Title: Contract Operations & Strategic Enablement Manager Location: Remote (United States) Department: Strategy/ Operations Job Description: Who You Are - Detail-oriented. You thrive in environments where precision and follow-through matter - Operationally minded. You enjoy building structure, improving workflows, and driving consistency - Strong negotiator. You can confidently manage contract discussions while balancing business objectives and risk considerations - Collaborative. You work seamlessly across Legal, Business Development, Security, Operations, Compliance, Finance, and Technology teams - Process-oriented. You proactively identify inefficiencies and implement scalable improvements - Customer obsessed. You understand that responsiveness and professionalism directly impact client experience - Problem solver. You anticipate blockers and drive solutions before they become issues - Communicative. You have outstanding written and verbal communication skills - Adaptable. You are comfortable managing competing priorities in a rapidly evolving environment - Anti-status quo. You don’t just wish things were done differently; you act on it - Empathetic. You exercise empathy and patience toward everyone you interact with What You’ll Do Manage Contracting & Commercial Documentation - Own the coordination, review, negotiation, and execution of customer and partner agreements - Lead contract negotiations in collaboration with internal stakeholders and external counterparties - Manage contract redlines and version control while ensuring timely execution - Partner with Legal, Finance, Security, and Business Development teams to resolve contractual and compliance issues - Maintain organized contract documentation and ensure accurate tracking of obligations, approvals, and renewal timelines - Identify opportunities to streamline contracting workflows and improve operational efficiency Coordinate Due Diligence & RFP/RFI Responses - Own and coordinate customer due diligence requests across security, compliance, operational, financial, and technical domains - Manage the intake, coordination, and completion of RFPs, RFIs, and security questionnaires - Serve as the central point of coordination between internal subject matter experts and external stakeholders - Ensure responses are accurate, consistent, timely, and aligned with Reserv standards - Maintain and continuously improve repositories of standard responses, documentation, and supporting materials - Identify recurring themes and recommend process or documentation improvements to enhance future response efficiency - Work with marketing teams to develop proposal presentations using Reserv’s style and brand guidelines - Support tool creation and technology enhancement to automate and streamline response production Drive Post-Sale Operational Readiness - Partner closely with Business Development and Operations teams to coordinate pre-onboarding standard work and support seamless transitions from signed agreement to onboarding readiness - Track key implementation milestones, dependencies, and deliverables - Support internal documentation and workflow standardization efforts to improve scalability and consistency - Act as a cross-functional liaison to help remove blockers and drive execution across teams What You Bring Experience - Bachelor’s degree required - 7+ years of relevant professional experience in contract management, legal operations, commercial operations, vendor management, account operations, or related fields - Demonstrated experience negotiating commercial contracts and managing complex agreement workflows - Experience coordinating cross-functional due diligence efforts, RFPs, RFIs, or security questionnaires - Proven ability to manage multiple complex projects and stakeholders simultaneously - Experience working in insurance, SaaS, fintech, insurtech, or other highly regulated industries strongly preferred Knowledge & Skills - Strong understanding of commercial contract structures, negotiation processes, and operational risk considerations - Experience working in insurance operations, claims administration, or regulatory compliance frameworks - Exceptional organizational skills and attention to detail - Ability to coordinate and drive alignment across multiple internal teams - Excellent written communication skills with experience drafting and editing professional business responses - Strong project management and workflow coordination capabilities - Ability to prioritize effectively and operate independently in fast-paced environments - Proficiency with contract management systems, CRM platforms, and collaboration tools - Strong judgment, professionalism, and problem-solving skills Nice to Have - Experience supporting enterprise sales or strategic partnerships functions - Experience building scalable operational processes in high-growth organizations - Professional certifications related to contracts, legal operations, project management, or procurement Benefits of Reserv Employment - Generous health-insurance package with nationwide coverage, vision, & dental - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! - Competitive base salary with performance bonus opportunity - Opportunity to be a foundational member of a critical operational function with significant upside as Reserv scales - Foster a culture of empathy, transparency, and empowerment in a remote-first environment Why This Role Matters This role sits at the intersection of commercial execution and operational excellence. You will help ensure that contracts move efficiently, customer diligence requests are handled seamlessly, and internal teams are aligned and prepared to deliver exceptional outcomes post-sale. Your ability to coordinate across functions, negotiate effectively, and improve operational processes will directly contribute to Reserv’s growth and scalability. Travel: Up to 10-15% for team meetings, customer engagements, and industry events At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you! Interested in building your career at Reserv?

Role Description The Feasibility Manager bridges Prolerity's clinical trial feasibility function with commercial strategy, retaining full responsibility for executing accurate and timely network feasibility assessments while identifying site opportunities and growth potential beyond the scope of initial requests. Partnering closely with Business Development and Site Operations, this individual develops comprehensive proposals that drive net new business, increase deal size, and position Prolerity to win trials within our therapeutic areas of focus. Key Responsibilities - Applies strong business acumen to evaluate feasibility requests beyond face value, identifying site opportunities and untapped potential not immediately apparent in initial submissions. - Partners closely with Business Development to build cohesive, integrated site strategies that expand scope, strengthen client relationships, and increase overall deal size. - Transforms standard feasibility requests into comprehensive proposals that drive net new business (NNB) and contribute measurably to organizational revenue goals. - Thinks strategically about site selection and network positioning, proactively identifying opportunities to expand study footprints in alignment with customer objectives. - Serves as a bridge between operational feasibility and commercial strategy, ensuring proposals reflect both scientific rigor and business growth opportunities. - Demonstrates a consultative approach with customers, positioning site recommendations as solutions that address both current needs and future pipeline potential. - Executes effective, accurate network feasibility assessments and delivers company and site data that positions Prolerity to be awarded trials within therapeutic areas of focus. - Collaborates with the Business Development and Site Operations teams to ensure Feasibility Questionnaire responses are realistic, optimized, and timely. - Conducts timely centralized follow-up and maintains excellent proactive communication with trial Sponsors and Prolerity Site Operations/sites regarding project status. - Enters study opportunities and maintains key data in the Devana platform, supporting visibility, predictability, potential randomizations, forecasting, and other key performance measures. - Creates files and uploads appropriate documents to designated repositories and platforms. - Maintains proficiency and current knowledge of therapeutic area expectations relevant to Prolerity's customers. - Complies with all federal and local regulatory requirements as well as company policies and standard operating procedures. - Meets or exceeds goals set for lead generation milestones, feasibility completions, and conversions. - Collaborates with Prolerity teams involved in the Study Start-Up process. - Travels to other sites within the network, and to industry events or sponsor meetings as needed. Additional Responsibilities This job description covers the primary duties of the Business Development & Feasibility Specialist, but additional tasks may arise as necessary. These may include supporting additional feasibility operations, handling special projects, and addressing evolving needs within the company. Flexibility in adapting to new challenges and contributing to the overall success of Prolerity is essential. Success In This Role Looks Like - New sponsor leads and trial opportunities are actively identified and introduced into the business pipeline on a consistent basis. - Feasibility Questionnaire responses are submitted on time, are accurate, and consistently position Prolerity competitively for trial awards. - Outreach and relationship-building activities reflect a professional understanding of the clinical research landscape and Prolerity's therapeutic focus areas. - Sponsor communications are proactive, timely, and professionally executed. - Lead generation milestones and feasibility conversion goals are consistently met or exceeded, supporting both study success and Prolerity's long-term business growth. Qualifications - Strong verbal and written communication skills for both internal collaboration and external sponsor and partner outreach. - Demonstrated interest in and aptitude for lead generation, outreach, and relationship building within the clinical research or healthcare industry. - High level of organization, accuracy, and attention to detail in managing feasibility projects and business development activities. - Proficient in office software and digital platforms, including the Devana platform. - Demonstrated understanding of therapeutic area requirements and clinical trial expectations. - Ability to manage competing priorities effectively to meet deadlines and achieve goals. - Willingness to adapt to evolving project and business development needs.

Role Description We are seeking a driven and organized Client Experience Manager to oversee client communications, coordinate service details, and ensure every interaction reflects a smooth, professional, and high-quality experience. This fully remote position is ideal for someone who thrives behind the scenes, enjoys managing moving parts, and takes ownership of client satisfaction from start to finish. This role is well suited for self-motivated individuals who can work independently while leveraging structured systems, tools, and training provided. If you're proactive, dependable, and confident managing workflows in a remote environment, this opportunity offers flexibility and long-term growth potential. - Oversee ongoing client communications and service workflows - Ensure timely follow-ups, confirmations, and status updates - Coordinate scheduling, documentation, and client requests with accuracy - Proactively identify and resolve issues to maintain a seamless experience - Maintain detailed records and contribute to workflow improvements - Deliver consistent, professional support throughout the client journey Qualifications - Strong communication, organization, and problem-solving skills - Client service, account management, or customer-facing experience preferred (not required) - Ability to work independently while utilizing provided systems and resources - Detail-oriented, reliable, and deadline-driven - Tech-comfortable and adaptable to new platforms - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Benefits - 100% remote flexibility - Structured onboarding and ongoing support - Clear processes and systems provided - Growth opportunities within a supportive, team-focused environment

• Serve as the primary internal subject matter expert on U.S. Government, DoD, and VA acquisition and contracting processes as they relate to medical software and medical informatics solutions. • Maintain a thorough understanding of vendor qualification requirements to sell to DoD and VA (e.g., registrations, representations and certifications, cybersecurity and information assurance requirements, and other eligibility criteria). • Own the end‑to‑end process for submitting, updating, and maintaining the company’s pricing and product data (including DINPACS price books) with the DLA and other designated Government systems or contract vehicles, in partnership with Finance and Sales Operations. • Review solicitations, RFIs, and RFPs for Government opportunities and coordinate internal responses related to pricing, terms and conditions, compliance statements, and operational impacts. • Develop, maintain, and continuously improve internal processes, checklists, and standard operating procedures for Government business, including CLIN structure, MOD handling, and other contract administration tasks. • Support and track ATO‑related activities for implementation of software solutions at DoD and VA facilities, coordinating with internal technical, security, and implementation teams to ensure required documentation and milestones are met. • Coordinate and track Contract Line Item Numbers (CLINs), contract modifications (MODs), options, and task orders across relevant Government contracts, ensuring accurate configuration, pricing, and billing data. • Collaborate with HR, Legal, and Operations to ensure resource‑related requirements (e.g., Status of Forces Agreement (SOFA)–related conditions, site access, background checks, training or certification mandates) are understood and integrated into staffing and deployment plans. • Partner with Sales, Legal, Product Management, Implementation, and Customer Support to ensure contractual requirements are understood and fulfilled throughout the solution lifecycle. • Monitor applicable regulations, policies, and guidance related to Government acquisition, health IT, cybersecurity, and data protection, and communicate relevant changes to stakeholders. • Assist in contract negotiations with Government customers and prime contractors, in coordination with Legal and executive leadership, to ensure terms are commercially reasonable and operationally feasible. • Maintain accurate, organized records of contracts, modifications, price lists, approvals, and related correspondence in accordance with company policy and applicable regulations. • Prepare reports and dashboards on pipeline, contract status, pricing updates, and key milestones for leadership and cross‑functional partners. • Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations and standards.