• Build trusted relationships with executive and operational stakeholders. • Understand customer business priorities, operational goals, and supply chain challenges. • Lead strategic business reviews focused on outcomes, optimization opportunities, and risk mitigation. • Guide customers toward proactive, analytics-driven operational decision-making. • Partner with Account Management on retention and growth strategies. • Support onboarding, adoption, and long-term customer success. • Analyze operational and service data to identify trends, risks, and improvement opportunities. • Translate analytics into actionable business recommendations. • Develop customer success plans tied to measurable business impact. • Deliver executive-ready presentations and performance reviews. • Contribute to customer success playbooks, health scoring, and engagement frameworks. • Share customer insights to help improve products and customer experience.

• Onboard new clinics • Serve as the primary point of contact during implementation, coordinating across internal teams (technical, CRM, training) and clinic stakeholders. • Support configuration of Adoreal’s EMR and CRM systems and help clinics migrate data from their existing tools. • Organize and structure clinic data so it aligns with Adoreal’s analytics framework. • Manage project timelines, track milestones and dependencies, flag risks early, and communicate status clearly. • Travel on site to deliver staff training and lead clinics through their transition to the platform. • Support clinics once they’re live • Act as the first point of contact for clinic staff and patient inquiries, ensuring all requests are addressed within 24 hours. • Troubleshoot technical issues, triage support tickets, and coordinate escalations with Product and Engineering when needed. • Monitor adoption after go live and reach out proactively to clinics that are struggling, rather than waiting for problems to surface. • Train and enable on an ongoing basis • Build and maintain onboarding documentation, training guides, FAQs, training videos, and other self service resources. • Keep clinics current on new features, UI updates, and bug fixes through release notes and follow up sessions. • Travel on site for refresher training, workflow audits, or whenever a clinic needs hands on guidance after going live. • Close the feedback loop • Track and document bugs, recurring issues, and feature requests. • Identify patterns across clinics and translate them into product insights for the Product and Growth teams. • Explore automation opportunities (chatbots, predictive troubleshooting, smarter self service) that reduce repetitive support work and free you to focus on higher value clinic interactions.

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The OpportunitySuperhuman's Customer Education group is growing fast, and we're building the systems, data, and infrastructure that will define how we operate for the next several years. Today we run training webinars, publish educational content (guides, courses, in-product, email), and partner cross-functionally to drive product adoption across all segments. We're standing up an LMS, instrumenting how we measure learner outcomes, and seeding new formats we'll launch over the coming year. We're looking for a Customer Education Operations Manager to be the technical and operational backbone of the team. You'll own our tech stack and data, but more importantly, you'll operate like our own embedded engineer and systems thinker — helping run vendor evaluations, prototyping solutions when the right tool doesn't exist, and pulling AI into every corner of our work so the team moves faster without waiting on other orgs to invest cycles on our behalf. In this role, you will: - Own our Customer Education tech stack (LMS, content tools, data pipelines, and the integrations between them) so the team can run programs and ship content without operational drag - Build the reporting and instrumentation that lets us (and our cross-functional partners) see what's actually working: content performance, training engagement, and the downstream impact on product adoption and retention - Support vendor evaluations, procurement, and build-vs-buy decisions end-to-end; defining criteria, running the process, and prototyping alternatives when buying isn't the right answer - Partner closely with Data Science, Operations, Customer Success, Support, Product, and Engineering - Identify and prototype new educational programs, channels, and AI-powered experiences, running small experiments to validate technical and operational viability Qualifications - 3+ years building and administering the technical systems behind a customer-facing function (education, marketing, CS, enablement, or similar) - Hands-on experience administering an LMS (LearnUpon, Skilljar, Docebo, or similar), including integrations, data export, and stitching it into a broader stack - You've owned a content, education, or enablement production pipeline end-to-end: the intake, workflow, QA, and publishing systems that turn ideas into shipped programs at a steady cadence - Fluency with data infrastructure and BI tooling. You can query data and build your own dashboards without waiting on a data team - Demonstrated comfort with AI. You use it daily in your own work, have shipped automations or prototypes with LLMs, and understand how to leverage AI to empower a team - A builder's instinct. You've assessed the trade offs between build-vs-buy, scoped vendors, prototyped solutions, or stood up internal tools when the native option didn't exist or didn't fit - Strong systems thinking. You document clearly, anticipate second-order effects of tooling decisions, and build things that don't break when they scale - Proven ability to work across data, engineering, and ops partners, translating between technical and non-technical stakeholders without either side losing the thread - B2B SaaS experience preferred; exposure to customer education, enablement, or learning programs is a plus - You’ve demonstrated the ability to work independently with minimal guidance, proactively manage tasks and priorities across multiple projects, analyze and execute work efficiently, collaborate effectively with cross-functional teams, and thrive in fast-paced, results-driven environments. Compensation and BenefitsSuperhuman offers all team members competitive pay along with a benefits package encompassing the following and more: - Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) - Disability and life insurance options - 401(k) and RRSP matching - Paid parental leave - 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time - Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) - Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. In Canada, all locations where we support employment are considered “Zone 1”. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position, by compensation zone, and outlined below and may be modified in the future. United States: Zone 1: $102,000 - $140,0000/year USD Zone 2: $92,000 - $125,000/year USD Canada: Zone 1: $106,000 - $140,000/year CAD For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. We encourage you to applyAt Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

• Respond to client inquiries promptly via email, phone, or in-person meetings. • Schedule and conduct regular check-ins to discuss client needs and gather feedback. • Ensure timely resolution of client issues; escalate concerns as necessary. • Build and maintain strong, long-lasting relationships with clients. • Develop an understanding of client business goals to provide tailored solutions. • Monitor client satisfaction and address concerns to maintain high service levels. • Identify and pursue new business opportunities within existing accounts. • Prepare and present proposals or statements of work for additional services or products. • Negotiate contracts and close sales, meeting or exceeding set targets. • Work closely with sales, marketing, product, and support teams to meet client needs. • Share client feedback to drive product and service enhancements. • Maintain accurate records of client interactions and sales activities in CRM systems. • Generate regular reports on account status and key performance metrics. • Analyze client data to identify trends, risks, and opportunities for upselling or cross-selling. • Develop account plans aligned with client and company objectives. • Participate in strategic meetings to support client growth and retention. • Stay informed about industry trends and competitor activities to provide strategic advice. • Proactively invite clients to webinars and company events.