative and supportive leadership style - Proven change management and stakeholder engagement capability, influencing across diverse teams - Continuous improvement mindset with high attention to detail and a proactive approach to learning - Resilient and outcomes-focused, balancing participant needs with service delivery goals and performance targets Requirements - Tertiary qualifications in Operations Management or equivalent - 5+ years’ experience in senior operations leadership - 2+ years’ experience in a team management role - Strong expertise in contact centre platforms (WFM, telephony, CRM) and workforce planning, including rostering, budgeting, and performance reporting - Advanced business analysis capability, using operational data to drive system, process optimisation, and implementation - Proven stakeholder engagement and change management experience, with ability to influence across all levels - Demonstrated success in delivering projects, improving operations, and developing procedures, training, and high-performing teams Benefits - A friendly and collaborative environment - Full remote work, with the opportunity to come into a Melbourne or Sydney based office - Additional week of leave after 12 months of service - Additional days of Cultural and Ceremonial Leave per year How to apply To apply, please submit your resume and cover letter by 29 May addressing the criteria below: - What qualifications do you have to support your application? - How many years of experience do you have in Operational Management? - How many years’ experience do you have leading a team? - What systems have you previously used? - Do you have the right to work in Australia? - Would you require any reasonable adjustments during the recruitment process? Please note: all SANE Employees are required to complete compliance checks including a National Police Check and Working with Children’s Check before start date.

Related Categories

Related Job Pages

More Manager Jobs

Staff RN

Recuriting 4 U

Recruiting 4 U, Why we have top talent we train them in BLS, ACLS, ASLS, premium Healthcare providers such as, Physician, PA, RN, LPN, when you need.

Manager15 days ago

Role Description - Develop long-horizon health-admin tasks with deterministic rubrics to evaluate agent performance against verifiable ground truth. - Build scenarios in Records and Visits, Medications and Labs, and Payer and Documentation to ensure accurate and structured outputs. - Evaluate medical timelines, medication schedules, and insurance appeals for consistency with ground-truth data and known outcomes. - Collaborate with AI labs to enhance agent evaluations in personal health navigation. - Work independently and asynchronously to meet deadlines and improve task quality and throughput. Qualifications - 3+ years as an RN, patient advocate, MA, or in a similar health-literate role. - Expertise in insurance appeals, payer navigation, lab result interpretation, medication management, or patient portal workflows. - Comfortable with creating and interpreting personal health artifacts like timelines and symptom logs. - Strong written communication skills to articulate reasoning and encode it into deterministic rubrics. Requirements - Application Process (Takes 20–30 mins to complete) - Upload resume - AI interview based on your resume - Submit form Benefits - N/A Company Description Recruiting 4 U, Why we have top talent we train them in BLS, ACLS, ASLS, premium Healthcare providers such as, Physician, PA, RN, LPN, when you need.

United States
Job Closed
Veeam Software logo

Employee Engagement Manager – 1 year contract

Veeam Software

Your Single Backup and Data Management Platform for Cloud, Virtual and Physical

Manager15 days ago
ContractRemoteTeam 1,001-5,000Since 2006H1B Sponsor

• Develop and Execute Engagement Strategies: Design and implement programs, initiatives, and activities that elevate employee engagement and morale, aligned with our mission, values, and business objectives. Manage planning, budgeting, communication, stakeholder management, and measurement of impact. • Employee Listening & Insights: Contribute to the design and execution of end-to-end employee feedback programs (e.g., surveys, focus groups, sentiment analysis) to measure employee experience and culture. Analyze data and feedback to inform actionable recommendations, driving accountability and continuous improvement. Partner with analytics teams to deliver real-time, stakeholder-first reporting and insights for data-driven decision-making. Report on key employee experience metrics and present findings to leadership. • Continuous Improvement & Innovation: Stay ahead of industry trends and best practices, boldly experimenting and learning quickly from outcomes to continuously elevate employee engagement. Pilot and implement new tools and processes that enhance satisfaction, retention, and innovation. • Culture Champions Community Management Experience: Develop and lead our Culture Champion program to cultivate our desired culture, ensuring it evolves with the organization’s growth and changing needs. • Event Planning Support: Support our community on how to organize employee events, support recognition programs, team-building activities, and wellness initiatives that foster community and connection. • Stakeholder Collaboration: Partner with HR, IT, Facilities, and business leaders to deliver integrated employee experience solutions. Serve as a trusted advisor and ambassador for employee experience, embodying our values and driving impactful results.

Romania
CapIntel logo

Product Delivery Manager

CapIntel

We're an investment sales platform for wealth enterprises and professionals. Sign up for free and grow your practice!

Manager15 days ago
Full TimeRemoteTeam 51-200Since 2019H1B No Sponsor

• Lead client onboarding: Gather requirements, understand client goals, and design tailored solutions using existing features or enhancements. • Manage implementation lifecycle: Oversee end-to-end onboarding with developers and designers, removing bottlenecks and ensuring timely, seamless delivery. • Serve as client liaison: Act as the primary contact during onboarding, managing communication, requirements, and escalations, while partnering with Customer Success Managers to strengthen relationships. • Own project scope: Manage contracts (SOWs, Order Forms) and ensure enterprise configurations integrate successfully with client systems. • Advance platform usability: Partner with product teams to identify and implement UX/UI improvements informed by client feedback and usage metrics. • Drive continuous improvement: Champion enhancements that align the platform with evolving client and business needs.

Canada
$100K - $140K / year
Nestle logo

Territory Manager

Nestle

Nestlé: Good food, Good life | Nestlé Global

Manager15 days ago
TemporaryRemoteTeam 5,001-10,000H1B Sponsor

Title: Territory Manager 12-month contract (GTA West & Waterloo) Location: Canada Job Description: Position Snapshot Business area: Nestlé Health Science Remote in the Field Position Location: GTA West & Waterloo Region (Brampton, Oakville, Milton, Guelph, Kitchener, Waterloo, Woodstock, and Stratford) What to Expect: At Nestlé Health Science, you will be part of our Medical Nutrition team, which provides evidence-based nutritional solutions to support patients throughout their care journey. In this role, you will collaborate with healthcare professionals to enhance nutritional status and improve patient outcomes while selling our offerings, which include enteral tube feeding, oral nutritional supplements, and specialized formulas for both adults and children, addressing conditions such as malnutrition and digestive disorders. This position reports to the Regional Business Manager. This is an existing vacancy. A day in the life: You will be responsible for driving growth and deliver on lead measures and sales targets through the effective selling of Nestlé Health Science products to Healthcare Professionals within the Acute, Community and Long-Term Care channels. The territory you will be managing is GTA West & Waterloo Region (Brampton, Oakville, Milton, Guelph, Kitchener, Waterloo, Woodstock, and Stratford) • Achieve sales targets by identifying needs and promoting Nestlé Health Science products in a professional, effective manner while maintaining awareness of the competitive products and marketplace activities. • Analysis of account level sales data to highlight trends, opportunities and risks, and develop selling strategies to respond appropriately with both existing accounts and new customers where appropriate. • Develop territory level business plans that align with the overall business and effectively execute against plans to achieve sales targets both individually and within your team. • Purposeful execution to meet key performance indicators (KPIs) and lead measures that will drive sustainable, profitable sales growth. • Maximize impactful, sales-focused customer interactions via multiple call channels (face-to-face, MS Teams, & phone) that result in sustainable, profitable sales in partnership with the account through shared accountability and clear action. • Maintain a customer database to record customer information, call activity, actions, follow-ups etc • Active participation in meetings, events and conferences with appropriate follow-up. • Driven analysis and strategic planning through customer mapping focused on key decision-makers and influencers. Role Requirements • Minimum of 2 years of direct sales or relevant business experience, ideally within the Pharmaceutical and or healthcare industry • Post secondary education in Nutrition, Life Science, Business or equivalent experience. • Registered Dietitian an asset but not required. • Polished professional having excellent communication and presentation skills • Computer literacy and expertise in Microsoft Office applications Word, Excel, PowerPoint and ability to present recommendations to healthcare professionals • Excellent leadership abilities, fostering collaboration and strong interpersonal skills • Valid full driver’s license and safe driving record is required. Open to frequently travel within the assigned territory. • Creative approach, to develop innovative solutions to customers • Ability to identify customer and patient needs to influence and deliver efficient business outcomes. Benefits At Nestlé Canada, we are committed to transparency and fairness in our compensation and job posting practices. This position offers a competitive salary within the range specified, aligned with our commitment to equitable pay practices. • Base Salary Range: $90,000.00 CAD to $98,000.00 CAD + Sales Bonus Eligibility • Excellent training and development programs as well as opportunities to grow within the company  • Up to 50% off – Nespresso Coffee Machine, Capsules and accessories  • Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)  • Additional discounts on a variety of products and services offered by our preferred vendors and partnerships  What you need to know We will be considering applicants as they apply, so please don’t delay in submitting your application. Nestlé Canada is an equal-opportunity employer. The principles of diversity, equity, inclusion, and accessibility are vital to how we operate. We strive to foster a respectful and supportive environment where individuals feel valued and empowered to contribute and succeed. If you are invited to participate in the recruitment process and require any accommodation, please inform Human Resources. Nestlé will work with you to ensure full participation. #LI-Remote #NestleSJ #LI-SB1

ON + 1 moreAll locations: ON | Canada
$90K - $98K / year