Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The OpportunityAs a Senior Customer Success Manager, you will be responsible for cultivating and maintaining strong relationships with your assigned upper mid-market education accounts, ensuring high value for our customers, demonstrating ROI, and executing successful contract renewals.​ As a member of the Superhuman for Education team, your role as a Senior Customer Success Manager will be pivotal in integrating our product into larger higher-ed institutions to help solve some of their toughest challenges. You will be instrumental in building a customer success engine to maximize Superhuman’s value for our enterprise institutional customers. In this role, you will: - Own the full post-sales customer lifecycle for your assigned enterprise accounts, ensuring seamless onboarding, activation, and long-term success. - Lead renewal strategies end-to-end, including pricing proposals and contract negotiations, to drive retention and account growth. - Partner cross-functionally with Sales and Key Accounts teams to identify and execute on expansion and cross-sell opportunities. - Deliver high-impact enablement experiences by deeply understanding customer goals, training users on Superhuman’s products and features, and aligning product capabilities with organizational goals and objectives. - Conduct strategic account reviews, providing tailored insights and performance metrics to reinforce value, deepen engagement, and align on success plans. - Drive adoption and product usage through thoughtful engagement strategies, champion development, and customer education. - Leverage customer engagement data and trends to identify risks, uncover opportunities, and take proactive, data-informed actions that exceed performance targets. - Act as a consultative partner and trusted advisor, aligning Superhuman’s AI-powered solutions with each customer’s business strategy and communication goals. - Apply knowledge of AI and Large Language Models (LLMs) to help customers stay ahead of industry trends and maximize value from Superhuman’s offerings. - Build and grow strategic relationships through multithreading, identifying and nurturing champions and influencers across departments and seniority levels. - Lead effective, executive-ready customer meetings, crafting clear agendas, surfacing strategic insights, and facilitating collaborative decision-making. - Gather and synthesize customer feedback, creating meaningful feedback loops to influence Superhuman’s product roadmap and innovation priorities. - Contribute to continuous improvement initiatives by identifying gaps, streamlining processes, and supporting team-wide content and operational enhancements. - Mentor peers and share best practices, serving as a trusted resource and collaborator across the Customer Success team and broader organization. Qualifications - 5+ years of experience in Customer Success, Account Management, or a related client-facing role with Education industry customers, ideally within EdTech - Proven success managing large, strategic accounts—owning renewals, driving adoption, and exceeding retention and revenue goals. - Strong communicator with exceptional relationship-building skills and a consultative, customer-centric approach. - Comfortable working with C-level stakeholders and navigating complex organizational structures through strategic multithreading. - Analytical mindset with the ability to interpret both quantitative and qualitative data, identify trends, and act decisively. - Experience influencing cross-functional partners, including product, marketing, and engineering, to advocate for customer needs and business outcomes. - Operational excellence in tools like CRM (e.g., Salesforce) for tracking activities, pipeline, and project milestones. - Solid understanding of subscription models, including pilots, upsells, and customer lifecycle strategies. - Demonstrated fluency in English—both written and spoken—with polished communication and presentation skills. - Familiarity with the AI landscape, especially Large Language Models (LLMs), and a strong ability to translate technical concepts into business value. - Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. Compensation and BenefitsSuperhuman offers all team members competitive pay along with a benefits package encompassing the following and more: - Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) - Disability and life insurance options - 401(k) and RRSP matching - Paid parental leave - 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time - Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) - Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. The expected “On Target Earnings” (OTE) for this role are outlined below and may be modified in the future. The commission portion for this role will be 20% of the On-Target Earnings (OTE). For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. United States: Zone 1: $161,000 - $241,000 USD Zone 2: $145,000 - $217,000 USD Canada: Zone 1: $136,000 - $204,000 CAD We encourage you to applyAt Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

Role Description As a Technical CSM, you’ll go beyond just managing accounts, and become the architect of digital evolution. You will bridge the gap between business goals and technical execution, acting as a strategic consultant for our most ambitious B2B clients. Your core mission is to move customers beyond "tool adoption" and into "business transformation" by consulting on how to power mission critical workflows with monday.com’s AI platform. - Champion AI-Led Transformation: Act as the primary advisor on how clients can leverage our AI suite to automate manual workflows, generate insights, and scale their internal operations. - AI Consulting: Develop a deep sense of client trust and problem-solving first through technical aptitude and thorough, in-and-out knowledge of monday’s platform, reducing the barrier and uncertainty about how AI can exponentially improve the client’s ability to achieve their designated outcomes. - Strategic Architecture: Empower customers to connect complex business challenges with sophisticated, automated solutions within the platform. - Drive Organizational Change: Navigate client organizations to uncover high-impact opportunities for digital transformation and AI adoption. - Data-Driven Growth: Leverage behavioral data and product usage insights to develop communication strategies that drive expansion and technical maturity at scale. - High-Level Technical Enablement: Lead deep-dive consultations and technical workshops that move beyond "how-to" and focus on "how-to-scale." - Voice of the Future: Represent the technical voice of the customer to our Product and Engineering teams, influencing the roadmap for AI and integration features. - Cross-Functional Partnership: Collaborate with Consulting and Product teams to identify upsell and expansion opportunities rooted in technical solutioning. Qualifications - 3+ years of experience in B2B SaaS Customer Success, Technical Account Management, or Implementation Consulting. - Technical Literacy: You understand how APIs work, how data flows between systems, and how to troubleshoot integration logic. - AI Curiosity: A deep interest in the generative AI landscape and a proven ability to translate AI capabilities into tangible business value. - Change Management DNA: Experience guiding large organizations through software transitions or process overhauls (Transformation Management). - Executive Presence: Superb communication skills with the ability to establish technical credibility with stakeholders and C-suite executives. - Analytical Mindset: You enjoy using data to segment business books and identify the next "big win" for your clients. - Adaptability: A positive, high-energy attitude with the ability to thrive in a fast-paced, evolving technical environment. - Bonus: Prior experience in strategy consulting or a background in business process mapping. Requirements - Visa sponsorship for this role is currently not available. Benefits - Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program. - A team that values transparency and collaboration while having fun while we work. - Monthly stipends for food, wellness, and commuter/remote work. - Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops. - Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified. - We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding. - A global work environment with employees in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more.

• Manage a high-volume, diverse portfolio of 200+ accounts within the scaled segment, balancing efficiency with personalized customer engagement. • Drive renewals as a core priority, using usage data and automation to efficiently assess risk and likelihood to renew across a large book of business. • Understanding and navigating complex customer environments to uncover expansion opportunities across multiple business units and stakeholders. • Deliver a consistent, scalable customer experience across a high-volume portfolio by leveraging playbooks, automation, and data signals to proactively identify risk and expansion opportunities. • Collaborating cross-functionally with Sales, Product, and Support to elevate the customer voice and influence product direction.

• Help our customers achieve real business outcomes through the use of AI • Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors • Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, and Services budget. • Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management. • Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams. • Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary. • Monitor and report on deployment progress, customer adoption, and satisfaction metrics. • Proactively identify risks or blockers and drive resolution—escalating internally when appropriate. • Guide and document improvements for onboarding processes, playbooks, and best practices. • Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives