Title: Salesforce BA/Admin Location: Remote Full Time Altus Experienced Altus Commercial Receivables is America’s #1 B2B commercial collections firm, specializing in global accounts receivable management and debt recovery. With over 30 years of experience, Altus combines cutting-edge technology—including its proprietary platform built on Salesforce—with a vast international network of certified professionals. Headquartered in New Orleans, Altus serves clients across 66 countries, helping businesses streamline their credit-to-cash cycle with unmatched security, compliance, and performance. Altus is seeking a Salesforce BA/Admin to own our Salesforce environment end-to-end configuration, automation, data, and continuous improvement. You'll sit at the center of Business and Development teams, translating what stakeholders need into secure, maintainable Salesforce solutions. You'll work across Sales, Operations, Finance, and IT on Service & Sales Cloud and related capabilities. This role is a natural fit for someone with a Business Analyst or Project/Program Manager background who has grown deep into Salesforce comfortable running requirements sessions one hour and building flows the next. About You You think in terms of users and outcomes, not just tickets. You're disciplined about change control and documentation because you've seen what happens without them. You can push back on a bad request, scope a good one, and ship the result. You're comfortable being the single point of accountability for the platform. What You'll Do Platform administration and configuration · Build and maintain objects, fields, layouts, record types, validation rules, flows, approvals, and dynamic forms. · Manage profiles, permission sets, roles, and sharing rules to enforce least-privilege access. · Run releases across sandboxes and production change sets or DevOps tooling, regression, and post-deploy validation. Data management and quality: · Own data hygiene: dedupe, validation, standardization, and ongoing monitoring. · Run imports, exports, and corrections using Data Loader and approved tools. · Establish governance, naming conventions, and a data dictionary for key objects and fields. Automation, integrations, and monitoring: · Design and maintain Flow-based automation with auditability and control built in. · Partner with internal teams and vendors on integration requirements, field mappings, and error handling (APIs, middleware, managed packages). · Monitor platform health, adoption, and limits; triage issues and coordinate with Salesforce Support and IT. Stakeholder partnership and support: · Be the primary point of contact for Salesforce requests intake, refine, and prioritize with business owners. · Provide Tier 2/3 support: troubleshoot, find root cause, and ship durable fixes under change control. · Deliver end-user training, release notes, and runbooks that stay current. Required Qualifications: · 5+ years as a Salesforce Administrator in a production environment. · Strong configuration and automation chops: objects, security model, Flow, validation rules, approvals, data management. · Reports and dashboards — able to turn business questions into reliable metrics. · Experience supporting integrations and managed packages end-to-end. · Working knowledge of security, privacy, and access controls in regulated environments; comfortable with audit and compliance requests. · Demonstrated ability to manage a backlog, write clear user stories, and run UAT and regression testing. · Salesforce Administrator Certification (ADM 201), or able to obtain within a defined timeframe. · Bachelor's in Information Systems, Business, Computer Science, or related field — or equivalent practical experience. Preferred Qualifications: · Prior Business Analyst or Project/Program Manager experience — this role bridges Business and Development, and that background translates directly. · Salesforce experience in financial services or another regulated industry (banking, lending, insurance, payments). · Additional Salesforce certifications (Advanced Administrator, Platform App Builder). · DevOps and release-management tooling (Copado, Gearset) and structured release practices. · Familiarity with SOX, SOC 2, PCI, or similar control frameworks. Compensation and Benefits: - $100,000 - $120,000 per year (DOE) - Benefit package with health, dental, vision, life and disability coverage options - 401(k) retirement plan option with company matching - Generous paid time off policy - start with 18 days per year - Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice - Remote Position We look forward to you joining our team! We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

• Administer, maintain and support Salesforce (Sales and Service Cloud), ensuring systems are reliable, secure and meet service expectations. • Design and deliver enhancements including automation, reports and new functionality. • Act as a bridge between business stakeholders and technology, translating requirements into effective solutions. • Monitor, troubleshoot and resolve issues, contributing to continuous service improvement. • Work within change and release processes to ensure safe and controlled system updates. • Support users and promote best practice to improve adoption and user experience.

• Realizar o mapeamento de requisitos funcionais e não funcionais em colaboração com stakeholders; • Escrever histórias de usuários claras e concisas, garantindo alinhamento com as expectativas de negócio; • Facilitar reuniões de levantamento de requisitos e workshops com as partes interessadas; • Analisar e documentar processos de negócios, identificando oportunidades de melhoria; • Trabalhar em estreita colaboração com a equipe de desenvolvimento para garantir a compreensão e implementação adequada dos requisitos; • Conduzir revisões e validações de requisitos com as partes interessadas.

Role Description The Salesforce Analyst is responsible for the daily support and maintenance of BioIVT’s Salesforce environment. General responsibilities include: - Ticket management - System configuration - End-user training - Data governance across Salesforce CRM and integrated systems This role also contributes to new projects and system enhancements, ensuring alignment with business goals and data integrity standards. This position will ensure compliance with: - Environmental Health and Safety (EHS) policies - State Departments of Health - Good Documentation Practices (GDP) - Good Laboratory Practice (GLP) - Good Manufacturing Practices (GMP) - Good Clinical Practices (GCP) - Standard Operating Procedures (SOPs) - EMEA and FDA Guidelines - General State and Country Regulations (e.g., CLIA, CAP, USP, ISO 9001, USDA regulations, HTA license, DEA and State Controlled Substance programs) Qualifications - Bachelor's degree in computer science, Information Technology, Business Administration, or related field preferred - Bachelor’s degree (B.S./B.A.) from four-year college or university; or high school graduate with five years of related experience and/or training; or equivalent combination of education and experience. Bachelor’s degree in biological or chemical science field preferred - 5+ years of experience as a Salesforce Administrator in a fast-paced environment. Life Sciences Industry experience is a plus - Strong understanding of Salesforce data model, security model, and capabilities, with experience in data management and data integration techniques - Excellent analytical and problem-solving skills, with the ability to gather requirements, prioritize tasks, and communicate effectively with stakeholders at all levels - Ability to work independently as well as part of a collaborative team environment - Experience with Salesforce Clouds (Service Cloud, Marketing Cloud) and/or Agentforce, Salesforce CPQ, other is a plus Requirements - Salesforce Certified Administrator (ADM 201) certification required - Additional certifications such as Salesforce Certified Advanced Administrator (ADM 211) or Salesforce Certified Platform App Builder (Platform Developer I) are a plus - Proficiency in a variety of computer software programs including MS Office - CRM experience - Detail-oriented and multitasking skills Benefits - Comprehensive benefit package for eligible team members, including medical, dental, vision, short-term/long-term disability, life insurance, hospital indemnity and accident insurance - Generous retirement plan with a company match - Competitive time-off policies - Collaborative environment that promotes growth from within - Company-sponsored events for the entire team Company Description BioIVT is a leading global provider of research models and value-added research services for drug discovery and development. We specialize in control and disease-state biospecimens, including human and animal tissues, cell products, blood, and other biofluids. Our unmatched portfolio of clinical specimens directly supports precision medicine research, aiming to improve patient outcomes by coupling comprehensive clinical data with donor samples. As the premier supplier of hepatic products, including hepatocytes and subcellular fractions, BioIVT enables scientists to better understand the pharmacokinetics and drug metabolism of newly discovered compounds and their effects on disease processes. By combining our technical expertise, exceptional customer service, and unparalleled access to biological specimens, BioIVT serves the research community as a trusted partner in elevating science.