• Determine primary and secondary insurance company responsibility • Review client charts to ensure accurate documentation and insurance provider responsibility • Push charts from funding system into billing system • Prepare and submit claims for portal, paper, and electronic processing to insurance companies or governmental institutions • Balance daily batches and run needed reports • Print and scan proof of deliveries for each claim • Follow up on previously billed claims as required by departmental need • Investigate and resolve billing errors and issues; rebill claims when necessary • Contact insurances for billing assistance and claim resolution • Work with collectors, cash posters, and funding team when issues arise • Alert the Manager of Funded Billing & Cash Posting of potential billing/collection issues • Update account notes to document billing actions and expected outcomes • Research and stay abreast of state, federal, and third-party funding regulations for assigned accounts ensuring billing and payment practices comply with third party payer requirements • Act as a back-up to primary, secondary, and other billers • Properly document processes so that others can reperform them • Provide training to others in the organization to help educate employees on the billing process • Perform various other tasks as assigned

• Lead the end-to-end legal billing and e Billing workflow, including invoice preparation, submission, tracking, rejections, appeals, and audits. • Ensure compliance with Outside Counsel Guidelines (OCGs), billing rules, client-specific protocols, and law firm accounting standards. • Manage submissions across multiple e Billing platforms (e.g., Legal Tracker, CounselLink, Tymetrix, Collaborati, BillingPoint, Serengeti, etc.). • Monitor and resolve invoice rejections, audit flags, deductions, and routing delays. • Coordinate with attorneys, finance teams, and client representatives for clarifications and approvals. • Lead and mentor the billing & e Billing team to ensure high accuracy, performance, and timely delivery. • Drive standardization of billing procedures and implement best practices. • Set clear KPIs, SLAs, and quality guidelines for the billing function. • Conduct regular training and upskilling of the billing team. • Serve as the primary point of contact for law firms, clients, and vendor platforms. • Work closely with client teams for resolving billing discrepancies and providing status updates. • Collaborate with operations, onboarding, and customer success teams for smooth workflow alignment. • Identify gaps in billing workflows and implement scalable, automated solutions. • Analyze billing trends, rejection patterns, and client-specific issues to drive improvements. • Prepare daily/weekly/monthly reports on billing performance, throughput, and aging. • Recommend policy updates and operational enhancements to management.

Role Description Freeman Mathis and Gary, LLP is a rapidly growing, national specialty litigation firm seeking a Litify Template Specialist to join our growing Atlanta office. The Litify Template Specialist will play a key role within our Legal Technology & Analytics team, responsible for building and managing document templates in Salesforce/Litify to support legal pleadings, workflows, and operational efficiency. The person in this role will also provide first-level support through help desk tickets and contribute to user training to ensure smooth adoption of Litify tools and processes. This position is available in our Atlanta office or in any location where FMG maintains an office. The following set of success factors describe the characteristics of those who are successful in our Firm: - Helpful, Congenial, Personable, Positive - Unpretentious, Approachable, Respectful, Team Oriented - Accountable, Takes Ownership, Corrects Mistakes - Organized, Timely, Confidential, Responsive (within 24 hours) Key Responsibilities - Create and maintain Litify templates, including merge tags and packet configurations for pleadings. - Translate attorney guidance, court rules, and practice standards into plain-language, modular templates with accuracy. - Create and maintain a living template catalog, including usage guidance, prerequisites, and change history. - Collaborate with legal staff to ensure templates meet client and court requirements. - Provide first-level help desk support for Litify users. - Assist with training sessions and maintain user tickets submitted to help desk. - Own end-to-end testing of templates before release, including data validation against sample matters, and error handling for missing or incomplete fields. - Assist in developing user guidance, quick reference materials for attorneys, paralegals, and staff on the usage of templates. - Provide day-to-day support for template-related questions, triage reported issues, and coordinate updates with leadership. - Work with the Litify team to monitor feedback, error trends, and business requirements to prioritize enhancements and retire outdated templates. - Assist with special projects and additional duties as assigned. Qualifications - Bachelor’s degree or equivalent experience required. - Certificate in Paralegal studies or similar related qualifications preferred. - A minimum of 2-5 years of paralegal experience in creation of document templates specific to litigation, personal injury, insurance defense, commercial disputes, and related to a strong working knowledge of legal documents. Requirements - Proficient in Salesforce and Docrio, with hands-on experience applying merge tags and building document templates. - Understanding of legal pleadings structure and how they are assembled within case management systems. - Strong understanding of Microsoft Word, Docrio and Docrio Edit. - Experience with Litify, File Vine or similar legal tech platforms preferred. - Strong communication and troubleshooting skills. - Ability to support training and onboarding for new users. Company Description

Role Description The Payment Processing Specialist supports high-value, complex, and multi-location merchant clients and serves as a subject matter expert for payment-related onboarding, setup, and ongoing support. This role requires a strong understanding of merchant processing services, reporting, and transaction flows, as well as the ability to work autonomously in a fast-paced environment. The Payment Processing Specialist partners closely with cross-functional teams to drive timely resolution, improve processes, and deliver an excellent client experience for sophisticated merchant clients. Essential Duties and Responsibilities - Maintain excellent and up-to-date knowledge of features, products and services and leverage this information to act quickly and make sound decisions. - Act as a primary point of contact for complex merchants, owning payment onboarding from setup through activation and providing escalated support and client education in an integrated SaaS payments environment. - Support multi-location and multi-entity clients with consolidated SaaS workflows and individual merchant accounts. - Analyze transaction behavior and merchant reports to identify root causes, trends, and potential risks. - Translate technical or processing-related issues into clear, accurate, and client-facing explanations. - Collaborate cross-functionally with internal teams to document, escalate, and resolve complex processing issues and product defects, partnering closely with Product and Engineering via Jira. - Provide guidance and support to the broader Payments Support team as needed to resolve escalated or complex cases. Qualifications - College or University Degree. - 2–4+ years of experience in merchant processing, payments operations, or financial services support. - Hands-on experience supporting complex merchants, enterprise clients, or multi-entity account structures. - Strong understanding of card processing fundamentals, including authorizations, settlement, funding, chargebacks, and fees. - Experience handling escalations and client-facing issue resolution. - Experience supporting PayFac, marketplace, or multi-entity payments models within an integrated SaaS platform, including processors such as Stripe or ProPay, is an asset. - Experience with HubSpot Service Helpdesk and Jira is considered an asset. Knowledge, Skills, and Abilities - Demonstrated ability to confidently engage with sophisticated, high-value clients. - Strong analytical skills with the ability to quickly assess complex issues and determine appropriate next steps. - Ability to work effectively in a fast-paced environment while managing multiple competing priorities. - Comfort making sound decisions with incomplete information in time-sensitive situations. - Ability to remain calm, professional, and solution-oriented during escalations. - High level of ownership and accountability for outcomes. - Excellent organizational skills and attention to detail. - Strong oral and written communication skills. - Ability to handle sensitive and confidential information with discretion. - Working knowledge of Microsoft Excel, Outlook, and Word. Benefits - Great benefits package (401k Match, Cigna for health, vision, dental, PTO, Paid Holidays...) - An outstanding collaborative work environment. - Fully Remote within North America. - We are not sponsoring visas at this time.