• Develop and implement contract management strategies aligned with the broader business objectives. • Lead the drafting, review, negotiation, and execution of client and vendor contracts, including framework agreements, master service agreements, and statements of work. • Enhance the structure and governance of business unit contracting to improve consistency, clarity, and scalability. • Standardize contract templates, approval workflows, and commercial terms to reduce cycle times and risk. • Drive the automation of contract lifecycle management (CLM) processes, including intake, review, approval, execution, and renewal. • Identify opportunities to streamline contracting workflows through system enhancements and digital tools. • Partner with IT, Legal, and Procurement Operations to implement and optimize contract management systems. • Develop and generate analytics on contracting processes to support accurate quoting, improved lead times, and capacity planning. • Establish reporting dashboards and key performance indicators for department leaders, providing visibility into contract volumes, cycle times, bottlenecks, and compliance. • Use data-driven insights to recommend process improvements and support strategic decision-making. • Act as the primary commercial interface with suppliers on contractual matters. • Improve cross-department collaboration by aligning Procurement, Legal, Finance, Product, and Operations on contracting requirements and timelines. • Ensure all contracts comply with applicable laws, regulations, and internal policies. • Identify, assess, and mitigate contractual and commercial risks throughout the contract lifecycle. • Lead complex negotiations, manage variations and claims, and support dispute resolution. • Establish and maintain contracting policies, procedures, and best practices. • Provide training and guidance to business unit stakeholders on contracting processes, systems, and governance. • Support procurement governance initiatives and continuous improvement programs.

• Consultative role, partnering with internal HR customers in regular cadence meetings to align priorities and provide status on system updates • Partner with IT organization and vendor support resources on projects, enhancements and production issues • Understand the business needs of internal customers and design work flow processes and system configuration to leverage the value of the SuccessFactors tool • Efficient management and prioritization of proactive and reactive system change requests from internal HR customers • Interact with SAPs self-management tools (customer community), webinars, training sessions with experts and other customers to stay updated on new functionality, influence new features and troubleshoot system issues • Review release notes, prepare customers for new functionality and coordinate new and regression testing • Coordinate actions to fulfill system adoption goals involving customer partnership and change management activities • Ability to effectively qualify and prioritize work quickly based on standard SLAs, understanding business goals & impacts and available resources • Follow business systems analyst best practices, including requirements gathering, process mapping, meeting facilitation, task lists & timelines, documentation and test planning • Document system configurations, processes, and procedures to maintain an up-to-date knowledge base and facilitate knowledge transfer within the team • Provide training and support to end-users and administrators on SuccessFactors functionality, best practices, and troubleshooting • Able to analyze large data sets in excel and utilize common formulas/features such as (If-statements, vlookup, concatenate, pivot tables/charts) and generate a recommendation or opinion supported by data • Submit and escalate Production support tickets to ensure system uptime and continuity of key HR processes • Maintain system security and role access according to IT compliance standards

• Manage configuration, customization, and version control for Bentley platforms, including MicroStation, OpenRoads Designer, OpenBridge Designer, ConceptStation, ProjectWise, Bentley Infrastructure Cloud (BIC), iTwin/iModel services, and related tools. • Work with ProjectWise Administrators to manage workspaces, file structures, automations, and digital delivery tools supporting Transportation Engineering teams. • Develop, maintain, and improve CADD/BIM workspaces to meet DOT, municipal, and national digital delivery standards. • Integrate supporting software to facilitate project delivery across disciplines and offices. • Assess emerging digital delivery technologies and implement solutions that enhance efficiency, quality, and project outcomes. • Support and promote iTwin/iModel workflows for validation, visualization, versioning, and digital twin initiatives. • Maintain comprehensive, audit-ready documentation for configurations, release notes, and change impacts. • Act as a subject matter expert and primary escalation point for complex Bentley software issues. • Oversee all design documentation and technology standards by developing, implementing, enforcing, and managing change control processes. • Create and maintain templates, catalogs, tools, macros, configuration files, and SOPs to ensure consistent adoption across all offices and project teams. • Apply and verify DOT and municipal requirements across configurations and deliverables, and participate in QA/QC reviews to ensure compliance with models and documentation. • Collaborate with QA/QC teams, technical leads, and internal committees to promote best practices, establish guidelines, and support continuous improvement in digital delivery. • Contribute to the development of future technology and workflow strategies that align with corporate objectives. • Design, lead, and deliver training programs—including onboarding, workshops, office hours, continuing education, and playbooks—focused on MicroStation, OpenRoads, OpenBridge, ProjectWise, BIC/iTwin tools, and digital delivery best practices. • Partner with project managers and design leads to support project setup, including file structures, names, attributes, workflows, states, and rendition configurations. • Assist with applying and verifying DOT/municipal standards on active projects. • Support project teams with design, drafting, and coordination questions; help troubleshoot and resolve complex digital workflow issues. • Act as a liaison between project teams, IT, and software vendors to resolve issues and remove blockers.

• Establish, maintain, and optimize strategic relationships with third-party vendors and service providers supporting all data center systems including fire/life safety, mechanical, electrical, cabling, critical environments, and digital systems • Serve as primary point of contact for all vendors working within assigned facilities • Lead vendor performance management, business reviews, and continuous improvement initiatives • Monitor vendor compliance with contractual obligations, service level agreements, and performance standards • Track and analyze vendor performance including Work Order completion rates, response times, and quality of service • Maintain regular communication with vendors to address issues, discuss performance, and identify improvement opportunities • Verify and ensure accurate billing and invoice justification based on Corrigo system data • Process vendor payments in accordance with contractual terms and approval workflows • Develop and manage vendor CAPEX and OPEX budgets including planning for infrastructure upgrades, maintenance, repairs, and equipment replacements • Maintain approved vendor budget variance ≤ 5% in each expense category • Implement comprehensive warranty management program to track, enforce, and maximize the value of warranties on vendor-provided services and equipment • Establish and maintain centralized repository of all active warranties • Monitor warranty expiration dates and coordinate timely claims for covered repairs and replacements • Manage all aspects of vendor training to ensure familiarity with data center operations and critical systems • Provide advance training and notification to all contractors regarding the data center's critical functions and work requirements, including incident contact response lists • Ensure Data Center Work Rules are well-understood among all vendors and contractors • Coordinate vendor onboarding activities including system access setup, documentation collection, and stakeholder introductions • Maintain all vendor-related documentation including contracts, service agreements, insurance certificates, and compliance records • Ensure compliance with all regulatory laws and guidelines as they relate to vendor operations within the data center's infrastructure • Prepare and report on vendor KPIs to track performance against established targets • Provide technical input and support to facility projects and modifications involving vendors, including construction support, commissioning, and final acceptance • Oversee activities of contractors working within the data center as representatives of the facility or as tenant contractors • Develop, review, and approve vendor work efforts including Mission Critical Statements for assigned facilities and systems • Identify vendor performance issues and implement corrective action plans • Conduct regular vendor business reviews to assess performance and alignment with facility objectives • Drive continuous improvement initiatives with vendor partners and implement best practices • Directly supervise Vendor Coordinator and vendor management support staff • Build actionable and measurable career development plans for all direct reports and engage in consistent performance conversations • Alert management of vendor performance issues or building discrepancies requiring escalation.