• You will work on a variety of impactful customer technical Big Data projects which may include building reference architectures, how-to's and production grade MVPs • Guide strategic customers as they implement transformational big data projects, 3rd party migrations, including end-to-end design, build and deployment of industry-leading big data and AI applications • Consult on architecture and design; bootstrap or implement strategic customer projects which leads to a customers' successful understanding, evaluation and adoption of Databricks. • Work with Engineering and Databricks Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues.

• Work alongside the Payments Advisor throughout the entire sales cycle process • Translate business requirements to internal and external implementation teams • Conduct and validate process and needs assessments • Manage and drive the dissemination of client insights and competitive information • Maintain industry knowledge and expert status • Collaborate with internal and external/vendor partners • Join Payments Sales Advisors in discussions with prospects or clients • Manage the sales pipeline for assigned segments/industry verticals • Share and implement best practices across the KeyBank sales organization

• As a Sr. Solutions Consultant, you will be responsible for leading the technical and solution-oriented aspects of our sales process. • You will partner with Account Executives to deeply understand customer needs, demonstrate Titan’s AI platform capabilities, and guide prospects through discovery, evaluation, and technical validation. • Own end-to-end pre-sales process including: • Conducting detailed discovery sessions to understand customer technical, product, and operational requirements • Preparing and delivering tailored product demonstrations and technical presentations aligned to customer needs • Acting as the trusted product and solution expert throughout the sales cycle • Articulating the business and technical value of Titan’s platform clearly and credibly to both technical and non-technical audiences • Collaborating closely with Account Executives to develop winning strategies and move opportunities through technical stages to secure the Technical Win. • Partnering with Product, Engineering, and Customer Success to ensure a seamless handoff from pre-sales to post-sales delivery • Gathering and communicating product feedback from prospects to inform roadmap and positioning • Contributing to technical win rates and helping drive revenue growth through strong solution alignment

• Lead technical pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops • Design comprehensive contact center architectures leveraging the Five9 platform capabilities to meet customer requirements • Collaborate with sales teams and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements • Create detailed solution architectures and technical documentation for complex customer environments • Stay current with Five9 features, product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers • Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.