Founded in 2015, DocGo is a leading provider of mobile medical services and transportation, operating across 31 U.S. states and the United Kingdom, with over 5,
Workforce AI Optimization Analyst
Location
California + 1 moreAll locations: California | Missouri
Posted
19 days ago
Salary
$72K - $78K / year
Seniority
Mid Level
Job Description
Workforce AI Optimization Analyst
DocGo Inc.
• Support forecasting and staffing models by updating inputs, maintaining files, and validating trends • Build and maintain dashboards and recurring reports for WFM and staffing metrics • Help automate manual workflows across WFM (reporting, trackers, alerts, data pulls) • Support recruiting and training planning by optimizing the hiring funnel, onboarding throughput, and ramp performance • Assist with intraday and weekly workforce performance monitoring (volume vs staffing, SLA risk, schedule gaps) • Document processes and create repeatable reporting/automation playbooks • Interprets data, analyzes results, and provides insights to support data-driven decision-making for ad hoc and on-going reports • Stay up-to-date with industry technologies and frameworks to identify trends to maintain best and cutting edge practices in AI • Participate in special projects and initiatives as needed
Job Requirements
- 1–2 years of experience in workforce analytics, WFM, operations, staffing analytics, or a related role
- 1-2 years of foundational experience in AI and automation tools (e.g., using ChatGPT responsibly for drafting, summarizing, and workflow support; building simple automations with scripts, macros, or no-code tools)
- Strong Excel or Google Sheets skills (formulas, pivot tables, data cleaning)
- Comfort working with data and spotting patterns
- Experience building reports or dashboards (Power BI, Tableau, Looker, or similar is a plus)
- Curiosity and a mindset for automation (“there has to be a faster way”)
- Can provide helpful insights from dense datasets
- Creative self-starter capable of first principles thinking
- Strong interpersonal skills that can work across a highly cross-functional environment
- Excellent oral and written communication skills required
- Detail oriented and strong organizational skills
- Previous experience in a B2B SaaS start-up preferred
- Experience in healthcare is a bonus, as well as exposure to WFM concepts (forecasting, staffing, scheduling), familiarity with recruiting, onboarding, or training operations.
Benefits
- Medical, Dental, and Vision (with company contribution)
- Paid Time Off
- 401k
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