Role Description We are seeking a driven and organized Client Experience Manager to oversee client communications, coordinate service details, and ensure every interaction reflects a smooth, professional, and high-quality experience. This fully remote position is ideal for someone who thrives behind the scenes, enjoys managing moving parts, and takes ownership of client satisfaction from start to finish. This role is well suited for self-motivated individuals who can work independently while leveraging structured systems, tools, and training provided. If you're proactive, dependable, and confident managing workflows in a remote environment, this opportunity offers flexibility and long-term growth potential. - Oversee ongoing client communications and service workflows - Ensure timely follow-ups, confirmations, and status updates - Coordinate scheduling, documentation, and client requests with accuracy - Proactively identify and resolve issues to maintain a seamless experience - Maintain detailed records and contribute to workflow improvements - Deliver consistent, professional support throughout the client journey Qualifications - Strong communication, organization, and problem-solving skills - Client service, account management, or customer-facing experience preferred (not required) - Ability to work independently while utilizing provided systems and resources - Detail-oriented, reliable, and deadline-driven - Tech-comfortable and adaptable to new platforms - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Benefits - 100% remote flexibility - Structured onboarding and ongoing support - Clear processes and systems provided - Growth opportunities within a supportive, team-focused environment

• Serve as the primary internal subject matter expert on U.S. Government, DoD, and VA acquisition and contracting processes as they relate to medical software and medical informatics solutions. • Maintain a thorough understanding of vendor qualification requirements to sell to DoD and VA (e.g., registrations, representations and certifications, cybersecurity and information assurance requirements, and other eligibility criteria). • Own the end‑to‑end process for submitting, updating, and maintaining the company’s pricing and product data (including DINPACS price books) with the DLA and other designated Government systems or contract vehicles, in partnership with Finance and Sales Operations. • Review solicitations, RFIs, and RFPs for Government opportunities and coordinate internal responses related to pricing, terms and conditions, compliance statements, and operational impacts. • Develop, maintain, and continuously improve internal processes, checklists, and standard operating procedures for Government business, including CLIN structure, MOD handling, and other contract administration tasks. • Support and track ATO‑related activities for implementation of software solutions at DoD and VA facilities, coordinating with internal technical, security, and implementation teams to ensure required documentation and milestones are met. • Coordinate and track Contract Line Item Numbers (CLINs), contract modifications (MODs), options, and task orders across relevant Government contracts, ensuring accurate configuration, pricing, and billing data. • Collaborate with HR, Legal, and Operations to ensure resource‑related requirements (e.g., Status of Forces Agreement (SOFA)–related conditions, site access, background checks, training or certification mandates) are understood and integrated into staffing and deployment plans. • Partner with Sales, Legal, Product Management, Implementation, and Customer Support to ensure contractual requirements are understood and fulfilled throughout the solution lifecycle. • Monitor applicable regulations, policies, and guidance related to Government acquisition, health IT, cybersecurity, and data protection, and communicate relevant changes to stakeholders. • Assist in contract negotiations with Government customers and prime contractors, in coordination with Legal and executive leadership, to ensure terms are commercially reasonable and operationally feasible. • Maintain accurate, organized records of contracts, modifications, price lists, approvals, and related correspondence in accordance with company policy and applicable regulations. • Prepare reports and dashboards on pipeline, contract status, pricing updates, and key milestones for leadership and cross‑functional partners. • Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations and standards.

Role Description The specialty sales force is primarily responsible for driving demand for the product assigned by reinforcing the product brand and Takeda value. The Specialty Business Manager – IBD will be required to demonstrate excellence in developing and applying business processes that lead to the achievement of sales goals and objectives. - Support account on-boarding, including education and procedures. - Engage in clinical selling activities, including delivering the clinical value proposition and advancing customers across a brand belief continuum. - Support initial clinical educational support and in-service for medical staff (infusion procedures, etc.). - Coordinate and support clinical education opportunities and programs for HCPs, such as peer-to-peer discussions. - Conduct account management activities within smaller, less complex GI practices, clinics, and independent physician offices. - Attain sales goals and objectives by delivering specialty product volume and other key metrics in the assigned Territory. - Utilize discretion and judgment to execute the franchise and company brand strategy and tactics within the assigned customer segment. - Establish professional working relationships with Health Care Providers, decision makers, support staff, and influencers. - Develop and deliver a targeted sales message based on accurate clinical information. - Execute marketing strategies at the local level, leveraging resources appropriately. - Build customer engagement by identifying and cultivating relationships with key decision makers. - Present complex clinical and business information on Takeda's specialty products and services. - Develop and implement medical education opportunities and sponsor programs. - Strategically manage all allocated resources provided, including financial/budgets, managed markets, and medical affairs. Qualifications - Bachelors degree – BA/BS. - 3+ years of successful selling experience in pharmaceutical, biotech, or medical device and/or relevant clinical or industry experience; OR 2+ years of successful selling experience at Takeda, with 5 years’ experience preferred. - Demonstrated business and strategic planning skills. - Strong collaboration skills and success working in teams. - Demonstrated understanding of managed care landscape. - Strong verbal, influencing, presentation, and written communication skills. - Reside within or close proximity to assigned geography. Requirements - Experience with injectable/infused IBD (Inflammatory Bowel Disorder) products. - Experience with managing and communicating complex reimbursement issues. - Biological product launch experience. - Experience in calling on Gastroenterologists. - Experience discussing therapeutic strategies to inform and influence decision makers. - Experience developing and applying clinical and business expertise. - Experience executing marketing strategies at the local level. - Minimum of 5 years’ direct selling experience to healthcare professionals in the pharmaceutical, biotech, device, or healthcare industry. Training Requirements - This position and continued employment is contingent upon the employee successfully passing mandatory product training. - During the training period, the employee will be classified as a non-exempt employee and will be eligible for overtime. - The training period will consist of live instruction, independent study, role play, and other training-related activities. - After successful passage of the mandatory product training examinations, the employee will be transitioned to exempt status. Travel Requirements - Ability to drive and/or fly to meetings and client sites. - Some overnight travel required – 25-50%, depending on geographic assignment. Benefits - U.S. Hourly Wage Range: $63.51 - $87.31. - U.S. based employees may be eligible for short-term incentives. - Medical, dental, vision insurance. - 401(k) plan and company match. - Short-term and long-term disability coverage. - Basic life insurance. - Tuition reimbursement program. - Paid volunteer time off. - Company holidays and well-being benefits. - Up to 80 hours of sick time per calendar year. - New hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws.

Role Description Do you seize opportunities to drive change that improve processes, products, and services? At Nationwide, Pension Risk Transfer (PRT) is a growing business where we value team members who are great communicators, forward thinking, and have the drive to continuously improve and grow with us. If you would thrive in an environment like this, where you’ll build relationships and solve business challenges, too, we want to hear from you! As a Transition Consultant- Pension Risk Transfer, you’ll be part of a team responsible for new client onboarding and operations, as well as evolving our tools and processes and engaging with our technology partners. We’ll count on you for the management of activities within the business by processing and coordinating work with plan sponsors/brokers and Third-Party Administrators (TPAs) for contract administration and check-writing services. You will collaborate with internal matrix partners such as Finance, Treasury, Technology, Legal, and Compliance. Key Responsibilities - Serves as the responsible and accountable point of contact for new clients transferring their pension obligations and participants to Nationwide, building relationships with Plan Sponsors and Brokers, and leading Nationwide efforts with TPAs and matrix partners to ensure a seamless installation process and timely execution of key deliverables. - Drives Nationwide processes that include delivery on contract language, data optimization during new sales and ongoing administration, monitors and initiates communication of changes and coordinates approvals between Nationwide and its TPAs. - Supports PRT efforts in achieving annual sales goals, including management of milestones for requests for proposal (RFPs), confirming administrative service capabilities, and supporting new contract creation. - Ensures TPAs are delivering expected results in accordance with service level agreements (SLAs) and through participation in regular governance meetings with TPAs to review performance and other key performance indicators (KPIs). - Creates and supports the regular compliance and auditing program in partnership with Corporate Compliance. Supports and directs TPAs in remediation of formal complaints and other issues. - Conducts regular reviews of existing processes, SLAs and KPIs to ensure alignment with best practice and reports back on results to Director, Operations. - Delivers end results or operating processes between internal matrix partners (e.g., Actuary, Accounting, Corporate Escheat, Finance, Legal and Technology) including receipt and booking of new deal premium, suspense account reconciliation, and deemed abandoned and unclaimed property processing. - Monitors, executes, and influences timely and efficient execution of the PRT business. Updates Nationwide leadership on business performance, risk points and improvement opportunities. Manages work within budget. - Supports various internal and external business oversight processes including internal and external audit, Financial Reporting Controls (FRC) audits and departments of insurance inquiries. - May perform other responsibilities as assigned. Qualifications - Undergraduate degree in Business Administration or related field. Graduate degree preferred. - Typically, seven or more years of relevant defined benefit experience, preferably in PRT business. - Knowledge of PRT and/or pension industry to help Nationwide build the business. - Other criteria, including leadership skills, competencies and experiences may take precedence. Job Conditions - Overtime Eligibility: Not eligible (Exempt) - Working Conditions: Normal office environment. Benefits - Medical/dental/vision - Life insurance - Short and long term disability coverage - Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date - Nine paid holidays - 8 hours of Lifetime paid time off - 8 hours of Unity Day paid time off - 401(k) with company match - Company-paid pension plan - Business casual attire - And more.