• Design and implement lifecycle programs across onboarding, adoption, renewal, and churn risk • Build automated workflows triggered by customer behavior, product usage, and CRM data • Develop and maintain customer health scoring frameworks using product, CRM, and support data • Define and implement trigger-based signals for churn risk, expansion opportunities, and product adoption gaps • Own the engagement model for low-ARR customers (Tier 3–4) through automation, reducing reliance on manual outreach • Build self-service programs, including training and onboarding content, product adoption campaigns, and renewal reminders • Own lifecycle automation within HubSpot and related systems; ensure CRM is the system of record for customer engagement and lifecycle tracking • Partner with Product and Engineering to integrate product usage data into lifecycle programs • Collaborate cross-functionally with Account Management, Support, and Services to align automation with account strategy and improve customer outcomes • Track and report on adoption rates, retention, and churn trends (especially Tier 3–4 NRR), and engagement with lifecycle programs; deliver monthly reporting and insights

• Design and implement lifecycle programs across onboarding, adoption, renewal, and churn risk • Build automated workflows triggered by customer behavior, product usage, and CRM data • Develop and maintain customer health scoring frameworks using product, CRM, and support data • Define and implement trigger-based signals for churn risk, expansion opportunities, and product adoption gaps • Own the engagement model for low-ARR customers (Tier 3–4) through automation, reducing reliance on manual outreach • Build self-service programs, including training and onboarding content, product adoption campaigns, and renewal reminders • Own lifecycle automation within HubSpot and related systems; ensure CRM is the system of record for customer engagement and lifecycle tracking • Partner with Product and Engineering to integrate product usage data into lifecycle programs • Collaborate cross-functionally with Account Management, Support, and Services to align automation with account strategy and improve customer outcomes • Track and report on adoption rates, retention, and churn trends (especially Tier 3–4 NRR), and engagement with lifecycle programs; deliver monthly reporting and insights

• Design and implement lifecycle programs across onboarding, adoption, renewal, and churn risk • Build automated workflows triggered by customer behavior, product usage, and CRM data • Develop and maintain customer health scoring frameworks using product, CRM, and support data • Define and implement trigger-based signals for churn risk, expansion opportunities, and product adoption gaps • Own the engagement model for low-ARR customers (Tier 3–4) through automation, reducing reliance on manual outreach • Build self-service programs, including training and onboarding content, product adoption campaigns, and renewal reminders • Own lifecycle automation within HubSpot and related systems; ensure CRM is the system of record for customer engagement and lifecycle tracking • Partner with Product and Engineering to integrate product usage data into lifecycle programs • Collaborate cross-functionally with Account Management, Support, and Services to align automation with account strategy and improve customer outcomes • Track and report on adoption rates, retention, and churn trends (especially Tier 3–4 NRR), and engagement with lifecycle programs; deliver monthly reporting and insights

Title:Pricing Manager Location: US - Remote Job Description: The Pricing Manager will lead the development, implementation, and optimization of pricing strategies to ensure the company maintains a competitive edge while maximizing profitability. This role requires strong analytical skills, business acumen, and the ability to manage cross-functional teams to ensure alignment across sales, finance, marketing, and product development departments. Essential Responsibilities & Duties - Lead the development of long-term pricing strategies across multiple product lines or services, ensuring they are competitive, aligned with market demands, and optimized for profitability. - Create and manage pricing models that optimize margin and revenue. Develop and maintain financial models to forecast the impact of price changes on profitability and market share. - Work closely with sales, marketing, finance, and product teams to ensure pricing strategies are aligned with the company’s overall goals and objectives. Provide guidance on pricing for new products, services, and promotions. - Analyze and adjust pricing structures regularly based on performance metrics, customer feedback, competitor activity, and cost structures. Ensure the company’s pricing is dynamic and flexible to respond to market conditions. - Generate detailed pricing performance reports for senior management, including recommendations for price adjustments, promotions, or strategic pricing shifts. Measure the impact of pricing changes on sales, margins, and profitability. - Oversee the implementation of pricing tools and systems that automate pricing strategies, streamline workflows, and improve pricing accuracy across the organization. - Provide strategic oversight on the pricing of key contracts and large deals, ensuring that discounts and special pricing are aligned with company goals and profitability objectives. - Establish and maintain pricing policies, procedures, and guidelines. Ensure compliance with company pricing policies and market regulations. - Stay up-to-date with industry and competitor pricing strategies to ensure competitive advantage. Education and Experience - Bachelor’s degree in Business Administration, Finance, Economics, or related field. - Five (5)+ years of experience of experience in a pricing, finance, or analytical role. - Experience with pricing models, forecasting, and market analysis is a plus. Skills, Knowledge, and Abilities - Proficiency in Microsoft Excel (advanced functions like VLOOKUP, Pivot Tables, and macros). - Strong strategic thinking and leadership abilities. - Advanced proficiency in pricing models, forecasting, and financial analysis. - Expertise in market research, competitive analysis, and customer segmentation. - Proficient in Excel, Tableau, SQL, or similar data analysis tools. - Ability to work effectively with cross-functional teams, including sales, marketing, and finance. - Excellent communication and presentation skills, with the ability to convey complex pricing strategies to non-financial stakeholders. - Strong problem-solving and decision-making skills. - Detail-oriented, with the ability to manage complex pricing strategies at scale Work Environment/Physical Demands - While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday - This role requires that one can sit and regularly type on a keyboard the majority of the workday - This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/or mobile devices - Must be able to work remotely and manage workload efficiently and prioritize projects with minimal supervision and maintain a quite setting while working with customers. - The role necessitates the ability to listen and speak clearly to customers and other associates Here’s what we can offer you in exchange for your amazing work: - Competitive pay - Medical, dental and vision benefits - Matching 401(k) - Generous paid time-off programs - Education reimbursement - Growth potential for your career - Corporate discounts At Greenway, we strive to imagine, empower, engage, and inspire. Join us! To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers. Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status. While this position is primarily remote, please note that if you reside within a 26-mile radius of our corporate office, you will be required to work in a hybrid capacity. This means you will be expected to work on-site at the corporate office for part of the week and remotely for the remainder. This hybrid arrangement is designed to foster team collaboration and engagement. Our corporate office is located at 4301 Boy Scout Blvd, Tampa, FL 33607. Please consider your proximity to this location when applying. If you are a resident of a state that requires pay transparency, please email us at recruiting@greenwayhealth.com to receive compensation and benefits information for this role. Be sure to include the Job ID in the subject line of your email.