• Drive operational excellence by leading outage planning, risk management, performance reporting, and continuous improvement activities • Oversee outage planning rigor, cost management, and risk mitigation across the sub‑region • Lead outage closeout process, validate performance outcomes, and translate lessons learned into actionable improvements • Support Monthly Operational Reviews across SQDC, partnering with Sub‑Region ITR Leaders to identify fulfilment gaps early • Enable successful outages by supporting Service Directors through Operational Reviews and Outage Readiness Reviews • Monitor outage execution against the Successful Outage Scorecard (SOS)

• Sales Operations & CRM Foundation: Clean data and disciplined pipeline management are the operational backbone of this role. • Own and govern Salesforce CRM across all brands — ensuring data integrity, consistent field usage, and reliable reporting. • Standardize pipeline stages, definitions, and opportunity categorization (renewal vs. new business) across brands. • Design account scoring and grading frameworks. • Build and maintain dashboards for forecasting accuracy, pipeline health and coverage, and sales performance metrics. • Training & Coaching: Sales training starts immediately — getting reps operating from a common playbook. • Design and deliver a structured onboarding program. • Build and run ongoing training covering product and market education, sales process adherence, pipeline management, and AI-powered selling techniques. • Key Account & Cross-Brand Programs: Support the design and launch of a Key Account framework. • Help design and operationalize cross-brand selling programs: shared account playbooks, handoff protocols, and coordinated outreach processes. • AI Strategy & Implementation: Evaluate the current sales workflow and identify where AI can improve productivity, accuracy, or speed. • Sales Enablement & Content Access: Build and manage a centralized sales content library that is current, organized, and easy to navigate across brands. • Cross Functional Leadership: Act as the central connector between sales, brand leaders, marketing, and product and data teams.

• Book new loans, renewals, modifications, and extensions into the core system based on approved and executed transactions. • Perform general maintenance updates on core system loan records and resolve exceptions or issues in a timely manner. • Ensure loan data integrity by validating system inputs and reconciling discrepancies. • Support operational compliance by adhering to internal policies, procedures, and regulatory requirements. • Review and monitor loan-related reports. • Reconcile designated loan related GLs. • Process payment corrections, fees, and other loan-related transactions. • Accurately process participation loan payments and advances. • Coordinate with the bank’s sales team and other operational departments to ensure loans are accurately accounted for and customer expectations are met. • Support internal and external audits, including regulatory examinations. • Participate in system testing, conversions, and loan operations projects.

Role Description As a Visa Document Agent with our company, you will play a vital role in supporting clients throughout their travel or immigration journey. You will manage the collection and review of essential documents, ensure accuracy and completeness, and provide timely updates to move cases forward. You will communicate with clients proactively, resolve documentation issues, and collaborate with internal teams to ensure a smooth process aligned with company standards. Qualifications - 5+ years of experience in technical support, documentation, or administrative roles—ideally in a process-driven environment. - Demonstrate excellent verbal and written English skills, with the ability to explain complex processes professionally. - Maintain high accuracy when reviewing and organizing client documentation. - Handle multiple accounts efficiently while meeting deadlines and prioritizing critical tasks. - Show empathy and professionalism in every interaction, especially when addressing concerns or delays. - Use internal tools confidently, including Admin Panel, Zoho Voice, Google Sheets, and task management systems. - Anticipate issues and take initiative to resolve them quickly and effectively. - Work well with colleagues across departments and take on support roles as needed. - Manage responsibilities independently and contribute to improving processes where possible. - Uphold our values of empathy, service, and integrity while working with clients and colleagues. Requirements - At least 3 years of experience providing technical support over phone/chat in English. - Ability to handle complex information and explain it clearly to people from all walks of life. - Excellent computer skills. - Sharp eye for detail when reviewing and collecting sensitive documents. - Ability to manage multiple tasks—calls, updates, and emotional check-ins—without missing a beat. - Stay calm under pressure and find creative ways to help clients during delays. - Follow company processes carefully with a smile. Benefits - Rate: 3-4 $ per hour (based on experience and competence) plus performance incentives.