CXT Software

• Design and implement lifecycle programs across onboarding, adoption, renewal, and churn risk • Build automated workflows triggered by customer behavior, product usage, and CRM data • Develop and maintain customer health scoring frameworks using product, CRM, and support data • Define and implement trigger-based signals for churn risk, expansion opportunities, and product adoption gaps • Own the engagement model for low-ARR customers (Tier 3–4) through automation, reducing reliance on manual outreach • Build self-service programs, including training and onboarding content, product adoption campaigns, and renewal reminders • Own lifecycle automation within HubSpot and related systems; ensure CRM is the system of record for customer engagement and lifecycle tracking • Partner with Product and Engineering to integrate product usage data into lifecycle programs • Collaborate cross-functionally with Account Management, Support, and Services to align automation with account strategy and improve customer outcomes • Track and report on adoption rates, retention, and churn trends (especially Tier 3–4 NRR), and engagement with lifecycle programs; deliver monthly reporting and insights

Title: VP of Sales, CXT Software Location: Remote US Department: Executive Job Description: Are you a senior sales leader ready to build the next chapter of the largest Transportation Management System (TMS) in the market? This role offers a rare opportunity to help shape a newly unified sales organization following the merger of two industry leaders, with direct impact on revenue growth, go-to-market execution, and market leadership. CXT Software provides the technology backbone for delivery operations, serving courier, last-mile, and healthcare logistics companies across North America. Following the merger of CXT Software and e-Courier, we’ve brought together two established platforms to create the largest TMS purpose-built for last-mile and courier operations. This role sits at the ground floor of the newly formed organization, with the mandate to help build, scale, and professionalize the sales engine while continuing to innovate and expand through acquisition. If you are passionate about logistics technology, thrive in complex, fast-moving environments, and want to play a defining role in building a category-leading TMS platform, this is an opportunity to make a meaningful and lasting impact. Responsibilities *Develop and execute a comprehensive sales strategy that drives predictable, scalable revenue growth across all target markets. *Lead as a true player-coach, actively supporting SEs on complex opportunities and personally running point on our largest, most complex enterprise deals to ensure successful close. *Drive cross-functional alignment across Marketing, Customer Success, and Product to ensure integrated GTM execution. Establish shared KPIs, joint planning, and continuous feedback loops to improve win rates, expansion, and product-market fit. *Build and scale the sales organization from the ground up, including SEs, SDRs, and sales operations, fostering a culture of accountability, urgency, and performance excellence. *Define and enforce process discipline across the sales cycle, including ICP clarity, outbound and SDR scripting, pipeline generation expectations, territory management, CRM hygiene, and rigorous stage qualification. *Establish and manage KPIs, forecasting models, and pipeline discipline to ensure consistent performance and accurate revenue visibility. *Own forecasting accuracy through rigorous pipeline inspection, predictable stage-progression criteria, and standardized qualification frameworks (MEDDPICC, SPICED, or similar). Partner with FP&A for reliable weekly, monthly, quarterly, and annual forecasts. *Serve as the public-facing sales leader for the organization by participating in webinars, conferences, trade shows, and customer-facing events, representing the unified CXT brand. *Drive expansion in key verticals (courier, shippers, healthcare) through targeted initiatives and strategic market development. *Develop and execute strategic partnership initiatives with key ecosystem players to unlock new revenue channels and strengthen market position. *Own the full sales process, from prospecting to negotiation to close, ensuring operational excellence and a world-class customer experience. *Monitor market trends, TMS competitive dynamics, and customer needs to maintain a strong, differentiated value proposition and inform ongoing GTM strategy. *Demonstrate leadership that drives a high-accountability culture focused on transparency, coaching, data-driven decision-making, and continuous improvement. Requirements *15+ years of progressive experience in B2B SaaS sales, including at least 10 years in senior sales leadership roles with direct ownership of multi-million-dollar revenue targets. *5+ years of direct experience selling Transportation Management Systems (TMS) or last-mile / logistics technology is required. *Background scaling mid-market to enterprise SaaS companies. *Proven track record of forecasting accuracy through rigorous pipeline inspection, predictable stage-progression criteria, and standardized qualification frameworks (MEDDPICC, SPICED, or similar) for reliable weekly, monthly, quarterly, and annual reporting. *Demonstrated experience building and scaling sales organizations from the ground up using repeatable frameworks and playbooks. Nice to have *Experience in healthcare delivery, or related operational B2B verticals. *Prior experience in integrating sales teams post-acquisition. *MBA or other relevant graduate degree. *Professional certifications such as Certified Sales Executive, Strategic Sales Management, or equivalent leadership/sales credentials are considered a plus. *Experience leading public-facing commercial activities (webinars, events, speaking engagements) *Experience building strategic partnerships in the logistics ecosystem. Benefits More than just perks, they're the essential components of a rewarding career at CXT Software. *100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the world. *Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules. *Dedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you achieve your personal career goals. *Access to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology. *Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more!

• Design and implement lifecycle programs across onboarding, adoption, renewal, and churn risk • Build automated workflows triggered by customer behavior, product usage, and CRM data • Develop and maintain customer health scoring frameworks using product, CRM, and support data • Define and implement trigger-based signals for churn risk, expansion opportunities, and product adoption gaps • Own the engagement model for low-ARR customers (Tier 3–4) through automation, reducing reliance on manual outreach • Build self-service programs, including training and onboarding content, product adoption campaigns, and renewal reminders • Own lifecycle automation within HubSpot and related systems; ensure CRM is the system of record for customer engagement and lifecycle tracking • Partner with Product and Engineering to integrate product usage data into lifecycle programs • Collaborate cross-functionally with Account Management, Support, and Services to align automation with account strategy and improve customer outcomes • Track and report on adoption rates, retention, and churn trends (especially Tier 3–4 NRR), and engagement with lifecycle programs; deliver monthly reporting and insights

• Design and implement lifecycle programs across onboarding, adoption, renewal, and churn risk • Build automated workflows triggered by customer behavior, product usage, and CRM data • Develop and maintain customer health scoring frameworks using product, CRM, and support data • Define and implement trigger-based signals for churn risk, expansion opportunities, and product adoption gaps • Own the engagement model for low-ARR customers (Tier 3–4) through automation, reducing reliance on manual outreach • Build self-service programs, including training and onboarding content, product adoption campaigns, and renewal reminders • Own lifecycle automation within HubSpot and related systems; ensure CRM is the system of record for customer engagement and lifecycle tracking • Partner with Product and Engineering to integrate product usage data into lifecycle programs • Collaborate cross-functionally with Account Management, Support, and Services to align automation with account strategy and improve customer outcomes • Track and report on adoption rates, retention, and churn trends (especially Tier 3–4 NRR), and engagement with lifecycle programs; deliver monthly reporting and insights

• Design and implement lifecycle programs across onboarding, adoption, renewal, and churn risk • Build automated workflows triggered by customer behavior, product usage, and CRM data • Develop and maintain customer health scoring frameworks using product, CRM, and support data • Define and implement trigger-based signals for churn risk, expansion opportunities, and product adoption gaps • Own the engagement model for low-ARR customers (Tier 3–4) through automation, reducing reliance on manual outreach • Build self-service programs, including training and onboarding content, product adoption campaigns, and renewal reminders • Own lifecycle automation within HubSpot and related systems; ensure CRM is the system of record for customer engagement and lifecycle tracking • Partner with Product and Engineering to integrate product usage data into lifecycle programs • Collaborate cross-functionally with Account Management, Support, and Services to align automation with account strategy and improve customer outcomes • Track and report on adoption rates, retention, and churn trends (especially Tier 3–4 NRR), and engagement with lifecycle programs; deliver monthly reporting and insights

Account Manager (OTE $140,000/year USD), @CXT Software Columbus, Georgia / Columbus, Ohio / Concord, New Hampshire / Conway, Arkansas / Cranston, Rhode Island / Dallas, Texas / Davenport, IA Account Management / Full-Time / Remote Job Description: Are you a results-driven Account Manager who thrives on owning a number and building expansion pipeline? Are you ready to step into a high-ownership role where you are directly responsible for Net Revenue Retention (NRR), not just relationships? Do you want to operate like a business owner, with the autonomy and accountability to shape playbooks, processes, and outcomes from the ground up? CXT Software provides the technology backbone for delivery processes, empowering courier, route delivery, and healthcare companies to maximize operational potential. Our solutions streamline business functions, freeing time and resources for exceptional service delivery. Every day, we help countless businesses optimize their delivery operations and drive success. We're looking for an Account Manager to own and grow a $5M–$10M+ portfolio of customers in a high-impact, rebuild-phase SaaS business. This is not a maintenance role; you will drive expansion, retention, and customer outcomes as part of a full Account Management transformation. We are rebuilding our AM function from the ground up, and you will help define what "great" looks like. This role goes far beyond relationship management. You will own Net Revenue Retention (NRR) for your book of business, identify and close expansion opportunities, manage renewals and mitigate churn risk, and operate with the pipeline and forecast discipline of a quota-carrying seller. You'll partner cross-functionally with Product, Support, and Services to deliver customer outcomes, and you'll have the influence and trust to refine the playbooks, processes, and best practices that shape the future of our customer organization. If you want to own a number and be measured on outcomes, enjoy building pipeline and closing expansion deals, and thrive in environments that are evolving and improving, this is the role for you. Responsibilties *Own Net Revenue Retention (NRR) for your book of business — deliver against expansion, renewal, and retention targets *Identify up-sell and cross-sell opportunities and progress them to close *Build and maintain a healthy expansion pipeline (3–4x coverage) against quota *Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance *Maintain accurate pipeline and forecasts in CRM; clearly communicate expected outcomes and risks *Lead commercial conversations with customers — pricing, renewals, and contract changes *Partner cross-functionally with Product, Support, and Services to deliver customer outcomes and drive issue resolution *Contribute to building the AM function — refine playbooks, processes, and best practices, and provide feedback on what is and isn't working Requirements *4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales *Proven track record of independently identifying and closing expansion opportunities *Experience owning revenue targets (NRR, expansion, or renewals) *Strong commercial acumen and negotiation skills *Ability to manage multiple accounts and priorities effectively *Experience working cross-functionally to drive customer outcomes *Comfortable operating in an evolving, fast-paced environment *Proficiency with CRM tools (Hubspot, Salesforce); collaboration tools (Jira, Confluence, MS Teams); productivity tools (MS Office Suite, G-Suite) Nice to have *Experience in a rebuild or transformation environment *Previous experience working in Transportation Management Systems (TMS) or last-mile / logistics technology companies is a huge plus *Daily use of AI in customer-facing and revenue workflows Benefits More than just perks, they're the essential components of a rewarding career at CXT Software. *100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the world. *Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules. *Dedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you achieve your personal career goals. *Access to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology. *Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more! CXT Software is an equal opportunity employer committed to a diverse workforce. We're seeking agile, resourceful experts ready to leverage creative problem-solving and ingenuity to drive our growth. If you're ready to be a key player in our exciting future, apply now. $100,000 - $140,000 a year Base Salary (USD): $100,000 Bonus (USD): $8,000 Commission (USD): $32,000 OTE (USD): $140,000 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Develop and execute a comprehensive sales strategy that drives predictable, scalable revenue growth across all target markets. • Lead as a true player-coach, actively supporting SEs on complex opportunities and personally running point on our largest, most complex enterprise deals to ensure successful close. • Drive cross-functional alignment across Marketing, Customer Success, and Product to ensure integrated GTM execution. Establish shared KPIs, joint planning, and continuous feedback loops to improve win rates, expansion, and product-market fit. • Build and scale the sales organization from the ground up, including SEs, SDRs, and sales operations, fostering a culture of accountability, urgency, and performance excellence. • Define and enforce process discipline across the sales cycle, including ICP clarity, outbound and SDR scripting, pipeline generation expectations, territory management, CRM hygiene, and rigorous stage qualification. • Establish and manage KPIs, forecasting models, and pipeline discipline to ensure consistent performance and accurate revenue visibility. • Own forecasting accuracy through rigorous pipeline inspection, predictable stage-progression criteria, and standardized qualification frameworks (MEDDPICC, SPICED, or similar). Partner with FP&A for reliable weekly, monthly, quarterly, and annual forecasts. • Serve as the public-facing sales leader for the organization by participating in webinars, conferences, trade shows, and customer-facing events, representing the unified CXT brand. • Drive expansion in key verticals (courier, shippers, healthcare) through targeted initiatives and strategic market development. • Develop and execute strategic partnership initiatives with key ecosystem players to unlock new revenue channels and strengthen market position. • Own the full sales process, from prospecting to negotiation to close, ensuring operational excellence and a world-class customer experience. • Monitor market trends, TMS competitive dynamics, and customer needs to maintain a strong, differentiated value proposition and inform ongoing GTM strategy. • Demonstrate leadership that drives a high-accountability culture focused on transparency, coaching, data-driven decision-making, and continuous improvement.

• Develop and execute a comprehensive sales strategy that drives predictable, scalable revenue growth across all target markets. • Lead as a true player-coach, actively supporting SEs on complex opportunities and personally running point on our largest, most complex enterprise deals to ensure successful close. • Drive cross-functional alignment across Marketing, Customer Success, and Product to ensure integrated GTM execution. Establish shared KPIs, joint planning, and continuous feedback loops to improve win rates, expansion, and product-market fit. • Build and scale the sales organization from the ground up, including SEs, SDRs, and sales operations, fostering a culture of accountability, urgency, and performance excellence. • Define and enforce process discipline across the sales cycle, including ICP clarity, outbound and SDR scripting, pipeline generation expectations, territory management, CRM hygiene, and rigorous stage qualification. • Establish and manage KPIs, forecasting models, and pipeline discipline to ensure consistent performance and accurate revenue visibility. • Own forecasting accuracy through rigorous pipeline inspection, predictable stage-progression criteria, and standardized qualification frameworks (MEDDPICC, SPICED, or similar). Partner with FP&A for reliable weekly, monthly, quarterly, and annual forecasts. • Serve as the public-facing sales leader for the organization by participating in webinars, conferences, trade shows, and customer-facing events, representing the unified CXT brand. • Drive expansion in key verticals (courier, shippers, healthcare) through targeted initiatives and strategic market development. • Develop and execute strategic partnership initiatives with key ecosystem players to unlock new revenue channels and strengthen market position. • Own the full sales process, from prospecting to negotiation to close, ensuring operational excellence and a world-class customer experience. • Monitor market trends, TMS competitive dynamics, and customer needs to maintain a strong, differentiated value proposition and inform ongoing GTM strategy. • Demonstrate leadership that drives a high-accountability culture focused on transparency, coaching, data-driven decision-making, and continuous improvement.

• Develop and execute a comprehensive sales strategy that drives predictable, scalable revenue growth across all target markets. • Lead as a true player-coach, actively supporting SEs on complex opportunities and personally running point on our largest, most complex enterprise deals to ensure successful close. • Drive cross-functional alignment across Marketing, Customer Success, and Product to ensure integrated GTM execution. Establish shared KPIs, joint planning, and continuous feedback loops to improve win rates, expansion, and product-market fit. • Build and scale the sales organization from the ground up, including SEs, SDRs, and sales operations, fostering a culture of accountability, urgency, and performance excellence. • Define and enforce process discipline across the sales cycle, including ICP clarity, outbound and SDR scripting, pipeline generation expectations, territory management, CRM hygiene, and rigorous stage qualification. • Establish and manage KPIs, forecasting models, and pipeline discipline to ensure consistent performance and accurate revenue visibility. • Own forecasting accuracy through rigorous pipeline inspection, predictable stage-progression criteria, and standardized qualification frameworks (MEDDPICC, SPICED, or similar). Partner with FP&A for reliable weekly, monthly, quarterly, and annual forecasts. • Serve as the public-facing sales leader for the organization by participating in webinars, conferences, trade shows, and customer-facing events, representing the unified CXT brand. • Drive expansion in key verticals (courier, shippers, healthcare) through targeted initiatives and strategic market development. • Develop and execute strategic partnership initiatives with key ecosystem players to unlock new revenue channels and strengthen market position. • Own the full sales process, from prospecting to negotiation to close, ensuring operational excellence and a world-class customer experience. • Monitor market trends, TMS competitive dynamics, and customer needs to maintain a strong, differentiated value proposition and inform ongoing GTM strategy. • Demonstrate leadership that drives a high-accountability culture focused on transparency, coaching, data-driven decision-making, and continuous improvement.

• Develop and execute a comprehensive sales strategy that drives predictable, scalable revenue growth across all target markets. • Lead as a true player-coach, actively supporting SEs on complex opportunities and personally running point on our largest, most complex enterprise deals to ensure successful close. • Drive cross-functional alignment across Marketing, Customer Success, and Product to ensure integrated GTM execution. Establish shared KPIs, joint planning, and continuous feedback loops to improve win rates, expansion, and product-market fit. • Build and scale the sales organization from the ground up, including SEs, SDRs, and sales operations, fostering a culture of accountability, urgency, and performance excellence. • Define and enforce process discipline across the sales cycle, including ICP clarity, outbound and SDR scripting, pipeline generation expectations, territory management, CRM hygiene, and rigorous stage qualification. • Establish and manage KPIs, forecasting models, and pipeline discipline to ensure consistent performance and accurate revenue visibility. • Own forecasting accuracy through rigorous pipeline inspection, predictable stage-progression criteria, and standardized qualification frameworks (MEDDPICC, SPICED, or similar). Partner with FP&A for reliable weekly, monthly, quarterly, and annual forecasts. • Serve as the public-facing sales leader for the organization by participating in webinars, conferences, trade shows, and customer-facing events, representing the unified CXT brand. • Drive expansion in key verticals (courier, shippers, healthcare) through targeted initiatives and strategic market development. • Develop and execute strategic partnership initiatives with key ecosystem players to unlock new revenue channels and strengthen market position. • Own the full sales process, from prospecting to negotiation to close, ensuring operational excellence and a world-class customer experience. • Monitor market trends, TMS competitive dynamics, and customer needs to maintain a strong, differentiated value proposition and inform ongoing GTM strategy. • Demonstrate leadership that drives a high-accountability culture focused on transparency, coaching, data-driven decision-making, and continuous improvement.