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Team Manager II
Location
New Jersey
Posted
21 days ago
Salary
$61.9K - $92.6K / year
Seniority
Mid Level
Job Description
Team Manager II
TD
• Manages a team of service/sales representatives • Provides overall direction, corporate vision, and communication to assigned Colleagues in the Contact Center • Provides day to day team leadership and work direction to ensure effective operations • Monitors calls and assigned team activities to ensure productivity standards are met • Participates in the selection, placement, and training of new staff members • Develops, assesses, and evaluates Colleague performance • Coaches Colleagues to develop a solid knowledge of products and services • Resolves escalated Customer issues • Leads a team and oversees complex or diverse operations or a functional area
Job Requirements
- Bachelor's degree or progressive work experience
- 2+ years' related experience
- Prior leadership experience or progressive responsible Contact Center/Bank experience
- Ability to coach and mentor others
- Strong ability to successfully balance competing priorities in a fast-paced environment
- Strong analytical skills with ability to identify problems and implement solutions
- Strong communication skills, both verbal and written with ability to successfully influence others
- Excellent Customer service and computer skills
- Must be available to work flexible hours determined by the needs of the department which may include weekends, nights, and holidays
- Cross trained in a variety of queues within USCC preferred
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development opportunities
- Reward and recognition programs
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