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Director of Client Success Growth Programs
Location
United States
Posted
28 days ago
Salary
$98.1K - $178.4K / year
Seniority
Lead
No structured requirement data.
Job Description
Director of Client Success Growth Programs
Claritev
Role Description The Director of Client Success is an empowered leader with deep knowledge of business and client needs, assisting the VP in curating product visions and roadmaps while collaborating with various agile teams from end-to-end to produce meaningful products. This role manages a team of Analytic Advisors to build strategies to retain and grow the customer base, while leveraging interactions to identify and solve for whitespace. Qualifications - Minimum bachelor's degree, preferably in Health Services or Business or a related field from an accredited 4-year college or university. - Minimum 5+ years insurance experience required, preferably health insurance experience in the self-insured plan arena. - Required licensures, professional certifications, and/or Board certifications as applicable. - Strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams. - Ability to manage multiple simultaneous initiatives including continuous evaluation and re-ordering of priorities as business needs dictate. - Experience with distributed (offshore and remote) teams. - Experience with working across multiple teams. - Experience with Scaled Agile Framework (SAFe). - Knowledge of Healthcare industry and understanding all major workflows associated with the healthcare claim processing is beneficial. - Communication (oral, written and listening), project management, analytic, organization, interpersonal, prioritization, multi-tasking, initiating, communication, problem-solving, planning, and technical skills. - Ability to be detail-oriented, while keeping the entire vision in mind. - Ability to establish strong working relationships with teams and client relationships. - Demonstrate commitment to excellent customer service and follow-through. - Ability to effectively present information and respond to questions from internal and external customers. - Ability to be flexible and creative in problem solving. - Ability to anticipate business needs and think with a business owner mind-set. - Ability to adhere to corporate work ethic standards. - Ability to facilitate teams and client relationships to satisfy needs and identify improvements. - Ability to develop strong relationships with all levels of management. - Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier, and telephone. Requirements - Develop a team focused on customer success management and revenue retention, which will involve healthcare data analytics support and data structure consultation. - Cultivate product vision and prioritize roadmaps among various key stakeholders, to find new opportunities to better serve the marketplace. - Participate in the decision-making process for product enhancements and new features to ensure alignment with various user personas. - Participate in product design and product management and execute on the vision. - Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement. - Strive to reduce churn and drive new business growth. - Sustain business growth and profitability by maximizing value through innovative products, streamlined processes, and strategic client relationships. - May participate in analyzing client data, providing consultative insight. - Manage and resolve escalated client requests and complaints, to assist team members' development. - Collaborate, coordinate, and communicate across disciplines and departments. - Ensure compliance with HIPAA regulations and requirements. - Demonstrate Company's Core Competencies and values held within. - Please note due to the exposure of PHI sensitive data -- this role is considered to be a High-Risk Role. - The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned, as necessary. Benefits - Medical, dental and vision coverage with low deductible & copay. - Life insurance. - Short and long-term disability. - Paid Parental Leave. - 401(k) + match. - Employee Stock Purchase Plan. - Generous Paid Time Off – accrued based on years of service. - 10 paid company holidays. - Tuition reimbursement. - Flexible Spending Account. - Employee Assistance Program. - Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits.
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