Role Description Freeman Mathis and Gary, LLP is a rapidly growing, national specialty litigation firm seeking a Litify Template Specialist to join our growing Atlanta office. The Litify Template Specialist will play a key role within our Legal Technology & Analytics team, responsible for building and managing document templates in Salesforce/Litify to support legal pleadings, workflows, and operational efficiency. The person in this role will also provide first-level support through help desk tickets and contribute to user training to ensure smooth adoption of Litify tools and processes. This position is available in our Atlanta office or in any location where FMG maintains an office. The following set of success factors describe the characteristics of those who are successful in our Firm: - Helpful, Congenial, Personable, Positive - Unpretentious, Approachable, Respectful, Team Oriented - Accountable, Takes Ownership, Corrects Mistakes - Organized, Timely, Confidential, Responsive (within 24 hours) Key Responsibilities - Create and maintain Litify templates, including merge tags and packet configurations for pleadings. - Translate attorney guidance, court rules, and practice standards into plain-language, modular templates with accuracy. - Create and maintain a living template catalog, including usage guidance, prerequisites, and change history. - Collaborate with legal staff to ensure templates meet client and court requirements. - Provide first-level help desk support for Litify users. - Assist with training sessions and maintain user tickets submitted to help desk. - Own end-to-end testing of templates before release, including data validation against sample matters, and error handling for missing or incomplete fields. - Assist in developing user guidance, quick reference materials for attorneys, paralegals, and staff on the usage of templates. - Provide day-to-day support for template-related questions, triage reported issues, and coordinate updates with leadership. - Work with the Litify team to monitor feedback, error trends, and business requirements to prioritize enhancements and retire outdated templates. - Assist with special projects and additional duties as assigned. Qualifications - Bachelor’s degree or equivalent experience required. - Certificate in Paralegal studies or similar related qualifications preferred. - A minimum of 2-5 years of paralegal experience in creation of document templates specific to litigation, personal injury, insurance defense, commercial disputes, and related to a strong working knowledge of legal documents. Requirements - Proficient in Salesforce and Docrio, with hands-on experience applying merge tags and building document templates. - Understanding of legal pleadings structure and how they are assembled within case management systems. - Strong understanding of Microsoft Word, Docrio and Docrio Edit. - Experience with Litify, File Vine or similar legal tech platforms preferred. - Strong communication and troubleshooting skills. - Ability to support training and onboarding for new users. Company Description

Role Description The Payment Processing Specialist supports high-value, complex, and multi-location merchant clients and serves as a subject matter expert for payment-related onboarding, setup, and ongoing support. This role requires a strong understanding of merchant processing services, reporting, and transaction flows, as well as the ability to work autonomously in a fast-paced environment. The Payment Processing Specialist partners closely with cross-functional teams to drive timely resolution, improve processes, and deliver an excellent client experience for sophisticated merchant clients. Essential Duties and Responsibilities - Maintain excellent and up-to-date knowledge of features, products and services and leverage this information to act quickly and make sound decisions. - Act as a primary point of contact for complex merchants, owning payment onboarding from setup through activation and providing escalated support and client education in an integrated SaaS payments environment. - Support multi-location and multi-entity clients with consolidated SaaS workflows and individual merchant accounts. - Analyze transaction behavior and merchant reports to identify root causes, trends, and potential risks. - Translate technical or processing-related issues into clear, accurate, and client-facing explanations. - Collaborate cross-functionally with internal teams to document, escalate, and resolve complex processing issues and product defects, partnering closely with Product and Engineering via Jira. - Provide guidance and support to the broader Payments Support team as needed to resolve escalated or complex cases. Qualifications - College or University Degree. - 2–4+ years of experience in merchant processing, payments operations, or financial services support. - Hands-on experience supporting complex merchants, enterprise clients, or multi-entity account structures. - Strong understanding of card processing fundamentals, including authorizations, settlement, funding, chargebacks, and fees. - Experience handling escalations and client-facing issue resolution. - Experience supporting PayFac, marketplace, or multi-entity payments models within an integrated SaaS platform, including processors such as Stripe or ProPay, is an asset. - Experience with HubSpot Service Helpdesk and Jira is considered an asset. Knowledge, Skills, and Abilities - Demonstrated ability to confidently engage with sophisticated, high-value clients. - Strong analytical skills with the ability to quickly assess complex issues and determine appropriate next steps. - Ability to work effectively in a fast-paced environment while managing multiple competing priorities. - Comfort making sound decisions with incomplete information in time-sensitive situations. - Ability to remain calm, professional, and solution-oriented during escalations. - High level of ownership and accountability for outcomes. - Excellent organizational skills and attention to detail. - Strong oral and written communication skills. - Ability to handle sensitive and confidential information with discretion. - Working knowledge of Microsoft Excel, Outlook, and Word. Benefits - Great benefits package (401k Match, Cigna for health, vision, dental, PTO, Paid Holidays...) - An outstanding collaborative work environment. - Fully Remote within North America. - We are not sponsoring visas at this time.

• Utilize various hospital/physician systems to verify patient, billing and claim information for accuracy • Perform compliant primary/secondary, tertiary and rebill billing functions which can include electronic, paper and portal submission to payers • Edit claims to meet and satisfy billing compliance guidelines for electronic and hardcopy submission • Respond timely to emails and telephone messages as appropriate • Communicate issues to management, including payer, system or escalated account issues • Participate and attend meetings as requested, training seminars and in-services to develop job knowledge • Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards • Enhance billing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments • Update patient demographics/insurance information in appropriate systems • Monitor claims for missing information, authorization and control numbers(ICN//DCN) • Follow guidelines for prioritization, timely filing deadlines, and notation protocols within appropriate systems • Secure needed medical documentation required or requested by third party insurance carriers • Maintain and respect the confidentiality of patient information in accordance with insurance collection guidelines and corporate policy and procedure • Perform other related duties as required

• Daily Maintenance of the Billing System • Assist in monthly bill closes • Process onboarding orders and ensure accuracy of syncing data from CT systems to billing system; apply manual charges as necessary • Refine and improve the onboarding process in SalesForce and billing system • Process MACDs; apply manual charges as required • Process catalog service conversions to migrate customers between product sets and/or product catalog versions; ensure that pricing and products are accurate and billing correctly, engaging other department resources as necessary • Process offboarding/location billing account terminations • Process contract renewals and apply updated charges in billing system as directed by inside sales; maintain updated contract term details in Salesforce. • Engage DEV to implement Customer Pricing Override entries to correct syncing/quoting issues • Attend cross functional meetings as needed • Provide project based or ad-hoc reporting as required • Assist with provisioning and billing system integration projects • Assist with billing vendor relationship • Assist with process documentation • Assist in resolving customer disputes and issues, focused on providing the best possible experience for the customer balanced against CallTower’s financial health • Ensure efficiency and effectiveness of billing processes and system operation • Engage billing system vendor to escalate and resolve system issues • Be able to approach workload in a self-directed manner, working independently and in a collaborative nature • Provide billing system navigational, informational or interpretive assistance to outside departments • Analyze monthly billing procedures and update accordingly • Back up billing manager as needed