• Review medical records as assigned for complete and accurate documentation of all relevant diagnoses and procedures • Providing ad-hoc support to Customer leadership regarding current CDI processes and practice not limited to attending customer meetings and sharing insights via CDI metrics • Identify missed documentation opportunities within medical records as previously reviewed or not reviewed by other Clinical Documentation Integrity Specialist • Evaluate queries from a compliance perspective to determine if there are any areas of risk, using ACDIS/AHIMA Practice Brief as the standard • Assess adherence to Customer specific CDI processes/procedures • Adhere to guidelines as set forth by ACDIS, AAPC, and AHIMA • Demonstrate understanding of the business of healthcare: MS and APR DRG payer issues, audit risks, documentation opportunities, POA, quality metrics, hierarchical condition categories, and various risk adjustment methodologies • Work closely with the Customer, co-workers, and management to meet the specific needs of each assignment in alignment with core values • Effectively utilize computer software based on the specific Customer requirements • Provide constructive feedback to other CDI Auditors • Maintain strict confidentiality of all patient information in accordance with HIPAA

Role Description ALPerformance is a specialist Five9 consultancy built by operators who understand the realities of high-performance outbound contact centres. We partner with businesses across the UK and US to optimise outbound strategy, maximise connect rates, and deliver measurable operational improvements. We are looking for an experienced Five9 Outbound Consultant who thrives in a fast-paced, performance-driven environment. This role is ideal for someone who enjoys solving complex operational challenges, taking ownership of client success, and working directly within Five9 to improve outbound performance and campaign efficiency. You will act as a trusted advisor and hands-on operator for clients, managing outbound campaigns, troubleshooting issues, and driving strategic improvements that deliver tangible ROI. Key Responsibilities - Build, configure, and maintain outbound campaigns within Five9, including Preview, Power, and Progressive dialling modes - Monitor campaign KPIs daily, identify performance issues, and implement effective solutions - Troubleshoot dialler, routing, telephony, and agent configuration issues in real time - Execute and maintain branded caller ID, call masking, and spam mitigation strategies using tools such as 448 Connect, OutboundIQ, and Numeracle - Lead professional client review meetings with clear actions, updates, and follow-through - Ensure client delivery remains within contracted hours and operational margins - Develop outbound strategies that improve connect rates, conversion performance, and operational efficiency - Advise clients proactively on pacing logic, lead management, and campaign optimisation - Manage projects through to completion with measurable improvements in client performance metrics - Conduct daily internal project reviews to track ownership, accountability, and progress - Document configurations, call flows, and operational processes for internal knowledge sharing - Support integrated systems including Retriever, OutboundANI, Salesforce, and RingCentral - Test and quality assure new campaigns and configurations before deployment - Act as the primary point of contact for assigned clients, building trusted relationships and resolving issues proactively Qualifications - Minimum of 5 years’ hands-on CCaaS experience, with strong preference for Five9 expertise - Strong understanding of outbound dialling logic, pacing strategies, and campaign optimisation - Proven experience troubleshooting telephony and contact centre issues, including routing, softphones, and agent environments - Working knowledge of TCPA compliance, caller ID branding, and spam prevention strategies - Excellent communication skills with the ability to explain technical concepts clearly to clients - Experience within BPO or multi-site contact centre environments is highly advantageous - Strong organisational skills with the ability to manage multiple client projects simultaneously - Comfortable working in a fast-paced, high-accountability environment - Reliable laptop or desktop setup with stable high-speed internet connection Company Description At Remote Recruitment, we specialise in helping skilled South African professionals connect with top UK businesses. Our streamlined hiring process ensures you work with organisations that value your talent and career growth. With a focus on long-term success, we provide ongoing support to make sure you thrive in your role. Join a team that appreciates your expertise – Remote Recruitment, where your success is our mission.

• Provide interim MDS completion services • Provide SNF auditing services focused on reimbursement accuracy • Deliver professional consulting services to Engage Consulting customers • Maintain clinical and regulatory knowledge in accordance with care standards • Assist Senior Practice Manager and Director of Clinical Consulting as needed

• Design, develop, implement, and deploy Oracle Integrations solutions. • Design and Create integrations using some of the following tools: Oracle ERP cloud: FastFormula, HCM Extract, HDL, BIP, as well as Web Services (SOAP & REST) • Develop OIC integrations between Oracle Cloud applications and legacy applications • Collaborate with clients and various cross functional teams to define and determine integration requirements and integration strategy • Experience with creating OIC integrations between Oracle Cloud applications and legacy applications • Define and implement best practices for integrations with standard enterprise systems such as Oracle Cloud, JD Edwards and EBS. • Participate in requirements, design, and development reviews. • Work closely with client resources to transfer technical knowledge and give guidance on best practices • Ensure quality of development deliverables by applying proven testing methodologies • Provide knowledge transfer of Oracle's solutions and Integrations through meetings, presentation demonstrations • Maintain well documented procedural instructions to hand-off to client • Status reporting to engagement management