• Partner with sales and success to deliver technical presentations that explain our products and integrations for prospective and current clients. • Resolve technical issues, facilitate data migrations, and implement custom solutions using automations, etc. • Design, develop, deploy and handle customer-specific proof of concept (PoC) projects. • Build custom reports and dynamic dashboards for prospective clients' management teams. • Assist with the functional and technical elements of RFPs. • Stay current on new feature releases and maintain updated demo spaces for sales.

• Help ship a small set of deep native integrations. • Work on Microsoft 365 / Teams extensibility and Microsoft Graph integrations.

• Meets with customers following the sale to demonstrate features and functions of the software. • Completes system configuration tasks as assigned by manager. • Manages routine implementations with small-market customers. • Demonstrates well-rounded knowledge of Raptor products. • Adheres to departmental process and procedure and maintains systems of record. • Configure and customize software modules, including Visitor Management, Kiosk, Premium Volunteer, Drill Manager, Raptor Alert, Accountability, StudentSafe and SchoolPass according to client requirements. • Send recap emails to provide clients with summaries of the call, additional resources and relevant information. • Maintain accurate and up-to-date records in Salesforce, ensuring proper data entry and Chatter management and document uploads. • Conduct product configuration sessions via Teams for clients, ensuring they fully understand the features and functionality of the software modules. • Handle auxiliary tasks such as (but not limited to) CRG Maps, Imports, GeoFencing, and Drill Backdating as assigned. • Project Manage clients ensuring they are fully implemented on Visitor Management, Kiosk, and Premium Volunteer. • Other relevant tasks, as needed

• Lead architecture, design, and implementation of SAP OTC (SD/MM) solutions • Design end-to-end Order-to-Cash processes including sales order management, pricing, delivery, billing, and returns • Ensure seamless integration with SAP FI, PP/QM, and other enterprise systems • Drive process standardization, automation, and optimization of sales processes • Translate business requirements into scalable SAP SD/MM solution designs • Lead SAP S/4HANA implementation, migration, and rollout projects • Provide expertise in revenue processes, billing flows, and customer order management • Collaborate with technical teams for custom development and enhancements • Ensure high-quality delivery through testing, validation, and deployment support • Act as a client-facing advisor for OTC process improvements and best practices • Support presales activities including solution design and client presentations