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Team Manager II

ManagerManagerFull TimeRemoteMid LevelTeam 10,001+Since 1855H1B SponsorCompany SiteLinkedIn

Location

New Jersey

Posted

21 days ago

Salary

$61.9K - $92.6K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Team Manager II

TD

• Manages a team of service/sales representatives • Provides overall direction, corporate vision, and communication to assigned Colleagues in the Contact Center • Provides day to day team leadership and work direction to ensure effective operations • Monitors calls and assigned team activities to ensure productivity standards are met • Participates in the selection, placement, and training of new staff members • Develops, assesses, and evaluates Colleague performance • Coaches Colleagues to develop a solid knowledge of products and services • Resolves escalated Customer issues • Leads a team and oversees complex or diverse operations or a functional area

Job Requirements

  • Bachelor's degree or progressive work experience
  • 2+ years' related experience
  • Prior leadership experience or progressive responsible Contact Center/Bank experience
  • Ability to coach and mentor others
  • Strong ability to successfully balance competing priorities in a fast-paced environment
  • Strong analytical skills with ability to identify problems and implement solutions
  • Strong communication skills, both verbal and written with ability to successfully influence others
  • Excellent Customer service and computer skills
  • Must be available to work flexible hours determined by the needs of the department which may include weekends, nights, and holidays
  • Cross trained in a variety of queues within USCC preferred

Benefits

  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
  • Banking benefits and discounts
  • Career development opportunities
  • Reward and recognition programs

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