Title: Group Manager - Customer Care & Operations - GM Energy Location: Warren, Michigan, United States of America Job Description: The Role: The Manager, GM Energy Customer Care & Operations leads day-to-day GM Energy Care performance (especially CSAT and TTR) with a primary focus on stabilizing and standardizing the customer care operating system&mdash;processes, playbooks, training/QA, knowledge, and partner routines&mdash;so performance is reliable and scalable as GM Energy grows. This hybrid role spans contact center operations, customer success, and CX governance. Accountability includes core metrics (CSAT, NPS, TTR, AHT, transfers, case age, VIP/EPP experience, warranty efficiency) and the operating model required to support near-term operational stability while advancing readiness for the future product portfolio and deploying targeted digital/self-serve and agent-assist improvements that measurably improve resolution and advisor effectiveness. The Manager will also work closely with Customer Transformation and support key initiatives such as customer journey development and managing the governance and feedback loop for Voice of the Customer (VOC). Mandate: Run GM Energy Care to strong, stable customer outcomes while building repeatable processes, tooling, and partner governance that scale. What You&rsquo;ll Do: Run Care Operations & Performance - Own day-to-day GM Energy Care: intake, routing, case management, escalations, and journey support from installation/commissioning through ongoing service. - Drive core KPIs: CSAT, NPS, TTR, AHT, transfer rate, case age; identify top drivers and implement countermeasures. - Operationalize strategic initiatives (future product portfolio readiness, ESS, managed installer network, self-serve/AI) into clear playbooks, roles, and SLAs. Build the Operating System (Process, Tools, Governance) - Design and maintain an integrated Care operating model: SOPs/workflows, KPI definitions, dashboards, and reporting cadence. - Establish governance rhythms (CS Ops reviews, VOC/top-issues reviews) that convert Care signals into cross-functional actions. - Ensure data hygiene and metric integrity (single source of truth) and design with clear &ldquo;what must be true&rdquo; assumptions for scale. Enable Advisors (Training, QA, Knowledge) - Own training and quality assurance for advisors: role-based curriculum, certification, scorecards, calibration, and coaching loops. - Govern the knowledge base and troubleshooting content; use case/VOC insights to keep guidance accurate, searchable, and usable. Capacity Planning, Partners, and Escalations - Partner on workforce management (forecasting, staffing, schedules) to balance service levels, cost, and advisor experience across channels and tiers. - Run the VIP/EPP and executive escalation system with clear criteria, playbooks, ownership, and response standards. - Coordinate with Warranty/Product Quality and suppliers/installer networks to improve handoffs, streamline RMA flows, SLAs, and reduce NTF/rework. Lead People & Cross-Functional Outcomes - Lead and develop people leaders/senior ICs; hire, coach, and build a customer-first culture with strong accountability and psychological safety. - Serve as the operational interface across Delivery, Operations/Analytics, Product, Quality/Warranty, call-center partners, CX Transformation and enabling functions to remove roadblocks and drive decisions. - Partner with CRM and AI/Automation teams to deploy self-serve and agent-assist capabilities; ensure new tools are integrated, trained, documented, and measured. - Support hybrid work with periodic travel and planned on-call/weekend coverage for critical escalations. Future Focus - Stabilize and standardize operations by strengthening KPI definitions and reporting, tightening intake, routing, and escalation rules, reducing aged cases and repeat contacts, and reinforcing SOPs, QA calibration, and knowledge governance. - Prepare support operations for the future product portfolio, including new offers, supplier and installer expansion, modular playbooks, tiered support, onboarding readiness, and launch preparedness. - Expand digital and AI enablement through targeted self-serve, agent-assist, and knowledge-search improvements supported by strong change management and performance measurement. - Support cross-functional execution through installer/supplier governance (SLAs, handoffs, shared-case accountability) and quality/warranty efficiency (triage, NTF/rework reduction, faster RMA cycle time). Your Skills & Abilities (Required Qualifications) - 7&ndash;8 years in customer care/contact center operations, customer success, or related roles with ownership of customer and operational KPIs (e.g., CSAT, NPS, TTR, AHT). - 4+ years leading people leaders and/or mixed teams (FTE/contractors) in a high-volume, high-complexity support environment. - Demonstrated ability to build and run scalable operating systems that connect process, technology, org design, and metrics. - Strong cross-functional influence across operations, product, quality, finance, and legal to drive change without relying on positional authority. - Able to simplify ambiguity: diagnose issues, prioritize, and implement repeatable solutions in fast-changing environments. - Experience with case management/CRM and contact center tooling plus performance reporting (e.g., Salesforce Service Cloud, OneCRM/CRM2, telephony/ACD). - Clear written/verbal communication; can translate data into insights and recommendations for leadership. - Strong people leadership: coaching, performance management and prioritization, and building engaged, resilient teams. What Can Give You a Competitive Advantage (Preferred Qualifications): - Background in Automotive/OEM care, Energy/utility, or high-growth technology/SaaS customer success. - Experience with BPO/contact center operations and/or managing external suppliers and installer networks. - Familiarity with warranty/aftersales operations, installer/field service ecosystems, and CRM/reporting tools (Salesforce/OneCRM/CRM2). - Exposure to AI, automation, or self-serve capabilities in a care or CX context (e.g., bots, agent assist, knowledge search, transcript analytics). - Experience building or refining VIP programs and executive escalation processes in complex organizations. - Prior work in management consulting, operations strategy, or systems design, with a focus on scaling operating models for next-phase growth. Leadership Characteristics The ideal candidate will be: - A systems thinker who can see end-to-end across the GM Energy customer journey and design operating models that scale. - A low-ego, high-accountability operator who balances urgency with thoughtfulness and stays calm in escalations. - Data-native, comfortable working with dashboards, metrics, and VOC data to prioritize and measure impact. - A builder, not just a maintainer, who enjoys turning complexity into structure and establishing &ldquo;the way we work.&rdquo; - An inspiring people leader who can keep teams engaged, focused, and supported in a fast-paced, high-stakes environment. - A strong collaborator and connector across GM Energy Delivery & Operations, Product, Warranty, EVC, Legal, Finance, and external partners. Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. &bull; The salary range for this role is $111,700- $174,700 from Pay Transparency Posting Salary Ranges). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. &bull; Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits: &bull; Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. NO RELOCATION #LI-LK1 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day &ndash; individually and collectively &ndash; to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Benefits Overview From day one, we're looking out for your well-being&ndash;at work and at home&ndash;so you can focus on realizing your ambitions. Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

Title: Customer Experience Banker Non NMLS remote type Office locations New Castle, PA time type Part time job requisition id R0072196 Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Duties & Responsibilities: - Providing excellent customer service and effectively resolving customer issues. - Being proficient in understanding and educating customers on consumer deposit products. - Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. - Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership. - Adhering to all operational, security, risk and regulatory policies and procedures. - Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation. - Other duties as assigned. Basic Qualifications: - High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree. Preferred Qualifications: - 1 year or more in customer service in banking, financial services or goal driven retail sales. - Cash handling skills. - Comfort with technology such as mobile services and online banking services. Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We&rsquo;re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Customer Service Representative Location: Gastonia, NC Job Description: Customer Service Representative Gastonia, NC 28056 Duration: 12+ Months Contract Pay Rate: $20 per hour on W2 We are seeking a Customer Service Representative to join a fast-paced Customer Care team supporting residential and commercial utility customers. This role is responsible for delivering exceptional customer service by handling billing inquiries, payment arrangements, service requests, account concerns, and emergency-related calls while ensuring compliance with company procedures and regulatory requirements. Key Responsibilities: - Respond to inbound customer calls professionally and efficiently - Build trust with customers by providing timely resolutions and excellent service - Assist customers with billing inquiries, payment plans, service notices, and account-related concerns - Handle difficult customer interactions and effectively de-escalate escalated situations - Support customers experiencing credit or payment difficulties and provide appropriate referrals when needed - Maintain accurate documentation and follow established processes and procedures - Utilize Customer Information Systems and Microsoft Office tools daily - Meet productivity, quality, and customer satisfaction goals - Collaborate effectively with internal teams and departments - Support emergency-related customer situations as required Required Qualifications: - Strong verbal and written communication skills - Excellent customer service, negotiation, and problem-solving abilities - Ability to work independently with minimal supervision - Proficiency with Microsoft Office applications and computer systems - Strong multitasking and time management skills - Ability to work under pressure in a fast-paced environment - Flexibility to work varying shifts, nights, weekends, and emergency schedules - Ability to successfully complete a background check and drug screening Preferred Qualifications: - 3+ years of customer service or customer contact experience - Experience handling billing, payment arrangements, or account management Work Environment: - Office-based environment - Training schedule: Monday&ndash;Friday, 8:00 AM &ndash; 5:00 PM - First 6 months onsite full-time - Potential remote work opportunity after 6 months based on performance and business needs If you are passionate about customer service and enjoy helping customers navigate challenging situations, we encourage you to apply. About Us: Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/. Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

Title: Customer Service Representative - July 2026 Start - Inbound Only Location: Tucson, AZ Remote Full Time Entry Level Job Description: Remote Inbound Call Center Representative Join a team that makes a difference! Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you! This is a fully remote opportunity! What You Can Expect from Us: - Competitive pay: $21.97/hour = $17.20/hourly rate of pay + $4.77/ hour Health and Wellness Benefit (is available up to 40 hours per week) - Rate may increase based on location and VA compliance requirements. - Remote Role: You can work from home! - Full time employment with a set Schedule that will fall between 9am-9pm Central Standard Time - Comprehensive health, dental, and vision. - Paid time off, paid sick time and 11 paid holidays - 401(k) with employer matching - Tuition assistance and employee support programs - Paid training and all equipment provided - Opportunities for advancement - Friendly, business casual work environment What You&rsquo;ll Do: - Answer incoming calls and assist customers with their questions. - Provide excellent service with a positive and understanding approach. - Document call details in our systems. - Solve problems and help customers find solutions. - Work with a variety of people and build positive relationships. - And other tasks, as needed. What You&rsquo;ll Need: - U.S. citizenship (work sponsorship not available) - Two forms of valid ID (one must be a REAL ID or U.S. passport) - Ability to obtain and pass a VA government background check - Great communication skills and a desire to help others - Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.) - Attention to detail and reliable flexibility to work solo and on a team - Preferred 1 year of call center experience - General office skills and knowledge of standard office computer equipment Machines and Equipment: The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines. Physical Activity: The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements. Working Conditions: The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required. Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS&rsquo; employee and customer data PCS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We will never ask applicants to send money, cash checks, purchase equipment, or provide payment information during the hiring or onboarding process.