• Resolver tareas operativas usando IA aplicada (no solo chat): análisis de información, extracción y limpieza de datos, redacción y estandarización, detección de errores, generación de reportes, creación de checklists y procedimientos. • Usar herramientas con IA para automatizar y acelerar trabajo (ejemplos): ChatGPT / GPTs, Claude, hojas de cálculo, plantillas, flujos, extensiones, asistentes, etc. • Convertir solicitudes ambiguas en acciones claras: definir qué falta, pedir datos correctos, decidir siguiente paso y documentarlo. • Garantizar calidad y trazabilidad: registrar solicitudes en ticket/tarea antes de ejecutar, dejar evidencia y cerrar correctamente. • Atención al cliente: comunicación cordial y profesional, seguimiento, minutas/evidencias cuando aplique. • Mejorar procesos continuamente: proponer mejoras (plantillas, prompts, checklists) para reducir errores y tiempo.

• Develop and maintain relationships with insurance companies • Collect payment from insurance companies on outstanding patient balances • Research and resolve problem accounts as needed • Maximize collections to achieve collection performance goals • Identify trends and perform root cause analysis on unpaid and underpaid claims • Research, appeal, and resolve claim rejections, underpayments, and denials with appropriate insurance payor • Develop and maintain positive working relationships with clinical personnel, teammates, and insurance representatives

Role Description Are you someone who naturally brings structure, clarity, and follow-through to a fast-moving business? Do you take ownership of people, processes, and priorities without waiting to be told what to do? Are you energized by supporting visionary leaders and ensuring the operations run smoothly behind the scenes? Do you communicate clearly, solve problems quickly, and keep teams aligned and moving forward? If you are a proactive, organized operator who thrives in a collaborative, high-accountability environment, we want to talk to you! Our ideal Head of Operations is: - Ownership-Oriented: You take full responsibility for outcomes, not just tasks. You step in, figure it out, and move things forward without waiting for direction. - Process & Efficiency Focused: You naturally look for better ways to operate. You build structure, refine workflows, and ensure processes are created and consistently followed. - Adaptable & Non-Rigid Communicator: You communicate with clarity and intention, both verbally and in writing, especially in a remote environment. You’re comfortable having direct, sometimes difficult conversations and adjusting your communication style to engage effectively across different cultures, generations, personalities, and experience levels. - Collaborative & Low Ego: You value every member of the team and work well in a non-hierarchical, partnership-driven environment. You lead through influence, not authority. - Emotionally Intelligent & Professional: You are aware, respectful, and composed in all interactions. You can navigate different personalities while maintaining trust and accountability. As our ideal Head of Operations, you bring a powerful blend of strategic thinking and operational excellence. You lead with integrity, hold yourself and others accountable, and take pride in driving meaningful results. You operate efficiently, always seeking smarter, more effective ways to move the business forward. With a strong process-oriented mindset, you create clarity and consistency that empower the entire team to perform at a higher level. In this role, you play a pivotal part in shaping how Markery Law operates by freeing up the founders, strengthening the foundation, and helping the firm scale with intention and confidence. Responsibilities - Operational Leadership & Execution: - Own the day-to-day operations of the firm, ensuring all functions run smoothly and efficiently. - Identify gaps, remove bottlenecks, and proactively solve operational challenges. - Translate leadership priorities into clear action plans and ensure consistent follow-through. - Act as the central point of coordination across the business, keeping work aligned and moving forward. - Process Development & Continuous Improvement: - Evaluate, build, and refine workflows across key areas of the business to improve efficiency and scalability. - Develop, implement, and maintain SOPs to ensure processes are consistently followed by the team. - Continuously identify and implement improvements to systems, tools, and overall operations. - People Operations & Team Support: - Oversee onboarding, offboarding, and the overall employee lifecycle to ensure a smooth and consistent team experience. - Support performance management, including tracking goals, reviews, and driving accountability across the team. - Manage PTO, scheduling, and team coordination while fostering a high-performing, collaborative, and accountable work environment. - Financial & Administrative Operations: - Coordinate with bookkeeping and finance to support payroll, invoicing, expense management, and overall financial operations. - Review financial reports and support budgeting, forecasting, and KPI tracking to inform leadership decision-making. - Ensure accuracy and efficiency across billing, collections, and financial workflows. - Vendor & Systems Management: - Manage relationships with external vendors and service providers. - Oversee tools and systems (e.g., Clio, CRM, internal platforms) to ensure effective use. - Research and implement new tools or vendors as needed to improve operations. - Project Management & Strategic Support: - Support firm-wide initiatives and special projects from planning through execution, ensuring alignment with business goals. - Prioritize and manage multiple initiatives across the business, maintaining momentum and focus. - Provide operational support to leadership by keeping them informed while removing them from day-to-day project details and ensuring timely completion. - Recruiting & Remote Management: - Support recruiting efforts, including sourcing, coordinating interviews, and onboarding. - Help build and maintain a strong, high-performing team aligned with company values. - Manage communication, meetings, and alignment across a fully remote team. - Ensure accountability and consistent execution across distributed team members. - Assist with marketing and business support initiatives as needed. Qualifications - 5+ years of experience in role of operations leadership, business operations, or general management (Director of Ops., GM, COO, COS etc.). - Success leading and managing multiple functional areas (e.g., operations, HR, finance coordination, admin). - Experience working in a professional services environment (law, consulting, accounting, agency, finance etc.). - Successful history of improving or optimizing client intake or service delivery processes (e.g., streamlining onboarding workflows, improving team handoffs, reducing errors, and enhancing overall client experience). Preferred Qualifications - Prior experience in a law firm or legal services environment. - Background in HR operations (onboarding, offboarding, payroll coordination, performance management). - Demonstrated ability working and leading in a remote or distributed team environment. - Exposure to financial operations (budgeting, reporting, KPI tracking, P&L ownership). - Familiarity leveraging tools such as Clio, CRM systems, or workflow/project management platforms. Desired Qualifications - Proven success scaling operations and driving revenue growth toward $10M+. - Exposure to marketing, branding, or business development support within a professional services firm. - Bachelor’s degree (or equivalent professional experience). Benefits - PTO, Health, Dental, Vision, Life, Disability, 401K. - This role offers a base salary of $90k–$115k, complemented by an annual performance bonus of up to $25k. Bonus is distributed in quarterly installments based on a combination of business profitability and individual KPI achievements. - Work Directly with Visionary Founders: Partner closely with two highly respected leaders. - True Ownership & Autonomy: Step into a role without micromanagement. - Fully Remote Flexibility: Enjoy the freedom to manage your schedule and priorities. - Collaborative, People-First Culture: Be part of a supportive, low-ego team. - Impact on Business: Play a key role in how the firm operates, scales, and grows. - Work-Life Balance: Benefit from a culture that prioritizes flexibility, family, and well-being. - Performance-Based Rewards: Compensation structure that includes quarterly bonuses tied to firm performance and key results. - PTO: Birthdays off, ½ days off in summer on Fridays between Memorial Day to Labor Day. Core Values - PARTNERSHIP: A true 50/50 – internally and with every client we serve. - INTEGRITY: We give honest advice, even when it’s not what the client hoped to hear. - EXCELLENCE: We pursue the highest standard of legal work, every time. - SERVICE: We put clients’ needs first and measure success by their outcomes. - TEAM: No silos. Every client benefits from the full strength of the firm. - NIMBLENESS: We adapt to client needs, changing laws, and global landscape. - EMPATHY: We understand the weight of brand decisions and treat every matter accordingly.

Role Description Du zeichnest dich durch eine gewissenhafte, sorgfältige und strukturierte Arbeitsweise aus? Du konntest erste Erfahrungen in Rollen wie HR Administration, Teamassistenz, Office Management o.ä. sammeln? Hast nun Lust auf eine bunte Mischung mit Verantwortung? Dann bist du bei uns genau richtig. - Office Management: - Du sorgst dafür, dass unsere Office Dienste eingehalten werden und unser Office ein Ort bleibt, indem wir volle Performance liefern können. - Du übernimmst die Bestellungen für das Office und hast unser Lager im Blick. - Du bist Ansprechpartner:in für alles rund um das Office. - HR Support (Fokus Administration & Recruiting): - Du stellst eine reibungslose HR Administration sicher: kümmerst dich um Themen wie Arbeitszeugnisse, Bescheinigungen u.v.m. - Du sorgst dafür, dass wir unsere HR Tools und Stammdaten der Mitarbeitenden ordentlich und aktuell halten. - Du unterstützt im Recruiting: Active Sourcing, Pipeline Aufbau, Stellenausschreibungen, Erstgespräche führen, Kommunikation mit den Bewerbenden und Vorbereitung von Probetagen. - Du unterstützt in Projekten wie bspw. Employer Branding oder Automatisierung von HR Prozessen. - Administration: - Du übernimmst den Schriftverkehr - egal ob E-Mails oder Post: hast alles im Blick, kannst die Schriftstücke eigenständig bearbeiten und holst dir die Infos ran, die du hierfür brauchst. - Du holst Angebote für unterschiedliche Anliegen nicht nur rein, sondern sicherst uns die besten Deals. - Du erstellst Übersichten als Entscheidungsgrundlage - hierbei hast du immer einen Plan B, sodass wir direkt entscheiden können und ins JUST DO IT kommen. - Du unterstützt in der Angebots- und Vertragserstellung: egal ob Creator, Kunde oder Dienstleister. - Du übernimmst Ad-hoc Aufgaben und fuchst dich schnell in neue Themenfelder ein. - Eventmanagement: - Du unterstützt uns bei der Umsetzung von unterschiedlichen Events: von Agency Circle im Ausland bis hin zu New Business Events rund um die Marketingmessen wie die OMR oder DMECXO und Teamevents. - Du übernimmst die komplette Planung von A bis Z und sorgst dafür, dass unsere Events reibungslos ablaufen. Qualifications - Du konntest als Praktikant:in oder Werkstudent:in erste Erfahrungen in einer Operations Stelle sammeln, idealerweise in einem dynamischen Umfeld wie einer Agentur oder einem Scale-up. - Du kannst 20 Stunden die Woche arbeiten und deine Stunden mind. auf drei Tage aufteilen. - Du arbeitest sehr gewissenhaft, detailorientiert, strukturiert und ordentlich. - Du bist proaktiv und stark in der Kommunikation: holst das Team zu Projekt-Updates rechtzeitig ab und kannst durch Projekte führen. - Du bist wissenshungrig und interessiert jeden Tag neue Dinge zu lernen und daran zu wachsen. - Du arbeitest sehr eigenständig und kannst dich selber in Themen reinarbeiten - weißt aber wann es an der Zeit ist nach Support zu fragen. - Du studierst noch mindestens ein Jahr. Benefits - Ein anspruchsvolles, dynamisches und herausforderndes Arbeitsumfeld in einer der führenden und größten Facebook & Instagram Performance Marketing Agenturen im deutschsprachigen Raum. - Zusammenarbeit mit spannenden Brands wie Karo Kauer, bofrost, Ravensburger, Schwäbisch Hall & Co. - Remote optional - Du lebst in einer anderen deutschen Stadt? Kein Problem, Du kannst ganz einfach von Deinem zu Hause aus arbeiten. - Top ausgestattetes Studio (Creative Loft) mit Kameras, Zubehör, Sound, Beleuchtung für Shootings und Produktionen. - Dynamisches Team mit starker Hands On Mentalität und eigeninitiativer Arbeit. - 450 qm2 Loftbüro, eine lockere Arbeitsatmosphäre und die coolsten monatlichen Teamevents. - Technische Ausstattung mit den neuesten Apple Produkten. - 30 Tage Urlaub. - Mobility und Sports: KVB JobTicket, Urban Sports Club Mitgliedschaft, Bikes, Fitness Studio. - Feel Good: Warmes Mittagessen, Healthy Snack Bar, Free Drinks & ADBAKER Kaffee, Gaming Ecke. Contact Person Lukas Hildebrandt Business Operations Lead