Role Description As the Segment Manager you will own and execute the corporate sales strategy for the Federal Government Segment, with full accountability for revenue growth and market expansion. This role is responsible for driving aggressive, profitable growth by strengthening strategic customer relationships and securing new, high-value business opportunities. - Lead the development and execution of segment strategies, negotiate complex agreements, and collaborate cross-functionally to deliver sustained results. - Accelerate revenue within existing accounts while building a robust pipeline of new customers through targeted direct and indirect sales initiatives. - Champion the full Mazzella product and service portfolio to increase account penetration, drive adoption, and expand brand influence - ensuring measurable sales pull-through at the branch level. - Expanding and maximizing the national customer base is critical to achieving segment growth objectives and long-term enterprise success. - The Federal Government Segment includes direct federal agency customers, government prime contractors, and associated procurement vehicles. - Preferred locations include the Norfolk and Virginia Beach, VA areas, as well as Baltimore, MD and the greater Washington, DC metropolitan area. Requirements - Identify, pursue, and close high-value growth opportunities driving meaningful incremental annual revenue across national and key regional accounts. - Develop and execute strategic growth plans for federal government agencies, including DoD (Navy, Army, DLA), DoE, Government Prime Contractors and the Army Corps of Engineers. - Monitor federal budgets, procurement trends, and policy changes to anticipate and capitalize on market opportunities. - Build and maintain relationships with executive-level decision-makers and key influencers. - Analyze customer needs, purchasing behaviors, and existing supplier relationships to uncover new business opportunities. - Clearly articulate and present the company's value proposition to prospects and customers. - Negotiate master service agreements aligned with company pricing, margin, and commercial objectives. - Navigate federal procurement processes, including GSA schedules and SAM.gov requirements. - Ensure compliance with all applicable federal regulations, including FAR, DFARS, and Buy American provisions. - Oversee customer contracts to ensure compliance, performance, and long-term value creation. - Lead, manage, and train internal teams on government compliance, contract execution, and customer program requirements. - Partner with Branch Managers, Operations, and other internal stakeholders to execute programs across assigned regions. - Collaborate with leadership and Corporate Marketing to support segment-specific initiatives. - Conduct joint sales calls with federal customers, branches, and key prospects; significant travel is required to support segment growth. - Serve as the primary executive point of contact for assigned accounts, ensuring consistent and high-quality engagement. - Maintain post-implementation relationships to drive customer retention and account expansion. - Lead and support quarterly business reviews with customers and internal stakeholders. - Prepare and present customer proposals and contracts, including program structure, revenue forecasts, and margin expectations. - Deliver quarterly sales results aligned with approved growth objectives. - Maintain accurate pipeline reporting and provide regular updates on wins, losses, and strategic initiatives. - Perform additional duties as required to support overall business objectives. Successful Behaviors - Business Developer - Strategic Thinking & Execution - Continuous Improver - Effective Communicator - Has Integrity - Has Mechanical Aptitude - Planner/Organizer - Relationship Builder - Results Driver

Role Description We are seeking a driven and organized Client Experience Manager to oversee client communications, coordinate service details, and ensure every interaction reflects a smooth, professional, and high-quality experience. This fully remote position is ideal for someone who thrives behind the scenes, enjoys managing moving parts, and takes ownership of client satisfaction from start to finish. This role is well suited for self-motivated individuals who can work independently while leveraging structured systems, tools, and training provided. If you're proactive, dependable, and confident managing workflows in a remote environment, this opportunity offers flexibility and long-term growth potential. - Oversee ongoing client communications and service workflows - Ensure timely follow-ups, confirmations, and status updates - Coordinate scheduling, documentation, and client requests with accuracy - Proactively identify and resolve issues to maintain a seamless experience - Maintain detailed records and contribute to workflow improvements - Deliver consistent, professional support throughout the client journey Qualifications - Strong communication, organization, and problem-solving skills - Client service, account management, or customer-facing experience preferred (not required) - Ability to work independently while utilizing provided systems and resources - Detail-oriented, reliable, and deadline-driven - Tech-comfortable and adaptable to new platforms - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Benefits - 100% remote flexibility - Structured onboarding and ongoing support - Clear processes and systems provided - Growth opportunities within a supportive, team-focused environment

• Serve as the primary internal subject matter expert on U.S. Government, DoD, and VA acquisition and contracting processes as they relate to medical software and medical informatics solutions. • Maintain a thorough understanding of vendor qualification requirements to sell to DoD and VA (e.g., registrations, representations and certifications, cybersecurity and information assurance requirements, and other eligibility criteria). • Own the end‑to‑end process for submitting, updating, and maintaining the company’s pricing and product data (including DINPACS price books) with the DLA and other designated Government systems or contract vehicles, in partnership with Finance and Sales Operations. • Review solicitations, RFIs, and RFPs for Government opportunities and coordinate internal responses related to pricing, terms and conditions, compliance statements, and operational impacts. • Develop, maintain, and continuously improve internal processes, checklists, and standard operating procedures for Government business, including CLIN structure, MOD handling, and other contract administration tasks. • Support and track ATO‑related activities for implementation of software solutions at DoD and VA facilities, coordinating with internal technical, security, and implementation teams to ensure required documentation and milestones are met. • Coordinate and track Contract Line Item Numbers (CLINs), contract modifications (MODs), options, and task orders across relevant Government contracts, ensuring accurate configuration, pricing, and billing data. • Collaborate with HR, Legal, and Operations to ensure resource‑related requirements (e.g., Status of Forces Agreement (SOFA)–related conditions, site access, background checks, training or certification mandates) are understood and integrated into staffing and deployment plans. • Partner with Sales, Legal, Product Management, Implementation, and Customer Support to ensure contractual requirements are understood and fulfilled throughout the solution lifecycle. • Monitor applicable regulations, policies, and guidance related to Government acquisition, health IT, cybersecurity, and data protection, and communicate relevant changes to stakeholders. • Assist in contract negotiations with Government customers and prime contractors, in coordination with Legal and executive leadership, to ensure terms are commercially reasonable and operationally feasible. • Maintain accurate, organized records of contracts, modifications, price lists, approvals, and related correspondence in accordance with company policy and applicable regulations. • Prepare reports and dashboards on pipeline, contract status, pricing updates, and key milestones for leadership and cross‑functional partners. • Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations and standards.

Role Description The specialty sales force is primarily responsible for driving demand for the product assigned by reinforcing the product brand and Takeda value. The Specialty Business Manager – IBD will be required to demonstrate excellence in developing and applying business processes that lead to the achievement of sales goals and objectives. - Support account on-boarding, including education and procedures. - Engage in clinical selling activities, including delivering the clinical value proposition and advancing customers across a brand belief continuum. - Support initial clinical educational support and in-service for medical staff (infusion procedures, etc.). - Coordinate and support clinical education opportunities and programs for HCPs, such as peer-to-peer discussions. - Conduct account management activities within smaller, less complex GI practices, clinics, and independent physician offices. - Attain sales goals and objectives by delivering specialty product volume and other key metrics in the assigned Territory. - Utilize discretion and judgment to execute the franchise and company brand strategy and tactics within the assigned customer segment. - Establish professional working relationships with Health Care Providers, decision makers, support staff, and influencers. - Develop and deliver a targeted sales message based on accurate clinical information. - Execute marketing strategies at the local level, leveraging resources appropriately. - Build customer engagement by identifying and cultivating relationships with key decision makers. - Present complex clinical and business information on Takeda's specialty products and services. - Develop and implement medical education opportunities and sponsor programs. - Strategically manage all allocated resources provided, including financial/budgets, managed markets, and medical affairs. Qualifications - Bachelors degree – BA/BS. - 3+ years of successful selling experience in pharmaceutical, biotech, or medical device and/or relevant clinical or industry experience; OR 2+ years of successful selling experience at Takeda, with 5 years’ experience preferred. - Demonstrated business and strategic planning skills. - Strong collaboration skills and success working in teams. - Demonstrated understanding of managed care landscape. - Strong verbal, influencing, presentation, and written communication skills. - Reside within or close proximity to assigned geography. Requirements - Experience with injectable/infused IBD (Inflammatory Bowel Disorder) products. - Experience with managing and communicating complex reimbursement issues. - Biological product launch experience. - Experience in calling on Gastroenterologists. - Experience discussing therapeutic strategies to inform and influence decision makers. - Experience developing and applying clinical and business expertise. - Experience executing marketing strategies at the local level. - Minimum of 5 years’ direct selling experience to healthcare professionals in the pharmaceutical, biotech, device, or healthcare industry. Training Requirements - This position and continued employment is contingent upon the employee successfully passing mandatory product training. - During the training period, the employee will be classified as a non-exempt employee and will be eligible for overtime. - The training period will consist of live instruction, independent study, role play, and other training-related activities. - After successful passage of the mandatory product training examinations, the employee will be transitioned to exempt status. Travel Requirements - Ability to drive and/or fly to meetings and client sites. - Some overnight travel required – 25-50%, depending on geographic assignment. Benefits - U.S. Hourly Wage Range: $63.51 - $87.31. - U.S. based employees may be eligible for short-term incentives. - Medical, dental, vision insurance. - 401(k) plan and company match. - Short-term and long-term disability coverage. - Basic life insurance. - Tuition reimbursement program. - Paid volunteer time off. - Company holidays and well-being benefits. - Up to 80 hours of sick time per calendar year. - New hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws.