Helping dentists achieve more by making the entire lab process digital — and effortless.
CX Lab Tech - Removables
Location
United Kingdom
Posted
37 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
CX Lab Tech - Removables
Dandy
Role Description Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. We're looking for experienced and dedicated Customer Experience Lab Technicians - Removables to join Dandy. You'll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications. Your role will be to provide real-time technical support, ensuring quality outcomes and an exceptional experience for every doctor. What You’ll Do - Collaborate on Treatment Plans: - Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. - Provide expert guidance on complex cases and build customer confidence in our digital tools. - Provide Live Clinical Support: - Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service. - Facilitate Cross-Functional Communication: - Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes. Qualifications - 3+ Years in a Dental Technician Role - 2+ years of experience in 3Shape CAD/CAM design, including full dentures and partial dentures cases - Deep understanding of digital dental workflows, including scan bodies, and best design practices - Technologically adept with the ability to learn and navigate dental design platforms quickly - Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care - Previous experience in a customer-facing lab role is preferred - Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights - Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls - Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously - Desire to work in a fast-growing and rapidly changing fully-digital lab environment - Ability to meet tight deadlines while maintaining exceptional quality standards across every case - Available shifts: 8am - 4:45pm GMT, 9am - 5:45pm GMT, 9:30am - 6:15pm GMT Benefits - Comprehensive and inclusive benefits tailored to each country where we operate - Healthcare and dental coverage - Mental health support - Parental planning resources - Retirement savings options - Generous paid time off Company Description Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals.
Related Guides
Related Categories
Related Job Pages
More Procurement Jobs
• Developing and managing strategic sourcing and vendor relationship partner strategies for assigned vendors • Managing the selection, acquisition and monitoring of contractual agreements for Business Operations • Working closely with Business Operations Partners to understand their needs • Serving as the central point of contact for purchases, deliveries and challenges related to products and services • Articulating and negotiating service level agreements • Driving partnerships with vendors to optimize service delivery and operational efficiency
Role Description The Strategic Sourcing Buyer supports company initiatives by managing relationships with Verus’ partners. This position is responsible for executing overall Supply Chain strategy. Essential Duties and Responsibilities - Identify capable and reliable sources for all outsourced commodities and processes. - Manage supplier Request for Proposals (RFPs), identifying potential sources and negotiating best possible commercial terms on behalf of the company. - Negotiate and execute Long Term Agreements, Fixed Price Agreements, Non-Disclosure Agreements, etc. to mitigate company exposure and risk. - Supplier Management – Conduct supplier surveys and commercial audits to identify potential risks to Verus or our customers. Lead Supplier recovery efforts as needed, working with Supplier leadership directly to alleviate any commercial concerns. - Other duties, as assigned by supervision or management. Qualifications - B.A. or B.S. in Business Administration or equivalent work-related experience. - 3-5 Years experience in Supply Chain. - Microsoft Office proficiency. - Negotiation experience. - Understanding of Terms and Conditions. Requirements - Ownership – Taking full responsibility for tasks and processes. - Initiative – Willingness to take on responsibilities and challenges independently. - Communication – Clear and concise expression of ideas, thoughts, and obstacles. - Dependability – Being reliable, responsible, and accurate in all work performed. - Independence – Developing one’s own ways of doing things, guiding oneself and making good decisions with little supervision. - Teamwork – Working with all job functions to support company and department goals. - Critical Thinking – Thinking “outside the box” to solve problems, identifying strengths and weaknesses of alternative solutions. - Coordination – Adjusting actions accordingly in relation to department and company needs. - Process Improvement – Always be thinking of how a process can be improved.
• Act as the primary sourcing contact for assigned projects from initiation through completion. • Coordinate with the Global Commodity Managers (GCM) to support and align strategic sourcing strategies with project procurement strategies to support business goals. • Collaborate with stakeholders to define requirements and align sourcing strategies. • Participate in project meetings to report procurement status and resolve sourcing issues. • Lead all Procurement activities on assigned projects. • Lead RFx (RFI, RFQ, RFP) processes and facilitate supplier selection and negotiations. • Manage purchase orders in accordance with project schedules, budgets, and delivery requirements. • Expedite and escalate when required. • Ensure procurement decisions reflect customer-specific standards (e.g., preferred brands, quality levels, documentation requirements) and contractual terms. • Coordinate supplier communication and manage relationships throughout the project lifecycle. • Serve as the point of contact for escalations related to procurement or supplier issues. • Implement risk mitigation plans and maintain continuity of supply. • Negotiate commercial terms including pricing, payment terms, and service levels. • Deliver project cost reductions through executing sourcing processes such as negotiations and Request for Proposals (RFPs) and implementation of sustainable cost controls, including collaboration with Finance to validate the impact of projects and contract negotiations to the general ledger. • Understand the project scope, BOMs (Bill of Materials), schedules, specific customer requirements and impact to the sourcing process during the project lifecycle. • Partner with Legal and Project teams to draft and execute supplier agreements. • Ensure all contracts align with company policy and mitigate risk exposure. • Support the development and enhancement of sourcing processes, tools, and systems. • Maintain accurate procurement records and reporting through ERP or procurement platforms. • Ensure compliance with internal controls, ethics policies, and industry regulations.
China Sourcing Lead
Infatica.ioGlobal data intelligence partner offering advanced web scraping & ethical proxies. 🌎 Worldwide IP locations since 2019
• Activate your existing manufacturer network to shortlist and qualify partners for our SDK hardware needs within the first 60 days. • Lead negotiations end-to-end — pricing, MOQ, payment terms, IP protection, exclusivity clauses — with full deal autonomy up to defined thresholds. Negotiation outcome is the primary measure of this role. • Analyze supplier proposals at depth: commercial terms, technical specifications, BOM cost structures, capability gaps. Use AI tools (Claude, ChatGPT, or equivalent) to accelerate spec comparison, identify red flags in offers, and benchmark across multiple bids. • Drive supplier due diligence: capability audits, factory visits, sample qualification, compliance checks. • Build and operate Infatica's China supplier intelligence system — a structured tracker of meetings, commercial offers, technical specs, supplier scorecards, and market statistics. Each interaction must produce structured data, not just notes. • Synthesize market statistics from your own activity: pricing trends, capacity signals, lead-time benchmarks, supplier reliability cores. Deliver quarterly intelligence briefings to HQ leadership. • Be the single point of contact between Infatica HQ and all Chinese partners — translating, escalating, and unblocking across time zones. • Monitor production quality and delivery; intervene early before issues become escalations. • Maintain a documented, transferable supplier database — relationships, terms, performance — so institutional knowledge stays with the company.



